Welcome

Everything you need to understand about how Hospitable's VRBO integration works, what's included, and what to expect. We've officially passed VRBO's certification, and we're getting close to opening this up. Hosts in our pilot are already connected and running, and we're excited to start bringing more of you in.Before you connect, here's what you need to know. What you'll getPricing and availability management\tCancellation policies\tAutomated messaging and unified inbox for VRBO guests\tCreate new VRBO listings from existing Airbnb listings\tDynamic pricing tools (Price Labs)\tMultiple VRBO accounts under one dashboard\tChargeback protection\tTax remittance in selected jurisdictions\tOne-click upsell purchases for guests (card is already on file, so buying early check-in, late checkout, or travel insurance is frictionless)Coming soon after launch: Listings content editing (photos, amenities, descriptions) and additional features. How payments will workWhen you connect VRBO through property ma

Hi, and a warm welcome to the Hospitable Hosts Community! 💜 This is your space to connect, learn, and grow, not just as a Hospitable customer, but as a short-term rental host navigating the complex hosting world.Here’s what to expect, how to get started, and where to jump in.Here you can:Ask questions about the Hospitable platform or the short-term rental industry, and get answers from the team and other hosts (Hospitable Conversations, Industry Conversations)\tBe up to date with what new Hospitable features are and how to use them (Town Hall, Product Updates, Demo Hub)\tLearn hosting strategies from the team, peers, and pros (Product Workshops, Hospitable Academy)\tJoin the online and offline events, and connect with fellow hosts from around the world (Events)\tUpvote or suggest new features (Feedback)\tFind and connect with hosts near you or navigating the same stage of hosting (Groups)\tHire or get hired (Looking to Hire)\tFind out more about investing in Hospitable (Invest)\tAnd moreWheth

Welcome to the Hospitable Community! We are so happy to have you here. 🤗We’re here to create a space where short-term rental hosts and property investors in general can share knowledge, learn, collaborate, and connect with one another. These Community Guidelines should not only help you understand how to act within the community but also help you understand what to expect from others in this space. Community GuidelinesYour participation here is subject to these Guidelines, in addition to Hospitable’s standard Terms of Use: Hospitality is in the nameAs a company, we’re built around transparency, humility, and care. Naturally, we strive to create a safe and welcoming environment where all members are treated with respect, kindness, and dignity. Constructive debates and dialogues are encouraged, but civility is expected. No irrelevant content, self-promotion, solicitations, or spamThis is a learning and support space, and we want to keep it safe and welcoming. Posts that are off-topic, p

Hey Hospitable Hosts!We’re excited to share that many of our existing partners, whose tools and services you may already use through the Hospitable platform, are now part of the Hospitable Hosts Community!You’ll start seeing their team members join discussions, ready to answer questions, share helpful insights, and support you in navigating their products.Partner team members use a consistent username format (@Company_FirstName) and title, so you can easily tag the right person when you need their attention. Here’s who’s currently in the community:AccompereTony – Founder & CEO (@Accompere_Tony)AlertifyMelissa – Marketing and Partnerships Manager (@Alertify_Melissa)alluraDirectTaivo – CTO  (@alluraDirect_Taivo)BellhoptAlexander – Co-Founder (@Bellhopt_Alexander)BetterSTR\tBarry – CEO (@BetterSTR_Barry)\tBooking.comEmily – Account Manager Partner Services (@Booking.com_Emily​)BoostlyMark – Founder (@Boostly_Mark)ChargeAutomationThomas – Director (@ChargeAutomation_Thomas)\tToyin – Produ

We’re exploring ways to help hosts further protect their properties and guests - whether through damage waivers, damage protection plans, or other coverage options.If you’ve got a few minutes, I’d love to hear your thoughts:Do you currently offer damage waivers to guests?\tIf so, do you use a third-party tool or handle it yourself?\tWhat’s working well (or not) with your current setup?\tWhat would you like to see Hospitable do in this space?\tHow would you want something like this to work for your guests and your business?If you’re open to chatting more in-depth, feel free to grab a time on my calendar:https://scheduler.zoom.us/tim-hasfgr/damage-waivers

We’ve made some excited updates to the Hospitable Tasks app to help you collaborate and be more transparent with your cleaners, as well as improvements to Upsells, making them easier to create! We’ve also added a ton of new integration pages for you to explore. Hospitable TasksNew onboarding experience for teammates 🪧Walks new teammates through a detailed confirmation and a few discovery questions\tIt confirms their preferred language, English or Spanish, though the initial language is based on what’s set by you when you invited them\tIt asks how they work with you to help set their permissions and shares how they can set up their bank account for getting paidGuest reviews available in Hospitable Tasks app ⭐️Teammates can now view cleanliness score and feedback from Airbnb guests\tThis also includes insights from private notes left by guests\tWe will soon have the same functionality with Booking.com , Vrbo, and Direct reviewsTeammates can review guest cleanliness with ratings and comments

