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The guest portal is getting a glow-up that helps you collect guests' correct contact information. There are also improvements to help transition to Airbnb's new host-only fee structure and to our ID verification solution. Guest PortalGuests fill in a check-in form task 📋The task asks for basic contact information, including name, email, and phone number It also contains two checkboxes asking guests if their information can be used for stay-related information and/or marketing purposes This will ensure the guest information collected is correct and avoid issues with other guest portal interactions It will appear as the first task for guests to complete and is available for Direct and non-Direct bookings as long as there is another check-in task pending, like a rental agreement You can learn more about the check-in form in this detailed help articleAirbnbHost-only fee transition tool 🧮To help all users prepare for the increase in Airbnb's host-only fee, we have created a tool that calc
What is going on with Airbnb change in fees?Starting October 27th, Airbnb is transitioning all PMS-connected hosts from the split fee to their 15.5% Host Only Fee. If you don't adjust your rates to compensate, you're effectively taking a 14-18.4% pay cut on every booking (depending on your current markup rates). But don't worry – we're here to make this transition smooth and simple. You can switch over in Airbnb today if you'd like, but if you prefer to stay on the split fee until the last possible moment, we'll handle the timing for you automatically. How are we helping?Two weeks ago we released the first version of our Airbnb Host Only Fee Transition Tool. The feedback from the community was invaluable, and we heard three main things:Markups should apply to all fees, not just base rates Hosts need full visibility into how markup changes affect your prices The math needed to be more precise Here's what we've built for you: Our engineers have rebuilt the calculations from the ground up
Hi Hospitable Hosts!Got questions on the new Airbnb 15.5% Host-Only Fee, and how we're helping you maintain your payouts?Join us for a live Q&A session, where we'll walk you through the changes we have made and leave plenty of time for your questions.When? Monday, Oct 27 at 10am PT | 1pm ET | 6pm CETWhere? Add it to your calendar and join us on Zoom. -- More about the tool:Help article: https://help.hospitable.com/en/articles/4703232-airbnb-service-fees-split-fee-vs-host-only-fee
We’re excited to welcome @SteveBarsh, Hospitable Host, investor, and industry expert, for our next Insider session.Steve has built a thriving luxury rental brand in Park City, Utah, and is now close to reaching $1 million in direct bookings. He’ll be available to answer your questions on strategies behind building trust with guests, delivering five-star experiences, and growing a direct channel that rivals the big platforms.💬 Ask Steve anything about direct bookings, brand building, and guest experience.Drop your questions in the comments! You have until Oct 30 at 9am PT / 12pm ET / 5pm CET. Steve will be replying a little later that day.About SteveSteve Barsh is the founder of Parker Chase Properties, a boutique collection of ultra-luxury, ski-in/ski-out vacation homes in Park City, Utah. For over 20 years, Steve has personally designed, owned, and managed each residence to deliver a private hospitality experience that rivals world-class brands like the Four Seasons, Ritz-Carlton, a
We’re excited to host @Grace Gudenkauf, real estate investor, educator, and co-founder of Women Invest in Real Estate (WIIRE), for our next Insider session.Grace quit her engineering job in 2021 to go all-in on real estate and now owns and self-manages more than 25 units across eastern Iowa. As co-founder of WIIRE and author of The Self-Managing Landlord (BiggerPockets), she’s passionate about helping women gain financial freedom and confidence through real estate investing.💬 Ask Grace anything about investing, building wealth, and growing confidence as a self-managing host.Drop your questions in the comments anytime before the session. Or join us live on November 13 at 12pm ET, when Grace will be here answering directly in this thread.About WIIRE®Women Invest in Real Estate (WIIRE®) helps women become W2-optional through real estate investing so they can create a lifestyle by design. The WIIRE Community is an online membership with hundreds of women across the U.S. who are actively
Hey everyone! 👋We’re working on a new addition to Upsells: Upsell Requests! We’d love to hear how you’d use this feature—and what challenges you face when certain upsells need manual approval.Right now, any upsell purchased through the Guest Portal, like Early Check-In/Late Checkout or Pool Heating, is charged in full immediately.But what if you need more control to confirm availability before charging the guest? That’s where Upsell Requests come in! 🎉Guests will still be able to browse and check out upsells as usual, but certain products can be configured as “requiring approval”. Those will remain pending approval before payment is (fully) captured. As the host, you’ll be able to approve or deny the request, and we’ll handle the rest—seamlessly—for both sides.This is perfect for offerings like boat rentals, private chefs, or anything that depends on availability.We’re already laying out the roadmap, but we want your input to shape the experience:What kinds of upsells would you want
Great news! In addition to a list of awesome new features and improvements, we’ve added the ability to easily switch to annual billing on the Host, Professional and Mogul plans.So here’s the deal, if you know you are going to be on Hospitable a year from now, why not switch to annual and save 12% off your Hospitable expense?Here’s how it works: you pay up front for the number of listings you expect to have for 12 months, and that upfront payment gets you 12% off.If you add more listings, we’ll bill you for any overages at the regular rate.Drop some properties? We’ll automatically add account credits at the regular rate, so you save on your next invoice.Head to Settings and Your Plan page in Hospitable to see how much you could save.Save 12% with annual >Note for Legacy plan customers: an annual deal on Legacy is way too complicated due to the structure of the pricing e.g. the 1st property costs a different amount to the 10th, 30th etc.
