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Everything you need to understand about how Hospitable's VRBO integration works, what's included, and what to expect. We've officially passed VRBO's certification, and we're getting close to opening this up. Hosts in our pilot are already connected and running, and we're excited to start bringing more of you in.Before you connect, here's what you need to know. What you'll getPricing and availability management Cancellation policies Automated messaging and unified inbox for VRBO guests Create new VRBO listings from existing Airbnb listings Dynamic pricing tools (Price Labs) Multiple VRBO accounts under one dashboard Chargeback protection Tax remittance in selected jurisdictions One-click upsell purchases for guests (card is already on file, so buying early check-in, late checkout, or travel insurance is frictionless)Coming soon after launch: Listings content editing (photos, amenities, descriptions) and additional features. How payments will workWhen you connect VRBO through property ma
This impacts hosts who were still using the legacy login connection to Vrbo. If you are already connected via the Chrome extension, no action is required. We’re currently working on an official integration with Vrbo which will resolve these issues permanently. We’re targeting a launch date at the end of March.As of yesterday, Vrbo has closed the login and password authentication method that powered our existing connection. That path no longer works for reauthorization.We have been preparing for this possibility since Thanksgiving 2025. During that period, Vrbo briefly changed their authentication method for several days and then restored it. Because we saw that pattern emerging, we developed and gradually rolled out the Chrome extension as a fallback option. We kept it available while the original connection method continued working for most accounts.In January, new Vrbo accounts could no longer connect using login and password. We updated our product so new connections would use the C
Hi, and a warm welcome to the Hospitable Hosts Community! 💜 This is your space to connect, learn, and grow, not just as a Hospitable customer, but as a short-term rental host navigating the complex hosting world.Here’s what to expect, how to get started, and where to jump in.Here you can:Ask questions about the Hospitable platform or the short-term rental industry, and get answers from the team and other hosts (Hospitable Conversations, Industry Conversations) Be up to date with what new Hospitable features are and how to use them (Town Hall, Product Updates, Demo Hub) Learn hosting strategies from the team, peers, and pros (Product Workshops, Hospitable Academy) Join the online and offline events, and connect with fellow hosts from around the world (Events) Upvote or suggest new features (Feedback) Find and connect with hosts near you or navigating the same stage of hosting (Groups) Hire or get hired (Looking to Hire) Find out more about investing in Hospitable (Invest) And moreWheth
Welcome to the Hospitable Community! We are so happy to have you here. 🤗We’re here to create a space where short-term rental hosts and property investors in general can share knowledge, learn, collaborate, and connect with one another. These Community Guidelines should not only help you understand how to act within the community but also help you understand what to expect from others in this space. Community GuidelinesYour participation here is subject to these Guidelines, in addition to Hospitable’s standard Terms of Use: Hospitality is in the nameAs a company, we’re built around transparency, humility, and care. Naturally, we strive to create a safe and welcoming environment where all members are treated with respect, kindness, and dignity. Constructive debates and dialogues are encouraged, but civility is expected. No irrelevant content, self-promotion, solicitations, or spamThis is a learning and support space, and we want to keep it safe and welcoming. Posts that are off-topic, p
We’re rolling out a brand new design for our beloved dashboard! You’ll see some iterations over the next couple weeks and see a “Feedback” button in the top right corner of the dashboard. Let us know what you think and we’ll do our best to bake it into the next iterations! Also, some fantastic improvements to our Hospitable Tasks App and Inbox.GeneralRedesign of the home dashboard 🏠We’ve given the Check-ins, Checkouts, and Tasks table sleeker design more consistent with the app You’ll now see 10 check-ins, checkouts, and tasks in the table, but can load more if needed Community posts and the Events feed have been combined and moved to the bottom of the page The Events feed now shows in your local time There is a Feedback button in top right for you to let us know what you like and dislike to help with future dashboard iterationsExperience a new look with dark mode 🌚You can now personalize the app to be in dark mode Easily switch between light, dark, or system mode from your profile s
