Skip to main content

Industry Conversations

Ask your general hosting questions to the community, or share useful content you have found or strategies that are working for you.

  • 53 Topics
  • 178 Replies
53 Topics
Will.Fraser
Participating Frequently
Will.FraserParticipating Frequently
posted in Industry Conversations
EV Car Chargers - The good, the bad, and the details

We recently installed a Level 2 charger in one of our vacation rentals and have been toying around with different ideas. Who else has EV chargers at your properties? Do you assess an additional charge for usage?  How has your experience been with having EV chargers at your property?

1609
KeithClarke
Participating Frequently
KennyM
New Participant
KennyMNew Participant
asked in Industry Conversations
Cleaning schedule automation

I am looking for a robust scheduling app to use for mainly cleaning.  Turno does not seem to be very smart when it comes to scheduling so I am looking for an alternative. What I am looking for is something that can manage many properties and be smart enough to know if a cleaner is already scheduled on that day so that it doesn’t schedule them for 2 same day cleanings at a minimum.Basically I want to assign a “Main” cleaner and if that one is busy it goes down a list of cleaners till it finds one to do that job.  I want this to happen automatically and then alert the cleaner of the job with some way for them to look at a calendar to see their jobs and potentially decline it...then the system would assign the next cleaner on the list.Has anyone found something  like this?

60
KennyM
New Participant
Pam
New Participant
PamNew Participant
posted in Industry Conversations
Do you use SuiteOp or ChargeAutomation ?

Hey guys I am trying to choose from this 2 apps ! For the company that I work in TULUM MEXICO 🇲🇽 specifically for the deposit and contract any thoughts? I have a special DISCOUNT if anyone of you is planning to come ! Write  (HOST) https://tpgstay.com/en-us My name is Pam See you soon!   

31
Petra Podobnik
Hospitable Team Member
jay
New Participant
jayNew Participant
posted in Industry Conversations
Cleaners Can Only Work Certain Days

Unfortunately Hospitable doesnt let you allocate cleaners to particular days for check out cleans. So for example, I have a cleaner who is available for two days a week and another one that is available the other 5. I cant automatically send all cleaning jobs on the two days a week to one and the rest go to the other. But, I have been told that other platforms do this, like Turno. Then when I investigated Turno, it became obvious that they will try to encourage my cleaners to go onto their marketplace - potentially poaching my very hard to find cleaners!  So no, I wont be using Turno. I am now looking at Breezeway. Which costs $20 per month per property (first one free if you apply within hospitable).  Has anyone had experience with Breezeway?  Or is there anything else I should look at? Thanks!Jay

444
jay
New Participant
Petra Podobnik
Hospitable Team Member
Petra PodobnikHospitable Team Member
posted in Industry Conversations
AI tools

Which automations are saving you the most time right now in day-to-day hosting? 👀P.S. Have you seen that Hospitable is hosting an AI Power-Up Workshop this Wednesday? Check it out and register here: See you there! 💜

462
Scottm
Inspiring
Nancypaige
New Participant
NancypaigeNew Participant
posted in Industry Conversations
Need Your Thoughts! Best Camera Doorbell?

What is your go-to camera doorbell and why? If you could provide a link to your fave, muchly appreciated. 

303
Scottm
Inspiring
Alina Blanchard
New Participant
Alina BlanchardNew Participant
posted in Industry Conversations
Calendar Open

How far out do you keep your calendar open?  Pros and Cons please.  I currently am at 9 months and wondering if should open for one year or even 2 years.Thank you 

1148
Scottm
Inspiring
KeithClarke
Participating Frequently
KeithClarkeParticipating Frequently
posted in Industry Conversations
How much are your management fees?

What are your management fees and how often do you get paid or bill the owners for the folks that are managing properties for others?

483
Scottm
Inspiring
Mark Berardelli
New Participant
Mark BerardelliNew Participant
posted in Industry Conversations
One-Star Dilemma

I’m a Superhost with a new high-end retreat property with 4 units. A recent group threw a party, caused nearly $1,500 in damages (covered by Airbnb), and then left a one-star review. Airbnb refuses to remove it!Should I consider “rebooting” the listing? 

