Unable to Open Nights in the Calendar

Question

I switched a guest from one property to the next on Airbnb.  Now both apartments are blocked off in Hospitable.   When I go to open nights in Hospitable for the property that still remains blocked off, it allows me to save the open nights. (Check in and check out is grayed out).  The calendar remains blocked off in Hospitable.  How can I open up the blocked off property in Hospitable.

Miles Hobson · Accepted Answer

Hi ​@Denise-BR, I think you’re saying you’ve already tried these steps but including below just in case you haven’t. If that doesn’t work, please ping our team on email (support@hospitable.com) or chat from your account with the property and date details you’re referring to and they should be able to force the update.Navigate to your Calendar viewSelect the blocked dates you want to openClick "Open nights" on the right side⁠⁠​Click Save to apply the changes

Scottm · Answer

I think you’ll need to contact Airbnb and inform them that you’ve moved the guest, otherwise they will keep the listing blocked, as they are assuming that is booked revenue for that listing. For reporting purposes, you’ll also want to ensure that Airbnb releases those dates, so that your reporting reflects income for the correct listing.

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