Welcome

Today, we’re launching Hospitable Protect-your new home for protecting your properties and your business.First up: Guest Damage Insurance, brought to you in partnership with Tint, to help cover guest-caused damage, with claims submitted and managed directly in Hospitable. So, what is Guest Damage Insurance?It’s host-paid protection for individual reservations. You choose the contents coverage limit and pay a fee for each protected stay.The program includes:$1,500–$25,000 in contents coverage, with a $0 contents deductible. Up to $1 million each for real property damage and liability. Up to $15,000 in bed-bug protection.The additional protections are included across every contents tier. Real property and liability each have a $2,500 deductible; bed-bug protection has a $100 deductible. Coverage is subject to the policy’s terms and exclusions.You choose where it applies. Select your properties and booking channels, with different contents limits for different parts of your portfolio. Eli

Hi Hospitable Community!If you haven’t already, don’t forget to update your profile with some details about yourself and a photo of you.You can also take a moment to introduce yourself to the rest of the community by commenting below. Feel free to follow this template if you’re not sure where to begin:🎤 Name 📍 Location 📅 Number of years hosting 🤝 What you do: Owner, self-manager, co-host, property manager, industry vendor, cleaner etc. 🏡 Number of properties managed 🎨 Interesting fact about youWe can’t wait to get to know you all better!

We’ve brought your property protection tools together in one place with Hospitable Protect, from security deposits to guest damage insurance! We’ve also made Booking.com payouts more accurate, given you more control over Direct review emails, and made the mobile app feel smoother than ever.Hospitable ProtectProtect is now in your navigation 🛡️If you are a primary user in the US, you will now see Protect in your navigation, where you can set up Guest Damage Insurance for your properties You can insure each stay against guest-caused damage, choosing contents coverage from $1,500 up to $25,000 with a $0 deductible You are also covered for real property damage and liability up to $1,000,000 each, plus bed bugs up to $15,000 Coverage applies automatically to eligible Airbnb, Booking.com, Vrbo, and Direct bookings for the properties and channels you choose You can submit and track claims right from the reservation in your Inbox Learn more about Guest Damage Insurance in this detailed help a

We’ve made some exciting improvements to help guests easily access your property straight from their Guest Portal! You’ll also see more control when managing your owner statements and calendar rulesets. Plus, you can now find Hospitable MCP in the ChatGPT app directory!Smart DevicesAutomatically add smart lock codes to check-in messages 💌When you connect a new smart lock account, your primary lock code is now automatically added to the right check-in message This makes it less likely to miss sending guests their access code or accidentally rely on a backup code If you have multiple custom check-in messages and we cannot tell which one to update, you will see a prompt with a direct link so you can add the code yourself quicklySmarter guest access in the Guest Portal 🔐Your guests can now view their smart lock code in the Guest Portal starting 24 hours before check-in During the stay, your guests can lock or unlock the door, request a code reset, and manage access for properties with mu

Hey Hospitable Hosts!We’re excited to share that many of our existing partners, whose tools and services you may already use through the Hospitable platform, are now part of the Hospitable Hosts Community!You’ll start seeing their team members join discussions, ready to answer questions, share helpful insights, and support you in navigating their products.Partner team members use a consistent username format (@Company_FirstName) and title, so you can easily tag the right person when you need their attention. Here’s who’s currently in the community:AccompereTony – Founder & CEO (@Accompere_Tony)AirDNARohit – CEO (​@AirDNA_Rohit) Luke – Director of Product Marketing (​@AirDNA_Luke)AlertifyMelissa – Marketing and Partnerships Manager (@Alertify_Melissa)AllStay.aiDaniel - Founder (​@AllStay_Daniel)alluraDirectTaivo – CTO  (@alluraDirect_Taivo)AquamindMichael – Founder  (​@Aquamind_Michael) BellhoptAlexander – Co-Founder (@Bellhopt_Alexander)Besty AISam – Co-Founder  (​@BestyAI_Sam)  Ed