Hi everyone 👋 We're excited to announce that Google Nest thermostat integration is now available to all Hospitable users! 🎉Over the past few months, we've worked closely with Google through their certification and approval process, completed Google's testing, and progressed through private pilot, public pilot, and open beta. Along the way, we've been onboarding more hosts, gathering real-world feedback, and continuing to improve the integration.With that testing successfully behind us, we're now releasing the integration to all users.⚙️ To get started:\tNavigate to Devices → Thermostats → Connect Account\t\t\tSelect Google Nest and complete the authorization flow\tA huge thank you to everyone who participated in the pilots and beta, reported issues, shared feedback, and patiently waited while we worked through Google's approval process.Google Nest is officially live! 🚀

Hi everyone, another Nest thermostat update 👋We're excited to announce that Google Nest thermostat support is now available in Open Beta! 🎉Over the past year we've worked closely with Google through their certification process, passed Google's testing, and successfully ran both private and public pilot programs. A huge thank you to everyone who participated and shared feedback along the way.We're now opening the integration to all users who have Experimental (Beta) Features enabled. ⚙️ To get started:\tEnable Experimental (Beta) Features in Settings → Preferences\t\t\tNavigate to Devices → Thermostats → Connect Account\t\t\tSelect Google Nest and complete the authorization flow\t As this is still a beta release, we'll continue monitoring performance closely and making improvements based on your feedback. If you run into any issues or have suggestions, we'd love to hear from you.Thank you again to everyone who helped us test the integration and patiently waited while we worked through Google'

Hi! Leroy from the Mogul Engineering team here 👋I’m excited to announce that you can now access both Owners and Owner Statements through the Hospitable Public API and MCP, making it easier to power accounting workflows, owner portals, and custom reporting. Whether you're building your own integration or connecting Hospitable with external tools, you can now retrieve the owner and statement data you need directly from the API.What's included:OwnersRetrieve owners for your team\tAccess owner details, including name, company or individual, contact information, and address\tInclude owner summaries when retrieving propertiesOwner StatementsRetrieve owner statements and invoices\tFilter by owner, property, or status\tAccess statement totals, reservation breakdowns, and adjustments\tUse our standard Money object for consistent financial dataCommon use casesThese endpoints are ideal if you're building:Accounting integrations\tOwner portals\tCustom financial reports and dashboards\tInternal operationa

You can now automate more of your Owner Statement workflows through Hospitable’s Public API and MCP, giving you more flexibility to manage owner operations without manual steps.As of August 11, we’ve expanded what you can do with Owner Statements through both the Public API and MCP.You can now:Publish and unpublish Owner Statements, or mark them as paid or unpaid\tCreate, view, update, and delete expense and reimbursement transactions\tRetrieve Owner Statement business details\tCheck Owner Portal invitation and bank account connection statuses\tSubscribe to Owner Statement and transaction events with webhooksWe also recently added Owner Statement transaction line items, including expense and reimbursement details that match the Transactions table in Hospitable.Whether you’re building your own automation, connecting other tools, or using AI through MCP, you now have more ways to fit Owner Statements into the workflows that work best for your business.AvailabilityThese Owner Statements capab

If you recently signed up for Hospitable (since the beginning of March), this is mainly for you — though we’d also love to hear from existing users who’ve recently seen our new “Set up & grow” section.We’ve been improving our onboarding experience to help you get set up faster and start seeing value right away. That said, we know a lot of the real setup happens outside the checklist — and that’s often where things can feel unclear.A few quick questions:How did you find your onboarding experience overall?\tWas anything unclear, confusing, or frustrating in your first moments using Hospitable?\tDid you get stuck at any point? If so, where?\tWhat’s something you wish had been explained or guided earlier on?\t(Something you had to figure out yourself or dig through help docs for, but could have been much simpler if included in onboarding)If you’re an existing user:Have you checked out the new “Set up & grow” section?\tDid anything feel missing, confusing, or particularly helpful?Even sm

We’ve made it easier than ever to improve your listing to increase your bookings and overall revenue with the new Opportunity Center! We also introduced a simple way to avoid accidental double bookings and have many new integrations to explore.DashboardThe Opportunity Center is now available 💡We will now prompt ways for you to increase revenue and bookings, right on the Dashboard\tYou’ll get personalized recommendations based on your property and location\tEasily track progress towards your goals and stay ahead of the competition with data-driven insights\tTake advantage of this powerful tool to optimize your listings and grow your businessPropertiesAvoid accidental double bookings with a new alert ⁉️There’s now an alert on your Dashboard’s Opportunity Center for potential merge and match candidates\tThis detects similar looking properties to ensure you don't accidentally double book\tWe provide clear instructions for you to simply take action to confirm if properties are the same or not\tI

