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We’ve just made a handy improvement to the smart lock widget in your Inbox!You’ll now see a new “First used” status, showing the exact time a smart lock code was first used, the same timestamp you’d normally find in the device dashboard.This update was inspired by feedback from our community (special shout-out to ​@anthonyrallo 👏). Many of you told us how useful it would be to have that first used info right in the Inbox and now, you’ve got it!It’s a small change that makes it even easier to stay on top of guest arrivals without switching views.We’re always listening, and this is another great example of a community idea making its way into the product. Keep the feedback coming. You never know which idea will be next to make the jump from “feature request” to “feature shipped.” 😉 💪

It’s officially live! Your 2025 Year in Review is now waiting for you inside your Hospitable account!Take a moment to look back at everything you accomplished this year: the guests you hosted, the messages you automated, the revenue you generated, and all the ways you leveled up your business in 2025.We built this to celebrate you and the impact you’ve made across the world of hosting.Share & Win: Year in Review GiveawayDrop your favorite stat or screen from your Year in Review in the comments below for a chance to win one of our Hospitable Swag Boxes!Whether it’s a number you’re proud of, a milestone you hit, or a moment that surprised you — we want to see it.You have until January 1, 2026 at midnight (ET) to enter.We’ll announce the winners on January 2. 🎉Thank you for being part of this community! Here’s to an even bigger, smarter, more connected year ahead. We can’t w

A couple of weeks ago, our October grantees received their Community $HOST Grants. Since the paperwork and process were still being tested (thank you, October group), we held off on making an official announcement until everything was running smoothly.Now that November has wrapped up, we’re excited to officially introduce both our October and November Community $HOST Grant recipients! You were recognized for your consistent, helpful presence and positive impact in the Community, so thank you so much for everything you do.💜 October grantees​@MoniqueD  ​@anthonyrallo ​@Homelike.ca  ​@Eli Stoughton  ​@mrotman ​@Mahmodul  ​

We’ve added more control over backup code messages so you can decide exactly how (or if) they’re sent.You can now: Fully customize the message guests receive with their backup code Turn backup code messages off entirely if you don’t need them This gives you more flexibility to match your communication style and avoid sending messages you don’t find useful.We’ve updated our Help Center with all the details and examples so you can decide what works best for your setup. 👉 https://help.hospitable.com/en/articles/7172908-how-does-smart-lock-code-communication-and-backup-codes-work As always, let us know what you think, your feedback helps shape what we build next.💜 The Smart Devices Team

We’re exploring ways to help hosts further protect their properties and guests - whether through damage waivers, damage protection plans, or other coverage options.If you’ve got a few minutes, I’d love to hear your thoughts:Do you currently offer damage waivers to guests? If so, do you use a third-party tool or handle it yourself? What’s working well (or not) with your current setup? What would you like to see Hospitable do in this space? How would you want something like this to work for your guests and your business?If you’re open to chatting more in-depth, feel free to grab a time on my calendar:https://scheduler.zoom.us/tim-hasfgr/damage-waivers

Our last changelog entry of 2025 is here with improvements for your guests when purchasing upsells and collaboration with your teammates! We’ve also provided additional widgets that Mogul users can add to their metric dashboards! Cheers to everyone having a blessed New Year! Guest PortalReusable payment methods for guests in the portal 💳Guest payment methods are now reusable within a single booking Cards used for security deposit authorization or upsells are stored using a shopper reference tied to the reservation Stored cards are currently only available for upsell checkouts This will only apply to guests with new reservations as older reservations won't retrieve stored cards!-->MetricsNew widgets to add for bookings and guest analytics 📊Booking Lead Time (Median): Shows the median number of days between booking date and check-in date

We’re excited to help you protect your property with a more affordable price than ever! We also have some great updates to make sure you can report all your additional revenue and make it easier for guests to check-in.  Guest VerificationMore affordable guest vetting for you 🪪Our updated ID verification is now $2 and a full check including ID, sex offender search, and risk factors costs $5, down from $10 The UI is simplified to select either ID or full verification Sex offender checks are no longer available as a standalone option and must be part of the full verification packageFinancial ServicesAll transactions now included in earning reports 📑Every transaction type is included in your Payment and Payouts settings, including upsells, security deposits, and owner payouts This data collection will form the foundation for both host-accessi

Hello, Photos is being released this week to everyone!In the meantime our team just picked up Spaces (including the Photo tour) to work on and I recorded a video so that we can gather feedback from you! Please be brutally honest! Does it have all the functionality that you need to manage your listings directly from hospitable? What's missing? What would you like us to do differently?

We’re working on expanding Direct Premium and Hospitable Payments to Canada (including upsells, security deposits, and owner payouts) 🎉While we’re at it, we want to make sure Hospitable truly works for our Canadian hosts and property managers, so we’d love to hear your thoughts on how we can better support you: Where do you feel Hospitable currently falls short in supporting Canadian hosts and property managers? Do you have any pain points that are specific to your province or municipality (taxes, licensing, regulations, reporting, etc.)? Are there Canadian tools, platforms, or services you rely on that you wish integrated with Hospitable? Is there any software you use today to “fill the gaps” for Canadian needs? What would make Hospitable feel like it was truly built with Canadian users in mind? Have a lot to say? Let’s talk! Book a time with me here: 

We’re excited to share that we’ve launched trip insurance for a select group of users with beta features enabled in the U.S. who have previously sold upsells through Hospitable. 🎉This new upsell is provided by RentalGuardian and can be automatically offered to eligible guests inside their Guest Portal, giving them an easy way to protect their trip - and earning you commission on each purchase.We’ll auto-enable the Trip Insurance Upsell for you, and there’s nothing you need to do. It will be automatically available in the guest portal, and you can switch it off anytime under Guest Experience → Upsells if you prefer.We’ll be rolling Trip Insurance out to more beta users over the coming days, and then to a broader audience throughout the week.If you’d like to learn more, you can view our help article