835
Scottm
Inspiring
Doug MacMaster
New Participant
Doug MacMasterNew Participant
asked in Industry Conversations
airbnb spam requests

Is it better to ignore the spam from Airbnb or use AI to reply? Requests to rent for a month and take convo off platform.  

151
Scottm
Inspiring
Teeracey
New Participant
TeeraceyNew Participant
asked in Industry Conversations
New Security Cameras on Existing Property

I’m co-hosting a new property that will be putting exterior cameras up soon. How can I let upcoming bookings know? I will go in and add cameras to the listing, but wondered how to tell guests.  Thanks!

283
Scottm
Inspiring
NickMo
New Participant
NickMoNew Participant
asked in Industry Conversations
How do you split revenue for upsells?

Hey! I’m curious how y’all handle compensation for upsells like early check-ins or late check-outs. Do you keep it the same split as regular booking income, or do you handle it separately since it’s a bit more work on the co-host/property manager’s side? Just wondering what others are doing, and especially how you explain it to owners.

222
ashley
Participating Frequently
claire
Participating Frequently
claireParticipating Frequently
posted in Industry Conversations
Rental management in France

Hello Community!We’re looking for advice regarding running a short term rental business in France including tax optimization. Does anyone have any direct experience or could recommend an advisor?thanks so muchClaire

60
claire
Participating Frequently
Alex 66
Participating Frequently
Alex 66Participating Frequently
posted in Industry Conversations
Property Management Companies: Do you take your management fee from the gross revenue coming in or excluding cleaning fee?

Hi there,I'm curious about how different property management companies calculate their management fees, specifically regarding cleaning fees.My question: Do you calculate your management fee based on:Total revenue (nightly rate + cleaning fee), OR Nightly rate only (excluding cleaning fee)?Do you collect the cleaning fee yourself to pay your cleaning staff or is cleaning outsourced?For context: I've noticed that Airbnb handles this differently depending on the setup:If the same host receives the cleaning fee, they calculate: cleaning fee + x% If you want to pay a host only a percentage, Airbnb gives you the option to calculate either "including" or "excluding" the cleaning feeWhat's your company's approach? Do you include or exclude cleaning fees when calculating your management percentage?

6387
michel
New Participant
arthur
New Participant
arthurNew Participant
asked in Industry Conversations
Do you need a real estate license to manage properties for other owners?

We are considering managing STR properties for other owners in the San Antonio, Texas area.So far we’ve only managed our own properties, so we want to make sure we’re not in over our head with expanding in terms of needing the proper licensing. I know licensing can depend on state and location, but I’m curious to hear other people’s recommendations and experience with setting things up in the best manner.

211
NickMo
New Participant
P-Ranchers
New Participant
P-RanchersNew Participant
posted in Industry Conversations
AirBnB doing well but zero bookings from VRBO

We’re getting 85-90% occupancy on AirBnB. But VRBO has absolutely ZERO bookings. Listings are as identical as can be, dnyamic pricing is synced. Is anyone else facing the same issue?

19920
Ryan Moyer
Participating Frequently
Silvysilv
New Participant
SilvysilvNew Participant
asked in Industry Conversations
Marketing to Past Guests

I would like to harvest all of the names, phone numbers and email addresses from all prior reservations to send special offers and marketing by text and email. Does anyone have any ideas to do that? Thank you very much. 

1978
Ryan Moyer
Participating Frequently
Larry
New Participant
LarryNew Participant
posted in Industry Conversations
Pet Friendly STR's ?

I have a small Covered Wagon STR that I am considering making pet friendly to help drive more traffic and so I don't have to keep denying booking request or inquires.   The area it is parked on is gravel.  We do not have a fence up at this time.  The interior floor is wood with some insulation below it.   I am considering putting in plank flooring to seal and protect the wood and insulation.   Maybe a small kennel area and doghouse with artificial grass outside close to the Wagon.Any direction on linens to use in a pet friendly space? Any cleaners that work really well to keep out pet odor? How do you add a pet fee only to the people with pets with price labs? What kind of pet fees should be charged? What limits do you put on the pets?  dogs only, dogs and cats only, no Bird or exotic animals? How much extra do you pay cleaners for a stay with pets? Any direction or stories you can share to help us make the final decision to help us decide to do this or not would be greatly appreciated

412
Larry
New Participant
CRyan
New Participant
CRyanNew Participant
asked in Industry Conversations
(Airbnb) Add Video Attachment Capabilities Using the API.