👋 Hello hosts! Jake here from the engineering team 🙇We're getting ready to start building an inventory management feature into Hospitable and the Tasks App, and we'd love to hear how you handle it today.Specifically, we're interested in learning:\tHow you currently manage this\t\t\tAny pain points you experience today, such as teammates forgetting to update inventory levels, or the logistics of restocking properties\tOur goal is to make setting up and managing inventory as simple and effective as possible for you and your team.Share your workflow, challenges, or wish list in the comments or book a call with our team. Your feedback will help shape what we build next. 💜

We’re excited to help you protect your property and business with security deposits now available for Vrbo bookings! We also have some great Tasks Apps updates that will help you onboard your team. VrboSupport for security deposits for Vrbo Partner Connection bookings 🔐You no longer need to fill the gap of no integrated damage protection for Vrbo Partner Connection reservations\tYour guests can now complete a security deposit task in the guest portal after booking\tThe deposit is secured 2 days before check-in we show the guest a refundable damage deposit total at checkoutOperationsSee teammate payout verification status 🏦There’s now an improved interface for your teammates overview and details page\tIt will now display the verification status of teammates’ payout methodsTeammates with only a phone number can now join the Tasks App 📞Your teammates no longer need an email to join Tasks App\tYou can create a Hospitable account for them with just a phone numberTask App invites in Spanish \ud83d

Hey everyone! 👋We’ve heard several requests for Static Guest Portal Links — shareable URLs or QR codes that let guests access upsells without needing their unique guest portal link.We love the idea! 💡 Hosts have told us they’d use this for guidebooks, signage, or on-site QR codes for things like firepit fees, equipment rentals, or minibar purchases.The challenge? Every upsell is tied to a specific reservation — that’s how we check calendar availability, manage upsell timing windows, and trigger post-purchase automations. To make static links possible, we’ll need a step where guests enter their reservation code so we can connect them to the right booking.We’d love your feedback:How would this fit into your guest experience?\tHow are you currently handling upsell purchases and linking them back to bookings?Drop your thoughts below — and upvote the feature request to stay updated:🔗 https://feedback.hospitable.com/p/static-upsell-url-for-guest-payments

Hi Hospitable Community!If you haven’t already, don’t forget to update your profile with some details about yourself and a photo of you.You can also take a moment to introduce yourself to the rest of the community by commenting below. Feel free to follow this template if you’re not sure where to begin:🎤 Name\t📍 Location\t📅 Number of years hosting\t🤝 What you do: Owner, self-manager, co-host, property manager, industry vendor, cleaner etc.\t🏡 Number of properties managed\t🎨 Interesting fact about youWe can’t wait to get to know you all better!

We've been exploring a new Home Dashboard experience and would love your inputOver the past few weeks, we've been testing an initial design with a small group of hosts. Based on their feedback (and feedback from our team), we've started exploring multiple directions.Now we'd like to hear from a broader group of hosts.Option AOption B Which approach do you prefer, and why?Some questions to consider:Which dashboard would help you stay on top of your hosting business more effectively?\tWhat stands out as particularly useful?\tIs there anything confusing or missing?\tIf you prefer Option A, what would you keep from it?\tIf you prefer Option B, what specifically makes it better?There are no right or wrong answers; we're looking for honest feedback from hosts with different workflows and priorities.Vote in a poll below and drop your thoughts in the comments. We'd love to discuss your ideas and learn more about how you use Hospitable day to day.

You can now invite your cleaners and teammates into Hospitable, track task progress, and pay them directly through the platform.For many hosts, coordinating cleaners and other teammates is one of the most time-consuming parts of running short-term rentals. This update brings task management and payments together in one place, so you no longer need to juggle spreadsheets, messaging threads, and off-platform payment tools.With the new Hospitable Tasks app, teammates can view their assigned jobs, update task progress, and receive payment through Hospitable once work is complete. The Tasks app is a simple web app, so teammates can open it directly from their invite link on any device, with no download required.What this means for youRunning a hosting business means coordinating people, not just calendars. This feature helps you:Keep team operations and payments in one place\tReduce back-and-forth messages about job status\tGive cleaners and teammates a simple place to see and complete their

We have lots of exciting updates for the Hospitable Tasks App, including ways to quickly update your property to get better review scores! The Inbox and your branding have also been updated to make booking with you a more seamless experience.OperationsView the property’s quality in the Tasks App ‼️You’ll now see a summary of the last 5 guest reviews for each property managed in the Tasks app\tYour cleaners can take specific actions during your visit to improve guest satisfaction\tThis helps quickly identify areas for improvement to reach a 5-star reviewSee the message count for Tasks at a glance #️⃣You can now easily see the number of messages in a task's chat thread on the task overview page\tStay organized and never miss an important update by quickly accessing messages related to a specific taskImproved task assignment for cleaning managers 📢You can now assign a task manager the main role of assigning tasks to other teammates\tNon-manager teammates can still share tasks as before and m