Everything you need to understand about how Hospitable's VRBO integration works, what's included, and what to expect. We've officially passed VRBO's certification, and we're getting close to opening this up. Hosts in our pilot are already connected and running, and we're excited to start bringing more of you in.Before you connect, here's what you need to know. What you'll getPricing and availability management Cancellation policies Automated messaging and unified inbox for VRBO guests Create new VRBO listings from existing Airbnb listings Dynamic pricing tools (Price Labs) Multiple VRBO accounts under one dashboard Chargeback protection Tax remittance in selected jurisdictions One-click upsell purchases for guests (card is already on file, so buying early check-in, late checkout, or travel insurance is frictionless)Coming soon after launch: Listings content editing (photos, amenities, descriptions) and additional features. How payments will workWhen you connect VRBO through property ma

You can now use your credit card for Hospitable Tasks payments, from paying your cleaners to reimbursing inventory purchases, and earn card rewards along the way! We’re also helping you with the Airbnb bookings and added more functionality to the MCP. Hospitable TasksPay operations bills by credit card 💳You can now pay cleaning, maintenance, and other operations bills with a credit card, giving you a faster, easier alternative to ACH, plus you’ll earn points with your bank Your billing setup is simpler, so you can get started with operations payments more quicklyUpload inventory in bulk 🧻You can now bulk upload inventory from a CSV file, saving your team time and reducing manual entry errorsAirbnbOffer a discount to attract top rated guests 🎖You can now turn on Airbnb’s Top rated guests discount in Hospitable for eligible Airbnb listings When you enable it, qualifying guests automatically get 15% off, your listing can earn a special badge, and you may get better visibility in Airbnb

We’re exploring ways to help hosts further protect their properties and guests - whether through damage waivers, damage protection plans, or other coverage options.If you’ve got a few minutes, I’d love to hear your thoughts:Do you currently offer damage waivers to guests? If so, do you use a third-party tool or handle it yourself? What’s working well (or not) with your current setup? What would you like to see Hospitable do in this space? How would you want something like this to work for your guests and your business?If you’re open to chatting more in-depth, feel free to grab a time on my calendar:https://scheduler.zoom.us/tim-hasfgr/damage-waivers

If you recently signed up for Hospitable (since the beginning of March), this is mainly for you — though we’d also love to hear from existing users who’ve recently seen our new “Set up & grow” section.We’ve been improving our onboarding experience to help you get set up faster and start seeing value right away. That said, we know a lot of the real setup happens outside the checklist — and that’s often where things can feel unclear.A few quick questions:How did you find your onboarding experience overall? Was anything unclear, confusing, or frustrating in your first moments using Hospitable? Did you get stuck at any point? If so, where? What’s something you wish had been explained or guided earlier on? (Something you had to figure out yourself or dig through help docs for, but could have been much simpler if included in onboarding)If you’re an existing user:Have you checked out the new “Set up & grow” section? Did anything feel missing, confusing, or particularly helpful?Even sm

Managing your properties just got faster and smoother! 💜The New Calendar is now the default experience for all Hospitable hosts, bringing faster loading, smoother navigation, and a refreshed design to make your day-to-day work easier.After a successful beta period and plenty of performance improvements, we're excited to make it available to everyone.What's improved?We've rebuilt the Calendar to make managing your properties feel faster, easier, and more intuitive.Here's what you'll notice:Faster loading: The Calendar opens almost instantly, so you can get straight to managing your properties Smoother scrolling: Navigate across dates and properties without the slowdowns that could happen before, especially with larger portfolios More responsive updates: Changes to pricing, availability, and other Calendar details appear without slowing down the entire view Easier navigation: A redesigned header, improved month navigation, and a new filter bar help you find what you need A refreshed exp

We have rolled out a brand new version of the Calendar that is smoother, quicker, and easier to navigate, especially if you have a larger portfolio of properties! We’ve also given you more control over property access in the guest portal and more capabilities when using the MCP our our API.CalendarThe updated calendar is live 🗓 You now get the new calendar with faster loading and smoother scrolling across large portfolios Update prices, availability, minimum stays, and notes without the calendar slowing down or redrawing everything on screen You’ll see the calendar open almost instantly, with the dates you’re viewing loaded first and the rest filled in behind the scenes You can navigate months and properties more smoothly thanks to a rebuilt grid that stays responsive even on accounts with many listings You also get a refreshed design, including a new header, updated filters, cleaner task views, and a rebuilt mobile experienceGuest PortalMore control over smart lock access 🔐You can n

Hi all,We’ve rolled out several improvements to Guest Vetting over the past few weeks.The goal is simple: Faster verification for good guests No repeat ID checks for returning guests Clearer signals when something about a booking needs attention Here’s what changed. Returning guests don’t need to verify again on Direct PremiumIf a guest has already completed identity verification with you before, they won’t need to go through the same process again.When they book again: Their previous verification can be reused They can move through the booking flow faster This works across: Instant bookings Booking requests Custom quotes What this means for you Faster booking for trusted repeat guests Less friction during checkout A smoother experience for guests who already stayed with you  Fewer false alarms when names don’t match perfectlyIn life, guest names don’t always match their ID exactly. People use nicknames. They skip middle names. Sometimes there’s a small typo when booking.

