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Hello Property Managers 👋We’re exploring ways to make new client onboarding and new property onboarding easier for you, and we’d love to hear more about your current onboarding processes. Here are some questions to get us started, but you're welcome to weigh in with other details that you feel might be helpful.How do you seek new opportunities today? What must you know about a prospective owner upfront? What must you know about their property upfront? What about your current process do you love? What is the single most impactful question you ask your owners before committing to work with them? How long does it typically take to formalize a partnership, from the time you meet a new owner to the signing of an agreement?If you have any SOPs or onboarding forms you’re willing to share, we’d love to see them. You can attach them to your comment in this conversation or email them directly to me: emily.tunggala@hospitable.com. I’m looking forward to a fun discussion! 😁
I live in Toronto, Canada. In the Province of Ontario (our state equivalent), there is a governing body called the Travel Industry Council that requires anyone who is an accommodations booker (has their own website advertising and enabling travel booking) to register with them. Their goal is to ensure the travel booking public is not scammed by bad actors/operators (not a bad goal). The challenge for us is that their registration process is costly and onerous.Just to start, its a $3000 non-refundable payment simply to review the application. Then, a $10,000 surety will be held by them for up to 2 years to ensure good operations Trust accounting must be set up and the Travel Council must be set up for visibility on the accounts Other assorted requirements https://tico.ca/travel-professionals/registration-information/overview-requirements.htmlSince there are not as many robust channels for advertising direct bookings in Canada anyway, in concert with the rules above, this makes Direct
Great news! In addition to a list of awesome new features and improvements, we’ve added the ability to easily switch to annual billing on the Host, Professional and Mogul plans.So here’s the deal, if you know you are going to be on Hospitable a year from now, why not switch to annual and save 12% off your Hospitable expense?Here’s how it works: you pay up front for the number of listings you expect to have for 12 months, and that upfront payment gets you 12% off.If you add more listings, we’ll bill you for any overages at the regular rate.Drop some properties? We’ll automatically add account credits at the regular rate, so you save on your next invoice.Head to Settings and Your Plan page in Hospitable to see how much you could save.Save 12% with annual >Note for Legacy plan customers: an annual deal on Legacy is way too complicated due to the structure of the pricing e.g. the 1st property costs a different amount to the 10th, 30th etc.
📅 Wednesday, September 24🕛 12:00 PM – 1:00 PM ETMaximizing your revenue starts with the right pricing strategy. In this workshop, our team will show you how to make the most of Hospitable’s Dynamic Pricing features, including rate previews up to 180 days in advance, dynamic minimum stays, rule sets, and far future premiums.We will also cover how to use real time market data with Hospitable’s pricing engine and manage everything seamlessly in your calendar.Whether you are new to Dynamic Pricing or looking to sharpen your approach, this session will give you practical strategies you can apply right away.👉 Save your spot here: https://workshop.hospitable.com/register/hospitable-dynamic-pricing-power-up-workshop
This week, there are many high-value updates for you! You can now let property owners schedule their own accommodations, leave notes for your teammates in the Inbox, and get more information about the upsells you're selling. Owner PortalOwners can book stays in their portal 🗓Instead of you manually adding owner stays to the calendar, you can now give owners permission to book a stay in their portal Choose default custom options like adding a cleaning after their stay or providing smart-lock codes to make booking seamless You will be notified when an owner has created their own booking, so you're always up to date Learn more about owners booking their stays in this detailed help articleInboxCreate internal notes to team members 📒You can now tag and leave internal messages for your teammates or anyone invited onto your Hospitable account Switch to the Notes mode, and when you use the @ symbol, you will see a list of the people you can mention Users will see an unread mention in the Inb
I need some tips to book quickly or adverting tips to get more booking any help and support will me much appreciated
I have recently moved from a cleaner I hired on Turno to one who I hired privately. My question is there an integrated app or way to have them be able to complete a checklist similar to what my previous cleaner was doing on Tunro. I am aware there is something you can build inside hospitable but my current understanding is the are unable to actually check things off or provide pictures or feedback.Thanks in advance. -Jay