Hi to our Hospitable Community! Don’t start the long-weekend without a quick tax update! Here is a long, much due to you all, list of new taxes that Hospitable remits for tax purposes.Hospitable is now collecting and remitting the following taxes for Direct Premium users, VRBO Partner Connection users, and any Upsells purchased through Hospitable:Alaska\tAnchorage Municipality Room Tax\t\tJuneau\t\tOccupancy Tax\t\t\tLocal Sales Tax\t\t\t\tCalifornia\tLos Ángeles City Transient Occupancy Tax\t\tColorado\tBreckenridge\t\tLocal Sales Tax\t\t\tPublic Accommodations Tax\t\t\t\tDenver\t\tCity Lodger’s Tax\t\t\tLodger’s Tourism Improvement District Tax\t\t\t\tDistrict of Columbia\tSales Tax on Hotels\t\tGeorgia\tChattahoochee Hills Hotel/Motel Occupancy Tax\t\tIllinois\tChicago\t\tCity Hotel Accommodations Tax\t\t\tVacation Rental Surcharge\t\t\t\tNevada\tClark County Combined Transient Occupancy Tax\t\tHenderson City Combined Transient Occupancy Tax\t\tLas Vegas Combined Transient Occupancy Tax\t\tNorth Carolina\tWatauga County Occupancy Tax\t\tPuer

Hi everyone, another Nest thermostat update 👋Great news - we've now received Google's approval to move into a public pilot for the Nest integration.As part of the approval process, Google tested the integration and approved it for a public pilot.Over the past few weeks we've also been testing with a small group of users and Hospitable employee-hosts, and the results have been very encouraging. We're now ready to expand testing to a much larger group so we can gather more real-world feedback across different setups and continue polishing the experience before a full release.If you'd like to participate in the public pilot, you can apply here:https://hospitable.typeform.com/to/JvsYj0Z8We'll be onboarding users in batches as we monitor performance and feedback.Thank you again to everyone who's been following the progress, sharing feedback, and patiently waiting for Nest support. It's been a long road getting through Google's approval process, and we're excited to finally get the integrat

The Vrbo connection you’ve been waiting for is here, seamlessly letting you quickly and reliably manage your listing! You can even use Hospitable as your payment processor to unlock features like Upsells, chargeback protection, tax remittance, and more. VrboVrbo Partner Connection is live 🚀You can now create or connect your Vrbo listings with our new Vrbo Partner Connection, giving you speedy and reliable control over your listings - Click here to get started\tUpdate your listing’s pricing, calendar, photos, policies, and more with Hospitable being your new source of truth\tYou can choose to use Hospitable as your merchant of record for payment processing, unlocking features like Upsells, chargeback protection, and tax remittance\tYou can also choose to connect your Stripe account if your prefer or are outside of the United States, United Kingdom, and Australia\tCreate new Vrbo listings in Hospitable and receive a promotion of 20% off for your first 3 successful bookingsAlterations in the

👋 We'd love your feedback on the Property Overview page in Hospitable. We're exploring ways to improve this page and want to better understand how you actually use it.A few questions:When do you typically visit the Property Overview page?\t(For example: after connecting a listing, checking something, changing settings, troubleshooting, etc.)\tWhat question are you usually trying to answer when you open it?\tExamples:\tIs everything connected correctly?\t\tIs my property performing well?\t\tDo I need to do anything?\t\tI need to change a setting.\t\tSomething else?\t\tWhen you first connected your property to Hospitable, what information would have been most useful to see on this page?\tWhich parts of the current page do you actually use regularly?\tIs there anything on this page that feels confusing, unnecessary, or in the wrong place?\tIf you could redesign this page, what would you change / what would you make it? As always, screenshots, examples, and brutally honest feedback are incredibly helpful

Blocking dates on the calendar for an owner stay, a maintenance visit, or a long-term guest booked outside of Hospitable? You can now keep your thermostat running as if the property were occupied instead of dropping it into Unoccupied mode.When you block dates on the calendar, you'll see a new toggle: Use Occupied preset for this block. It's off by default.  Turn it on when someone will actually be at the property during the block. Hospitable will keep the Occupied preset active for the whole block, and whoever's there has full control of the thermostat for the duration of the block - no overrides, no fighting the schedule.Leave it off for regular blocks where no one is at the property. Hospitable will manage the thermostat as usual and apply the Unoccupied preset.The toggle only shows up on properties with a linked thermostat, and it applies to that block only meaning it won't change your default thermostat behavior.👉 More detail in the help article: Change Your Property's Availabili