We’ve made some great improvements to help you manage all the different channels you’re listed on! We also made it easier to manage your owner relations and gave you more capabilities when using our MCP and API!Booking.comBoost your new Booking.com listings with an automatic launch discount 🚀You can now turn on Booking.com’s New Property Deal to give guests 20% off your new listing and help you get your first bookings faster The discount applies to all rooms and rates and ends automatically after your first 3 bookings or after 90 days, whichever comes first You can manage it from your Discounts page with a Booking.com toggle If your listing is eligible (it’s been live on Booking.com  for less than 12 months and has no reservations yet) and the deal is not active yet you may also see a prompt to boost your new Booking.com listing You can learn more about Booking.com discounts and promotions in this detailed help articleNever miss Booking.com requests to book 🛎You’ll now get an email a

You can now access Rental Agreement information through our API, MCP, and Webhooks, giving you more ways to retrieve agreement details and check signing statuses.This has been a frequently requested improvement from our Community, and we're happy to make it available! What's new? 1. Access Rental Agreement detailsReservations now include Rental Agreement summaries with: Agreement name Agreement ID Signing status (signed or unsigned) These summaries are automatically available through personal access tokens and to API vendors. They don't include filled fields or agreement content.If you're using a personal access token, you can also retrieve more detailed information through a separate API endpoint, including: Filled fields Agreement content with filled information PDF download URL  2. Search for Rental AgreementsThe new /agreements endpoint lets you search for Rental Agreement summaries by reservation or signing status. 3. Rental Agreement updates through WebhooksReservation We

Guests can now access and control their smart locks directly from the Guest Portal. 🔐Here’s how it works:🏠 Before check-inGuests will see a Getting inside section letting them know their door code will become available 24 hours before check-in.🔑 24 hours before check-inThe door code becomes visible in the Guest Portal, so guests have it ready ahead of time. The code will only start working based on the access time you've configured for the reservation.📱 During the stayGuests can: View their door code at any time Request a backup code if needed Lock and unlock the door directly from the Guest Portal Access multiple locks when a property has more than one 🔒 Secure accessBefore revealing a door code or allowing remote lock/unlock, guests must verify their identity via SMS or email.👋 After check-outThe Getting inside section is automatically removed from the Guest Portal, so guests no longer have access to the lock controls or codes.This gives guests everything they need to get

Hello!We're excited to be the first global property management software to launch Optimize for Airbnb, a new pilot program from Airbnb designed to help drive more bookings from Airbnb guests in high demand dates. Optimize for Airbnb is currently only available to select hosts - you will have received an email today if you are eligible. How it worksReview Opportunities for your eligible properties in Hospitable. Activate some or all of your Opportunity dates (you can adjust them, too). During the booking window for your selected dates, your listing is bookable exclusively on Airbnb and Direct Hospitable automatically re-opens any unbooked dates to all channels at the end of the selected Opportunity's booking window.Airbnb is offering a 1% rebate to hosts on qualifying stays through September as part of the initial pilot. Based on your feedback and the success of this pilot, we will be reviewing future iterations of this program with Airbnb with the intention to bring you more demand and

Hey everyone! Leroy here from the Mogul engineering team!I’m looking for feedback on setting up your owners after upgrading to Mogul. That first setup is a lot of work, and I want to make it as smooth as possible.The problemUpgrading to Mogul means setting up a second product before you get any value from it. You add every owner, assign their properties, enter their management agreements and invite each one to the portal, all before the first statement goes out.That’s too much work up front, and I’m going to cut it down. Before we design anything, I want to know how you do it today.What I want to knowAnswer any or all of these. Rough numbers and the names of the tools you use help more than polished answers.How long does it take to fully onboard one owner? Count from the signed agreement to the owner being in the portal with a correct first statement. Minutes, hours or days: give your best guess. If you set up your whole portfolio at once, how long did that take? Where does owner infor