We’re exploring ways to better support Vrbo hosts, and one area we’re digging into is chargebacks.Have you ever experienced a chargeback on a VRBO booking? If so, we’d love to hear: What happened? How often it’s occurred (once vs. recurring)? How painful or time-consuming was it to resolve? Thanks in advance for sharing! 🙏

Hi everyone! We’re working on a new Property Protection experience inside Hospitable - including:Damage Protection Insurance Damage Waivers Guest Verification Security Deposits A unified place to configure protection policies for your propertiesBefore we release anything, we want to make sure the flows are clear, intuitive, and aligned with how you protect your properties today.I’m running a handful of 30-minute usability testing calls, where you’ll walk through the prototype with me and give feedback on:Where property protection should live within Hospitable Whether the messaging & process is clearIf you’d like to join, you can book a session here:👉 Schedule a s

We’re making improvement to help you manage your listing settings right in Hospitable, with more to come soon! We also made updates to how you can customize your owner statements and metric dashboards. Calendar AvailabilityControls over calendar check-in and checkout rules 🗓Hospitable is now the source of truth for calendar check-in and checkout availability rules When discrepancies are detected between Hospitable and booking channels’ calendars, Hospitable automatically syncs to override the their data Default check-in and checkout values are now supported and can follow availability settings, bringing availability rules into alignment with prices, availability, and minimum night stays You can learn more about availability rules in this detailed help art

Great news: paying your owners just got way easier. You can now schedule payouts to your owners directly from Hospitable when you publish their monthly Owner Statements.📺 Watch the announcement from our Town Hall on November 12th👀 Explore Owner payouts in this interactive demoHere’s how it works:Connect your bank account to your business Invite your owners to connect their bank account in their Owner Portal When you publish a Statement, we’ll prompt you to schedule a payoutCheck out our help articles for more detailed guidance:

See what we achieved together and celebrate your own winsOur Year in Review Town Hall brought us together to celebrate twelve months of milestones, breakthroughs, bold experiments, and the people who made them possible. We reflected on our biggest wins, learned from our challenges, and shared standout stories that set the stage for an exciting year ahead. Cheers to 2025, and thank you so much for being along for the journey!We’ve briefly summarized the Year in Review below, but you can watch the full recording here. You can also check out all of our recent product updates in our

Are you seeing fewer bookings?Lowering your prices just to get reservations?Staring at an empty calendar and not sure why?Post the URL of your Airbnb (or VRBO) listing below — whichever has the most reviews.Each week, I’ll select 2–3 listings and record short video reviews breaking down:Photos, title, and description Amenities and positioning Review patterns Booking trends and guest-experience cues Pricing and competitionThese are quick, practical checkups to help you understand what’s working, what’s not, and where you can improve. Even if your listing isn’t selected, you can learn a lot from seeing how other hosts are evaluated.How it works:Every Thursday: drop your listing link in this thread Monday: I’ll randomly pick 2–3 listings and I’ll post recorded video reviews right here You’re welcome to ask follow-up questions an

We’ve recently given Hospitable Dynamic Pricing users the ability to customize their last minute pricing and added additional controls to customize far future pricing. Check out the video below for a walk-through of the new controls.We’ve always had a last minute pricing strategy for hosts, but previously we weren’t able to show you what we were doing and we didn’t let you personalize your strategy. Now you can edit both the dates and markdown amounts. For most hosts, this is a series of discounts starting as far out as 60 days and stair stepping into higher discounts as the lead time of potential bookings goes to zero. The goal of this strategy is generally to fill any remaining gaps in your calendar to reach your ideal occupancy.We previously released the ability to set custom markup/markdown amounts for far future pricing, and based on your feedback we’ve now given you the ability to control the dates as well. For most hosts, this i

You'll gain complete, in-depth insights with our newly updated and fully customizable Metrics! We've also made some exciting improvements to communications with owners and teammates. MetricsGet deeper insights with our new Metrics page 📊Explore your business's metrics with our provided customizable dashboards We've included dashboards for you to dive into, but you can also create your own and add your own widgets to any of them There are lots of different widgets to add, including ones for messaging, occupancy, financials, reviews, upsells, and owner statements Add, reorder, delete, and filter the widgets to customize your dashboards to your liking Host plan gets one predefined dashboard, while Pro and Mogul users get predefined dashboards plus custom dashboards and full widget library The legacy Metrics are still accessible under "Exports" in the new Metrics view

We’re excited to share a first look at the short-term rental conferences, mid-term rental gatherings, real estate investor events, and community meetups that Hospitable will be sponsoring or hosting throughout 2026.Alongside the major industry events, we’re also planning a series of in-person workshops (full day events) and community Host and Toasts (evening networking events).👉 You’ll find the current list in the table below. We’ll keep updating it as new events are confirmed throughout the year.Date Location Event March 5 Pocono Manor, PA 🇺🇸 Poconos Short Term Rental Conference 2026 March 11 or 12 Melbourne 🇦🇺

Hi Hospitable Community!If you haven’t already, don’t forget to update your profile with some details about yourself and a photo of you.You can also take a moment to introduce yourself to the rest of the community by commenting below. Feel free to follow this template if you’re not sure where to begin:🎤 Name 📍 Location 📅 Number of years hosting 🤝 What you do: Owner, self-manager, co-host, property manager, industry vendor, cleaner etc. 🏡 Number of properties managed 🎨 Interesting fact about youWe can’t wait to get to know you all better!