We’ve made some exciting updates to the Hospitable Tasks App, helping you and your teammates collaborate seamlessly and more efficiently! We also made some improvement to the Inbox and added three new integrations. OperationsTeammates can now share tasks with others for support 🧹Your teammates can share access to tasks with others who might be supporting them This is useful for individual cleaners who need occasional help or cleaning companies assigning tasks to their workforce You only need to add primary teammates, not secondary teammates, for task assignment The names of shared teammates will be shown when they send messages, report issues, or upload imagesSee teammate cleanliness review when manually reviewing a guest 🛏Your teammate’s cleanliness review is now visible in the manual guest review form You’ll be able to see the rating, tags, and comments left by your teammate It will pre-fill "Respect of house rules" section based on tags in teammate reviewA more intuitive teammates
Blocking dates on the calendar for an owner stay, a maintenance visit, or a long-term guest booked outside of Hospitable? You can now keep your thermostat running as if the property were occupied instead of dropping it into Unoccupied mode.When you block dates on the calendar, you'll see a new toggle: Use Occupied preset for this block. It's off by default. Turn it on when someone will actually be at the property during the block. Hospitable will keep the Occupied preset active for the whole block, and whoever's there has full control of the thermostat for the duration of the block - no overrides, no fighting the schedule.Leave it off for regular blocks where no one is at the property. Hospitable will manage the thermostat as usual and apply the Unoccupied preset.The toggle only shows up on properties with a linked thermostat, and it applies to that block only meaning it won't change your default thermostat behavior.👉 More detail in the help article: Change Your Property's Availabili
You can now invite your cleaners and teammates into Hospitable, track task progress, and pay them directly through the platform.For many hosts, coordinating cleaners and other teammates is one of the most time-consuming parts of running short-term rentals. This update brings task management and payments together in one place, so you no longer need to juggle spreadsheets, messaging threads, and off-platform payment tools.With the new Hospitable Tasks app, teammates can view their assigned jobs, update task progress, and receive payment through Hospitable once work is complete. The Tasks app is a simple web app, so teammates can open it directly from their invite link on any device, with no download required.What this means for youRunning a hosting business means coordinating people, not just calendars. This feature helps you:Keep team operations and payments in one place Reduce back-and-forth messages about job status Give cleaners and teammates a simple place to see and complete their
Hi to our Hospitable Community! Don’t start the long-weekend without a quick tax update! Here is a long, much due to you all, list of new taxes that Hospitable remits for tax purposes.Hospitable is now collecting and remitting the following taxes for Direct Premium users, VRBO Partner Connection users, and any Upsells purchased through Hospitable:Alaska Anchorage Municipality Room Tax Juneau Occupancy Tax Local Sales Tax California Los Ángeles City Transient Occupancy Tax Colorado Breckenridge Local Sales Tax Public Accommodations Tax Denver City Lodger’s Tax Lodger’s Tourism Improvement District Tax District of Columbia Sales Tax on Hotels Georgia Chattahoochee Hills Hotel/Motel Occupancy Tax Illinois Chicago City Hotel Accommodations Tax Vacation Rental Surcharge Nevada Clark County Combined Transient Occupancy Tax Henderson City Combined Transient Occupancy Tax Las Vegas Combined Transient Occupancy Tax North Carolina Watauga County Occupancy Tax Puer
Hey Hospitable Hosts!We’re excited to share that many of our existing partners, whose tools and services you may already use through the Hospitable platform, are now part of the Hospitable Hosts Community!You’ll start seeing their team members join discussions, ready to answer questions, share helpful insights, and support you in navigating their products.Partner team members use a consistent username format (@Company_FirstName) and title, so you can easily tag the right person when you need their attention. Here’s who’s currently in the community:AccompereTony – Founder & CEO (@Accompere_Tony)AlertifyMelissa – Marketing and Partnerships Manager (@Alertify_Melissa)alluraDirectTaivo – CTO (@alluraDirect_Taivo)BellhoptAlexander – Co-Founder (@Bellhopt_Alexander)BetterSTR Barry – CEO (@BetterSTR_Barry) Booking.comEmily – Account Manager Partner Services (@Booking.com_Emily)BoostlyMark – Founder (@Boostly_Mark)ChargeAutomationThomas – Director (@ChargeAutomation_Thomas) Toyin – Produ
Hi everyone, another Nest thermostat update 👋Great news - we've now received Google's approval to move into a public pilot for the Nest integration.As part of the approval process, Google tested the integration and approved it for a public pilot.Over the past few weeks we've also been testing with a small group of users and Hospitable employee-hosts, and the results have been very encouraging. We're now ready to expand testing to a much larger group so we can gather more real-world feedback across different setups and continue polishing the experience before a full release.If you'd like to participate in the public pilot, you can apply here:https://hospitable.typeform.com/to/JvsYj0Z8We'll be onboarding users in batches as we monitor performance and feedback.Thank you again to everyone who's been following the progress, sharing feedback, and patiently waiting for Nest support. It's been a long road getting through Google's approval process, and we're excited to finally get the integrat