You can now automate more of your Owner Statement workflows through Hospitable’s Public API and MCP, giving you more flexibility to manage owner operations without manual steps.As of August 11, we’ve expanded what you can do with Owner Statements through both the Public API and MCP.You can now:Publish and unpublish Owner Statements, or mark them as paid or unpaid Create, view, update, and delete expense and reimbursement transactions Retrieve Owner Statement business details Check Owner Portal invitation and bank account connection statuses Subscribe to Owner Statement and transaction events with webhooksWe also recently added Owner Statement transaction line items, including expense and reimbursement details that match the Transactions table in Hospitable.Whether you’re building your own automation, connecting other tools, or using AI through MCP, you now have more ways to fit Owner Statements into the workflows that work best for your business.AvailabilityThese Owner Statements capab

Co-hosts, we spent a lot of time polishing your experience with our Vrbo Partner connection! Every change feels a bit scary first, but here is the reality of what you can do with Hospitable. You CAN connect your owner's Vrbo account. All you need to know is the email of their Vrbo account, and then share with them a link to complete the connection between Vrbo and Hospitable. Your owners will add their credit card for the payment of Vrbo commissions. Vrbo will invoice those commissions on the first week of the month after the guest checks out. Vrbo Payments can be processed through STRIPE or through HOSPITABLE. If through STRIPE, your owners will need to connect THEIR Stripe account to Hospitable. They will be bearing all responsibility for chargebacks, underwriting, compliance; and reservations cancellation will still incur their payment processing fee (ie: cancellations are a cost to THEM). If through HOSPITABLE, your owners will need to verify their bank accounts. Hospitable will

Hi to our Hospitable Community! Don’t start the long-weekend without a quick tax update! Here is a long, much due to you all, list of new taxes that Hospitable remits for tax purposes.Hospitable is now collecting and remitting the following taxes for Direct Premium users, VRBO Partner Connection users, and any Upsells purchased through Hospitable:Alaska Anchorage Municipality Room Tax Juneau Occupancy Tax Local Sales Tax California Los Ángeles City Transient Occupancy Tax Colorado Breckenridge Local Sales Tax Public Accommodations Tax Denver City Lodger’s Tax Lodger’s Tourism Improvement District Tax District of Columbia Sales Tax on Hotels Georgia Chattahoochee Hills Hotel/Motel Occupancy Tax Illinois Chicago City Hotel Accommodations Tax Vacation Rental Surcharge Nevada Clark County Combined Transient Occupancy Tax Henderson City Combined Transient Occupancy Tax Las Vegas Combined Transient Occupancy Tax North Carolina Watauga County Occupancy Tax Puer

We have lots of updates this week, helping you effortlessly manage your turnovers and improve your guest experience through the Inbox and Guest Portal! We also made improvements to your Owner Payouts, making it easier to see how the payment will be divided.Hospitable TasksTask assignments with backup teammates 🛗You can now assign backup teammates to ensure tasks are covered even if your primary teammate is unavailable or declines If your primary teammate declines, the task automatically goes to the first backup Your backup teammate will then receive a notification to accept or decline This process continues through the backup teammate list until someone accepts or all options are exhausted If no one accepts, you'll be notified that the task has been declined, keeping you updated every step of the wayAdd teammates while creating a task ➕You can now create and add a new teammate while creating or editing a task If you search for a teammate and do not find them, you can add them on the s

You can now invite your cleaners and teammates into Hospitable, track task progress, and pay them directly through the platform.For many hosts, coordinating cleaners and other teammates is one of the most time-consuming parts of running short-term rentals. This update brings task management and payments together in one place, so you no longer need to juggle spreadsheets, messaging threads, and off-platform payment tools.With the new Hospitable Tasks app, teammates can view their assigned jobs, update task progress, and receive payment through Hospitable once work is complete. The Tasks app is a simple web app, so teammates can open it directly from their invite link on any device, with no download required.What this means for youRunning a hosting business means coordinating people, not just calendars. This feature helps you:Keep team operations and payments in one place Reduce back-and-forth messages about job status Give cleaners and teammates a simple place to see and complete their