We’re exploring ways to help hosts further protect their properties and guests - whether through damage waivers, damage protection plans, or other coverage options.If you’ve got a few minutes, I’d love to hear your thoughts:Do you currently offer damage waivers to guests? If so, do you use a third-party tool or handle it yourself? What’s working well (or not) with your current setup? What would you like to see Hospitable do in this space? How would you want something like this to work for your guests and your business?If you’re open to chatting more in-depth, feel free to grab a time on my calendar:https://scheduler.zoom.us/tim-hasfgr/damage-waivers
Hi all,We’re working on some improvements to the Guest Portal, If you’ve got a few minutes, I’d love to hear:How does the Guest Portal fit into your process? (e.g., when do you send it, what's the main use it has for you?) Are guests actually using it? Have you seen it help or cause confusion? If you use rental agreements, security deposits, ID verification, or upsells - have guests been accessing the guest portal and completing the tasks promptly? Any frustrations or pain points? What would you love to see added or improved?Feel free to grab a time that works for you on my calendar: https://scheduler.zoom.us/tim-hasfgr/guest-portal
📣 We’re looking for feedback from property managers who use our Owner Statements / Invoices.In our last Town Hall, @Marina Coimbra announced that our Markups will soon apply to all fees. Previously, Markups only applied to the nightly rate. Since this aligns with how platforms charge their service fees, markups will now be able to mitigate service fees across all platforms. We’ve heard a lot of great feedback from our Property Manager customers that this could have some unintended consequences on Owner Statements / Invoices, so we’re considering the following changes and want your input: On Owner Statements and Invoices, we’ll report all fees by their base rates and service fees.For example:You set a cleaning fee of $100 and have a markup rate of 18.3%, so Hospitable marks up the cleaning fee to $118. Cleaning fee = $100 Cleaning fee service fee = $18 On Owner Statements/Invoices, Hospitable will display only the base rate of the fee to the Owner, and the service fee from that fee
This month marks the first time I’ve used the owner statement feature in conjunction with co-host payouts. Overall, the tracking looks good—however, the “Owner Income” field is not displaying correctly.This figure is obviously one of the most important metrics for my owners, but unfortunately, customer support hasn’t been able to provide a solution.For context: The Airbnb payout is remitted directly to us (the co-host). The VRBO payout is sent directly to the owner. Owner payouts are being held by the owner, yet the system does not reflect this under “Owner Income.” Is anyone else experiencing this issue, or found a workaround? Any insight would be greatly appreciated. Thank you!
In the early days of me rolling Security Deposits out to our Airbnb operation it has been an interesting ordeal, filled with a lot of explaining and arguing. This makes me want to hear from others in the community about these thingsHow has the guest reception to you rolling out Security Deposits on OTAs like Airbnb been? How do you preface the deposit and how it works? Practically speaking, if we are paying a 2% handling fee for the deposit then how does THAT allow us to comply with the general idea of trust accounting? Do we need to disclosure that the GUEST is responsible for these fees? Do we need to be responsible for these fees as a business operating expense? I look forward to hearing how others in the community are handling this prudent evolution of the industry.
I live in Toronto, Canada. In the Province of Ontario (our state equivalent), there is a governing body called the Travel Industry Council that requires anyone who is an accommodations booker (has their own website advertising and enabling travel booking) to register with them. Their goal is to ensure the travel booking public is not scammed by bad actors/operators (not a bad goal). The challenge for us is that their registration process is costly and onerous.Just to start, its a $3000 non-refundable payment simply to review the application. Then, a $10,000 surety will be held by them for up to 2 years to ensure good operations Trust accounting must be set up and the Travel Council must be set up for visibility on the accounts Other assorted requirements https://tico.ca/travel-professionals/registration-information/overview-requirements.htmlSince there are not as many robust channels for advertising direct bookings in Canada anyway, in concert with the rules above, this makes Direct
I am looking for a robust scheduling app to use for mainly cleaning. Turno does not seem to be very smart when it comes to scheduling so I am looking for an alternative. What I am looking for is something that can manage many properties and be smart enough to know if a cleaner is already scheduled on that day so that it doesn’t schedule them for 2 same day cleanings at a minimum.Basically I want to assign a “Main” cleaner and if that one is busy it goes down a list of cleaners till it finds one to do that job. I want this to happen automatically and then alert the cleaner of the job with some way for them to look at a calendar to see their jobs and potentially decline it...then the system would assign the next cleaner on the list.Has anyone found something like this?
I’m co-hosting a new property that will be putting exterior cameras up soon. How can I let upcoming bookings know? I will go in and add cameras to the listing, but wondered how to tell guests. Thanks!
We are considering managing STR properties for other owners in the San Antonio, Texas area.So far we’ve only managed our own properties, so we want to make sure we’re not in over our head with expanding in terms of needing the proper licensing. I know licensing can depend on state and location, but I’m curious to hear other people’s recommendations and experience with setting things up in the best manner.
I had a conversation with a travel agent today (friend of a friend). They asked for me to send my info to them in case they had anyone. This led me to begin thinking about outreach to other agents to see if my property would interest them for future guests. Does anyone have experience with this? How do you handle this? Discounts, referral codes, etc.
How do you find your property on agoda? When I try to search by the city, it doesn’t even show the city listed? If I search a nearby city, I see properties around my area but mine doesn’t show up.
How do I get the AI to stop referring to the property as a condominium? Every time it makes a reply for a public response to a review for Airbnb it refers to the property as a condominium. I would prefer it use the property name or bungalow. I have made several notes in the knowledge hub but maybe I have done it wrong because it never changes. I am also unable to edit it myself and have it publish with my corrections.
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