We’ve made some excited updates to the Hospitable Tasks app to help you collaborate and be more transparent with your cleaners, as well as improvements to Upsells, making them easier to create! We’ve also added a ton of new integration pages for you to explore. Hospitable TasksNew onboarding experience for teammates 🪧Walks new teammates through a detailed confirmation and a few discovery questions It confirms their preferred language, English or Spanish, though the initial language is based on what’s set by you when you invited them It asks how they work with you to help set their permissions and shares how they can set up their bank account for getting paidGuest reviews available in Hospitable Tasks app ⭐️Teammates can now view cleanliness score and feedback from Airbnb guests This also includes insights from private notes left by guests We will soon have the same functionality with Booking.com , Vrbo, and Direct reviewsTeammates can review guest cleanliness with ratings and comments
Airbnb recently changed to a host-only service fee of 15.5%. To protect your payout, Hospitable automatically made a one-time adjustment to your Hospitable-managed fees, ensuring you still net the same amount after host service fees are deducted.You can change your property fees anytime by navigating to the Property → Pricing → Fees tab.We've also made an important change to how we report guest fees on Owner Statements and Invoices. 🔍 What’s changing Owner Statements will now show net income from cleaning fees, pet fees and other guest fees after host service fees are deducted. (Previously, we showed the gross amount the guest paid.)This paints an accurate picture that’s in alignment with how host service fees are charged — on both the nightly rate and every guest fee. This change ensures that whoever is responsible for paying the host service fee gets the benefit of any increase applied to offset that service fee, so that your owners are not unintentionally charged for both host serv
Hello! Pedro here from the Engineering team 👋We're excited to share that you can now use Hospitable in Dark mode, with a more comfortable and polished experience across the app.You can choose between:Light Dark System (matches your device automatically)The theme picker is available in the sidebar profile menu, mobile menu, and Settings → General. Your preference is saved across sessions, and the correct theme loads immediately.This update includes thoughtful refinements throughout the app, including:Improved tables, forms, and inbox views Better contrast and readability across dark surfaces Smoother overlays, focus states, and loading states Dark-mode-friendly platform icons and mobile navigation Motion settings that respect your OS accessibility preferencesDark mode is currently available as a Beta feature.To enable it:Go to Settings → General Enable Beta features Choose your preferred theme under Appearance We’d love to hear your feedback. 💜
The Vrbo connection you’ve been waiting for is here, seamlessly letting you quickly and reliably manage your listing! You can even use Hospitable as your payment processor to unlock features like Upsells, damage protection, tax remittance and more. VrboVrbo Partner Connection is live 🚀You can now create or connect your Vrbo listings with our new Vrbo Partner Connection, giving you speedy and reliable control over your listings - Click here to get started Update your listing’s pricing, calendar, photos, policies, and more with Hospitable being your new source of truth You can choose to use Hospitable as your merchant of record for payment processing, unlocking features like Upsells, included damage protection, and tax remittance You can also choose to connect your Stripe account if your prefer or are outside of the United States, United Kingdom, and Australia Create new Vrbo listings in Hospitable and receive a promotion of 20% off for your first 3 successful bookingsAlterations in the
We've been exploring a new Home Dashboard experience and would love your inputOver the past few weeks, we've been testing an initial design with a small group of hosts. Based on their feedback (and feedback from our team), we've started exploring multiple directions.Now we'd like to hear from a broader group of hosts.Option AOption B Which approach do you prefer, and why?Some questions to consider:Which dashboard would help you stay on top of your hosting business more effectively? What stands out as particularly useful? Is there anything confusing or missing? If you prefer Option A, what would you keep from it? If you prefer Option B, what specifically makes it better?There are no right or wrong answers; we're looking for honest feedback from hosts with different workflows and priorities.Vote in a poll below and drop your thoughts in the comments. We'd love to discuss your ideas and learn more about how you use Hospitable day to day.
Hi Hospitable Community!If you haven’t already, don’t forget to update your profile with some details about yourself and a photo of you.You can also take a moment to introduce yourself to the rest of the community by commenting below. Feel free to follow this template if you’re not sure where to begin:🎤 Name 📍 Location 📅 Number of years hosting 🤝 What you do: Owner, self-manager, co-host, property manager, industry vendor, cleaner etc. 🏡 Number of properties managed 🎨 Interesting fact about youWe can’t wait to get to know you all better!
