Industry Conversations

Hi there, @Wander_Tanya Trying to integrate with Wander and not having any luck. Can’t find info about pricing and support is not answering me. If Wander imports Hospitable pricing, how am supposed to do the mark up to account for the Wander 11% fees?

We are located in cayce South Carolina. Not your typical vacation destination, but we do stay pretty booked. We are looking to try and get away from Airbnb. the fees are too high and trying to go with a more direct booking approach. But we wanted to see if anyone else has had experience in a similar situation, whether it is possible or even worth it, to get the volume we would need.

I Host five properties in Long Beach, California, The Home of several events for the upcoming LA Olympics in July 2028. I currently have my calendar blocked until I can get an understanding of how the rates should be set for that period. Will dynamic pricing be taking this event into account and when?

Does any operate in these states: Arizona, Colorado, Florida, Hawaii, Idaho, Maine, Minnesota, Missouri, New Hampshire, New Mexico, Texas, Vermont, Washington or Puerto Rico? And if you do, are you part of your state’s association for vacation rental hosts and professionals? Hospitable has made it easy to connect & support STR advocacy work happening in your backyard!  When you enroll in the Right to Rent integration, you’ll be supporting your state association by contributing $2 per booking toward the organizations that are working every day to protect your property rights and preserve your right to rent.  And don’t forget to opt in to the Half Stays Local program, and select your state, during enrollment!  Don’t see your state listed? Connect with me, Julie, and let’s work together to change that!  julie@r2rcollaborative.org   

 My partner and I manage STRs ourselves and are exploring how AI can reduce the coordination work around cleaners, maintenance, vendors, turnovers, and guest-related issues.We’d like to speak with a few hands-on hosts, even if you manage just one property, to understand your current workflow and get candid feedback on what we’re building.We’ll provide a $50 gift card as a thank-you for your time after the 30-minute call.If you’re interested, please reply here and I’ll share a scheduling link.

We used Happy Guest and want to share our experience so other hosts can make an informed decision. During a financial audit of our account, we found charges that didn't match reservations or usage of the platform, or what we'd been agreed to: policy coverage that was added without our knowledge or approval, duplicate charges on the same reservation, and charges applied to guests who never even used the Happy Guest portal, despite being told directly that non-use of the portal meant no charge would apply (and instructions on how to avoid the charges). When we raised this, it took multiple escalations over about three weeks to get any real engagement. One rep's responses felt scripted and didn't address our questions to the point we thought we were being answered by AI. We were eventually told by phone that there is no signed written agreement, that pricing and policies are based on what was discussed in the original sales call rather than anything in writing. We were told they were goin

Is anyone using Happy Guest? My STRs are smaller, single family properties (both 2 bedrooms). I am considering using Happy Guest so I can list on VRBO and have accidental insurance coverage as well as a rental agreement. My concern is Happy Guest requires me to purchase a policy on all guest, including my Airbnb guests. I worry about getting pushback from Airbnb guests on the two options to either 1) purchase the coverage for $37 OR 2) put a $1000 hold on their cc. $37 is a lot to add on considering what my price point is and some may not have $1000 room on a credit card.  I have reviewed two properties that use Happy guest and looked through their guest reviews and BOTH properties had an unfavorable review due to having this pop up after making their reservation. Both properties clearly state this requirement prior to booking but as we all know most guests do not read all the info prior to booking.  For those using Happy Guest, what has been your experience? 

I built a couple of revenue-recovery automations for Hospitable — looking for hosts to try themI manage several STRs through Hospitable and kept noticing two pretty simple places where revenue was slipping through the cracks: Orphan nights — those annoying 1–2 night gaps between reservations that are difficult to sell normally. Expired Airbnb inquiries/offers — guests who showed real booking intent but never completed the reservation. So I built a plugin/workflow that uses the Hospitable connection to automate both.For gap nights, it finds the vacancy and determines whether it makes more sense to offer the departing guest an extra night or the arriving guest an early arrival. It only works one guest at a time and keeps track of who has already been contacted.For expired inquiries, it looks for genuine booking prospects whose offer expired and can send a targeted follow-up rather than just treating every old inquiry as a lead.I intentionally made it fairly conservative. It won't inven

I had an owner we manage for see a targeted add from Wander that makes them think we should list there.  What do you think?

I’m struggling using Buildium for Long Term Rentals and Hospitable for Short Term Rentals. And have to manually enter receivables for short term stays into Buildium for owner payouts. As many of the short term owners both own STRs and LTRs, and some properties will move in and out of both STRs and LTRs.  Curious what other managers are doing to successfully operate a business that has both STR and LTR! Thank you!

Does anyone have some sort of "direct booking" site that is not hosted by Hospitable and still handles tax remittance? I'm trying to find a direct booking option for my co-host clients that is similar to Direct Premium, but all my own properties are on Direct Basic. I don't want to give up the cash flow on my own properties but I don't want to start handling taxes for anyone but myself either! 

Hi everyone,I’m looking for some advice on how you handle theft prevention in your properties. From time to time, I notice that smaller items — especially towels and similar things — go missing. I know that having a proper security deposit is usually a game changer, but unfortunately deposits aren’t available yet for the Euro zone in Hospitable. Until deposits are supported, I’d like to put a temporary workaround in place.How do you deal with this in the meantime? ➤ Do you use item or inventory checklists for each stay?➤ Do you enforce any specific policy or send reminders to guests?➤ Any proven methods to minimize loss or prevent items from “disappearing”? I’d really appreciate hearing how you manage this and what has worked best for you. Thanks!