Although it is here:https://feedback.hospitable.com/p/support-video-attachments-in-messagesI just wanted to give it a friendly bump. Since video attachments are now available through Airbnb messaging, video attachments would be so helpful to have this functionality available in the hospitable inbox and the API, in addition to the existing image attachment. 

151
Miles Hobson
Hospitable Team Member
CRyan
New Participant
CRyanNew Participant
asked in Industry Conversations
(API) The ability to send messages from different authenticated users

At the moment, using the Hospitable API messages can only be sent from the listing owner. But in the inbox you can send from any authenticated user. It would be extremely helpful to send from different users, let's say the co-host for that day, to keep the continuity and prevent messaging from different people. Our guests mention it sometimes. 

182
CRyan
New Participant
james
New Participant
jamesNew Participant
asked in Industry Conversations
Guest “check out button”

I recently shared a request with Support to create some form of confirmation where a guest can alert host to the fact that they have checked out and left the property. Recently, we had a morning check out and new guest coming in that same afternoon. The classic scramble to clean the house in just four hours. Come to find out, the morning guest had an early flight and checked out very early, it would have been great to know this, and the fact that we had a few additional hours to prepare the house for the next guest. Does anybody have a solution for this, aside from asking the guest to send a message when they leave the property? So much of the booking process and stay is logged, it would be nice if there was a more formal way to log the fact that guest is checked out, and host has been alerted.

532
memorymakerhouse
Participating Frequently
Disney Chris
New Participant
Disney ChrisNew Participant
asked in Industry Conversations
suspended Airbnb

I fired my property manager and found out that her listing of my property was suspended by Airbnb. I found out after listing the property myself after the change and received a message from Airbnb informing me they were taking down my listing saying I was circumventing their suspension. I contacted Airbnb for an appeal letting them know that I didn’t know the listing was suspended because she never told me. The customer service team didn’t really understand and would not escalate to a manager. Any help or guidance would be greatly appreciated.

442
Scottm
Inspiring
hal
New Participant
halNew Participant
asked in Industry Conversations
Hi I want to move my hosting business from personal name to an LLC. I would appreciate any suggestion,.

Hi, I have 3 properties that I own, in Galveston, TX and are on Airbnb and VRBO. They are in my personal name. I want to move these into a LLC that I recently formed and move my business to LLC. Any suggestion how do I do this on Airbnb & VRBO Platform ? Should I create new listings there & block any new bookings ? Appreciate any suggestions from someone who has done this before. 

372
Scottm
Inspiring
Host
New Participant
HostNew Participant
asked in Industry Conversations
Direct Booking Site Setup – Mid-Term Rental Settings vs Airbnb Sync

I’m looking to set up my direct booking site exclusively for mid-term rentals (30-day minimum stays), while keeping my Airbnb calendar settings at a 3-night minimum.The last time I tried to configure this, the 30-day minimum setting on the direct site also applied to my Airbnb listings through calendar sync. Can you confirm if there’s a way to separate these settings so that:    •    The direct booking site enforces a 30-day minimum stay, and    •    My Airbnb calendar remains at a 3-night minimum?I’d like to use the direct site for corporate housing and longer stays while continuing to host short stays on Airbnb.Thanks in advance for your guidance on how to make this work.

584
Host
New Participant
jesselavender
New Participant
jesselavenderNew Participant
asked in Industry Conversations
Travel Agents

I had a conversation with a travel agent today (friend of a friend). They asked for me to send my info to them in case they had anyone. This led me to begin thinking about outreach to other agents to see if my property would interest them for future guests. Does anyone have experience with this? How do you handle this? Discounts, referral codes, etc.

190
jesselavender
New Participant

Badge winners

  • Legacy Plan
    Warrenhas earned the badge Legacy Plan
  • Professional Plan
    yhamllchas earned the badge Professional Plan
  • Professional Plan
    LoganNhas earned the badge Professional Plan
  • Professional Plan
    Intagoathas earned the badge Professional Plan
  • Professional Plan
    Kimberleyannhas earned the badge Professional Plan
Show all badges
Terms & ConditionsCookie settings