After our announcement of the Vrbo Partner Connection, we’re exciited to make some quality of live improvement for all our users! We’ve improved Owner Statements, Upsells and even your experience when sifting through the Calendar. Owner StatementsConvert statements to invoices 📑You can now easily convert statements to invoices for owners when you have more expenses than revenue coming in As normal, owners can pay their expenses directly through the Owner PortalPreview commissions during setup 🔍See a real preview reservations while setting up your commission agreements This will help you catch and correct any mistakes before they affect statementsUpsellsCheck-in and checkout upsells show hours ⏰When early check-ins our late checkouts are available, even with a single option, guests will see the hour label and time This is will it easier for your guests to understand their time-based upsell purchaseCalendarToday button on the multi-property calendar 📅You can now easily jump back to th
Co-hosts, we spent a lot of time polishing your experience with our Vrbo Partner connection! Every change feels a bit scary first, but here is the reality of what you can do with Hospitable. You CAN connect your owner's Vrbo account. All you need to know is the email of their Vrbo account, and then share with them a link to complete the connection between Vrbo and Hospitable. Your owners will add their credit card for the payment of Vrbo commissions. Vrbo will invoice those commissions on the first week of the month after the guest checks out. Vrbo Payments can be processed through STRIPE or through HOSPITABLE. If through STRIPE, your owners will need to connect THEIR Stripe account to Hospitable. They will be bearing all responsibility for chargebacks, underwriting, compliance; and reservations cancellation will still incur their payment processing fee (ie: cancellations are a cost to THEM). If through HOSPITABLE, your owners will need to verify their bank accounts. Hospitable will
Hi everyone!We’re excited to announce that Airbnb Security Deposits is now live in Beta for all Host, Pro, Mogul & Direct Premium hosts! We’ve officially rolled this out to help you better protect your properties from damage and bad actors.This feature lets you automatically collect, hold, and release deposits for Airbnb reservations - with built-in chargeback protection and seamless messaging baked in.We’ll be expanding access to all Host, Pro, and Mogul users in the coming days. 💼 Key benefits:✅ Automated deposit handling: We’ll collect and release funds automatically - no need to chase guests.✅ Charge requests from the Inbox: Submit charges directly when issues arise.✅ Built-in chargeback protection: We manage the process end-to-end and recover funds if needed.✅ Smarter check-in flow: Check-in instructions won’t be released until the deposit is secured.✅ Simple setup: Just set the deposit amount and we handle the rest. 💰 Pricing:A 2% processing fee applies to each deposit coll
👋 Hello hosts! Pleasure to meet you all. I’m a software engineer here at Hospitable and I’m currently investigating building SMS support into our product for you all but I’m eager to hear your feedback on why this is valuable to you.It feels like the main benefit-add to you all is the ability to push information in a timely manner to guests via SMS. I’m reading previous feedback that this solves a main gripe which is that guests don’t always attend to messages from you in time and so they miss things (such as check-in instructions, directions to the rental).If this is correct then I’m presuming there’s not a need initially for two-way communication via SMS (the guest being able to reply to the automated SMS messages)? We can definitely tackle adding SMS delivery to the Inbox and to automated messages relatively easily if one-way comms is the case.When it comes to SMS, what does that mean for you and your business? Looking forward to hearing your thoughts on this since it will help sha
Derek Jones, 14 properties, Roswell ,GA. Welcome!
We’re excited to announce that we finally calculate and remit taxes across America in all 50 states when you use Hospitable as your merchant of record and for your Direct Premium bookings! We have also cleaned up the mobile app and added more functionality to the Hospitable MCP.TaxesCalculate and remit taxes in all 50 states 🏦We can now calculate and remit all necessary taxes in all 50 states with Hospitable as your merchant of record New taxes have been added in California and other states over the past few weeks See the full list of taxes we can calculate and remit in these detailed help articlesMobile AppClearer avatars and sleeker layout 📱Guests without profile photos now have recognizable initials as their avatars The booking platform badge now displays on guest avatars, freeing up more space The Inbox list now reaches the screen edges and the header spacing has been tightened upRedesigned chat for communicating with guests and teammates 💬You’ll now see sender colors, grouped m
We’ve made a lot of updates this week to help make your day-to-day in Hospitable easier, including new and improved navigation, streamlined operations, and a redesigned mobile app! We’re also excited to announce Optimize for Airbnb and have increased the speed for the Inbox to load your messages.AirbnbGet more from your Airbnb listings with Hospitable's optimize feature 🏦We are the first property management software to launch Optimize for Airbnb (O4A) This is a pilot program where Airbnb identifies high-demand dates for your listing and rewards you with a 1% rebate on qualifying stays You can choose which dates within the identified window to offer exclusively on Airbnb, and we take care of automatically blocking them on all other channels and notifying Airbnb There is no manual cleanup needed as unbooked dates will automatically reopen to all channels once the booking window closes This pilot program runs through September with future iterations planned, and is currently rolling out
We’ve released an exciting update to help you continue the conversation with your guests, allowing them to message you directly from the guest portal! You’ll also notice some nice improvements to Hospitable Tasks and three new integrations to explore. Guest PortalGuest messaging and history 💬Your guests can now message you from their portal on all Direct and manual reservations They are also provided with the messaging history to quickly reference your conversations The guest portal chat is available on your guests’ desktop and mobile devicesHospitable TasksTrack task payouts with a new payments tab 💰You can now view all of your task payouts, including the task dates and associated reservations, in a designated tab under the Task Management pageCleaning task status and issues reported in Inbox list view 🚦You’ll now see in-progress and completed cleaning tasks on the listed reservation threads This helps confirm when a cleaning has been completed before your next guest checks in It w
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