For multiple weeks now my Hospitable calendar has been BLOCKED starting in June 2026 although my Hospitable calendar setting has the booking window set to 24 months.  After reporting via the “smarty” AI bot, I finally got a response from a human and they told me they pushed a sync, to wait a bit and check.  I waited 48 hours - still had the issue and let the support rep know.  They escalated to engineering and closed my ticket!!  So not way to follow-up via “smarty”.   After escalating to a human again, I got a message the next day that they are “working on it” and said it had something to do with the new VRBO connection and the old VRBO connection.  I asked for the ticket to remain open until the issue was closed.  (seriously, what software support department just closes tickets when the issue is still open and impacting a subscriber’s business?).   So it’s been a week - got an update yesterday that they are “still working on it”.  I asked for an ETA and what level this defect was cla

Hi everyone! Does anyone know an easy way to send one-way SMS messages to guests using Zapier, Make, or another tool that integrates with Hospitable?I understand Hospitable has been working on a two-way SMS feature, but I'm done waiting for it. I really need this now.I'd like to automatically send messages such as booking confirmations, check-in instructions, access codes, or location details. Sometimes guests can't access their Booking.com or Airbnb messages, so SMS would be a useful backup.Any recommendations?Thanks!Luis

The checkout widget was working fine, but out of nowhere it stopped adding some of the taxes on direct bookins. My lastest bookings are being processed with not taxes. No one answers this urgent matter in the help section 

So I have a reservation coming in on Friday for a very popular luxury condominium (worth about $6 Million).  The guest messaged me today he made a mistake and needs to come in a day early.  This condo is booked back to back all month.  The guest returned saying he would give a bad review, if I didn’t give him a full refund.  I escalated this to Airbnb support.  There two solutions were 1) Full Refund (guest wins!) or 2) Let them stay and they will suppress the review.   ZERO mention of any repercussions  for the guests.  This is troubling on SO many levels.   Can you imagine if all Airbnb guests were empowered like this. Has anyone else experienced this.  I hate the felling of empowering guests to simply threaten hosts to get out of cancellation policies. 

my guest purchased a pet up Cell, but because she had added a pet in her booking, she was also charged by so now she’s been charged double how do I refund the app through Hospitable?

We are heading over to Orlando at the end of September for the Vacation Rental Xtravaganza Conference and we’d love to see you there! Join us and 300+ Florida STR professionals in one room for three days. The conversations, strategies, and connections you'll find there don't happen anywhere else. Use code HOSPITABLE20 for 20% off all ticket prices (also applicable for purchases of 2 or more tickets).

Hi all,wondering if anyone has experience with this: we'd like to offer airport transfer arrangements to guests as a paid add-on, collected via a payment link (not through Airbnb's Resolution Center) after the reservation is confirmed. Has anyone done something similar for transfers/taxis specifically, and if so, have you had any issues with Airbnb's Off-Platform Policy? Curious how others handle this in practice, given Resolution Center fees eat too much into a low-margin service like a taxi transfer. Would appreciate hearing real experiences, not just the official policy wording. BR,Azur

Hi Hospitable Support! I have a feature request/question.I have had the chance to use Guesty on my previous job. noticed that Guesty has an option when sending a message to a guest where the host can choose the communication channel—WhatsApp, email, SMS, or the OTA messaging system.Is this something Hospitable currently offers, or is there a way to choose the specific channel when sending a message? If not, would it be possible to consider adding this feature in the future?We manage guest communications across multiple channels, so having the ability to choose where a message is sent would be really helpful.Thank you!

Is there a way to set the minimum age of 21 for guest to rent a room ? 

Is anyone co-hosting for someone who already has (or had) their own Hospitable account? How do you handle it?Or, do you possibly have some sort of setup that involves multiple Hospitable accounts?I'd love to hear from folks with the more complicated setups.Right now the main thing I'm trying to solve is being able to have my own properties on Direct Basic while having co-hosted clients on Direct Premium. Which is currently not possible under a single account.

Hi everyone,I’m hoping to get some advice from hosts who have dealt with difficult disputes with Booking.com, especially around fraud and unpaid reservations.I’m currently in a situation where: a guest booked via Booking.com using a fraudulent account no payment was ever received the guest stayed one night and engaged in criminal activity (police involved) the property required professional remediation Booking.com was contacted during the stay but said they couldn’t intervene or cancel Despite everything that occurred, Booking.com issued a commission invoice for the reservation... After disputing the commission, Booking.com closed my account and is now threatening legal action over the charge.I’m curious if anyone has had any success reaching an actual human that understands the STR business at Booking.com? So far, out of all the OTA’s, Booking.com seems to be the worst one (by a very very large margin). 

How are the pop ups showing up on Airbnb to sell unbookable nights? I’ve seen this on other listings to add a day at a special rate. How can I get this to show up when there is an orphan night?

Quick update on JottoGo.Some of you gave us feedback on the beta over the last few months, and this is what came of it.For anyone new to it: JottoGo automatically writes and formats a personalised printed welcome letter for every booking. Your cleaner prints it at turnover, or it just prints itself on a schedule, and it's on the dining table when guests walk in. Guests actually read it; nobody skims paper with their name on it. Which also makes it the best spot in the house to mention your upsells like late checkout, mid-stay clean, or whatever else you offer.The main beta feedback was that pricing didn't make sense for seasonal or low-turnover properties. That was true, so we changed it.It's now $3 per booking, capped at $15 a month per property. That covers everything a booking generates: the guest letter, a version for the dog when one's booked (sounds ridiculous, but every dog owner who's stayed with us has left five stars), and a printed turnover checklist for your cleaner. Billin