We’re excited to bring you the next Insider session: Partner Edition with Arthur Colker, Founder and CEO of StayFi.StayFi is the leading provider of WiFi, marketing, and guest engagement tools for vacation rental operators. Used in more than 80,000 short-term rentals across 70+ countries, StayFi helps hosts increase profitability and guest loyalty by giving them access to something many OTAs keep out of reach: guest data.Arthur founded StayFi in 2018 to solve a core challenge in the industry: the lack of direct access to guest information. The company’s first product, branded WiFi, made it easy for operators to collect data from every guest in a booking, not just the person who made the reservation. Since then, StayFi has expanded into a suite of marketing and engagement solutions that help operators grow their direct bookings and strengthen guest relationships.Ask Arthur anything about WiFi, guest data, and the #BookDirect movement.How?Drop your questions in the comments anytime befor
We've released some huge updates to your cleaning operations that will put them on autopilot, letting you sit back and relax! There are also improvements to our AI features and Direct bookings. Autopilot CleaningsAutomated cleaning rule tasks ✨Cleaning tasks can now be set to an automatic state on a per-property basis This will automate your messaging, smart locks, finding a cleaner, and live updates, so you don't have to lift a fingerMarketplace for local cleaners 🧽While creating a cleaning rule task, you will now see a list of reputable cleaners in your area who can be ready at any moment These cleaners are vetted and are imported from Cleanster Receive immediate help from Cleanster's support team at (737) 377-2944 if any issues arise with a cleanerDynamically updated and grouped task list 📋The new task list is now smarter by adding tasks from the issue alerts of past guests It will create a new task and group it appropriately in the correct categoryLive updates and messaging for c
Hey there,Would you be interested in joining a video call to chat about best practices for optimizing listings and revenue?I recently joined this community and thought it would be valuable to trade notes with others on the strategies you use to maximize revenue. I’m an owner (not a property manager, and not selling anything). My STRs are in the Outer Banks, NC, with one in Denver. I tend to outperform my competitors and use some creative approaches to boost revenue and ranking, but I always pick up new ideas from others.If you also feel like you’ve found effective strategies—and are open to learning and sharing “secrets”—I’d love to connect.Reply if you’re interested! I’m hoping to keep it to a small group (5–6 people max).All the best,Scott
I am looking to update the photos of a property in Melbourne Beach, Florida.Any recommendations would be appreciated. TY
I am looking for a robust scheduling app to use for mainly cleaning. Turno does not seem to be very smart when it comes to scheduling so I am looking for an alternative. What I am looking for is something that can manage many properties and be smart enough to know if a cleaner is already scheduled on that day so that it doesn’t schedule them for 2 same day cleanings at a minimum.Basically I want to assign a “Main” cleaner and if that one is busy it goes down a list of cleaners till it finds one to do that job. I want this to happen automatically and then alert the cleaner of the job with some way for them to look at a calendar to see their jobs and potentially decline it...then the system would assign the next cleaner on the list.Has anyone found something like this?
Hi all, I’ve recently purchased the lease of an existing listing, which is directly across the street from my current listing in Houston, which has performed really well over the past year. The model, layout and amenities for the two listings are very similar, and they both performed similarly last year from a revenue and occupancy perspective. Does anyone have a similar scenario? If so, what efforts have you undertaken to ‘Co-Market’ the listings. Both listings sleep 12, so I’m hoping to leverage opportunities for groups larger than 12 to potentially offer a discount for booking both listings. Thx!
I’m co-hosting a new property that will be putting exterior cameras up soon. How can I let upcoming bookings know? I will go in and add cameras to the listing, but wondered how to tell guests. Thanks!
We are considering managing STR properties for other owners in the San Antonio, Texas area.So far we’ve only managed our own properties, so we want to make sure we’re not in over our head with expanding in terms of needing the proper licensing. I know licensing can depend on state and location, but I’m curious to hear other people’s recommendations and experience with setting things up in the best manner.
I had a conversation with a travel agent today (friend of a friend). They asked for me to send my info to them in case they had anyone. This led me to begin thinking about outreach to other agents to see if my property would interest them for future guests. Does anyone have experience with this? How do you handle this? Discounts, referral codes, etc.
We’ve heard that it’s traditionally been a hotel-focused conference in the past, but that they’re increasing their Short-term rental content.I’ll be going to scope out for potential future even sponsorship there, and would love to catch up with any Hospitable Hosts that are attending! Let me know :) The conference: https://www.terrapinn.com/exhibition/novacancy/index.stm
How do you find your property on agoda? When I try to search by the city, it doesn’t even show the city listed? If I search a nearby city, I see properties around my area but mine doesn’t show up.
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