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Hey Hospitable Hosts!We’ve heard your feedback that metrics and reporting can be frustrating, unclear, or just not giving you what you need. There is a project scoped for Q3 to give metrics a makeover, and we want to understand more so we can improve.What metrics do you check regularly? What feels missing, confusing, or unhelpful?Drop your thoughts below. Screenshots, sketches, wishlists...everything helps.
Hey everyone! 👋We’re working on a new addition to Upsells: Upsell Requests! We’d love to hear how you’d use this feature—and what challenges you face when certain upsells need manual approval.Right now, any upsell purchased through the Guest Portal, like Early Check-In/Late Checkout or Pool Heating, is charged in full immediately.But what if you need more control to confirm availability before charging the guest? That’s where Upsell Requests come in! 🎉Guests will still be able to browse and check out upsells as usual, but certain products can be configured as “requiring approval”. Those will remain pending approval before payment is (fully) captured. As the host, you’ll be able to approve or deny the request, and we’ll handle the rest—seamlessly—for both sides.This is perfect for offerings like boat rentals, private chefs, or anything that depends on availability.We’re already laying out the roadmap, but we want your input to shape the experience:What kinds of upsells would you want
We've made some time-saving improvements for you and your guests. Also, check out the new way to delight your repeat guests automatically without lifting a finger! InboxCustom codes for returning guests 🥰Create and add the new custom code condition to detect returning guests and personalize messages for them automatically It works like other yes/no conditions (such as instant booking), targeting only guests who have previously stayed with you Delight repeat guests by personalizing messaging to make them feel appreciated and recognized This saves you time by automating the recognition of loyal guests without any manual effortRental AgreementsEasier for guests to fill fields and sign agreement 🖋We've implemented user-friendly improvements to streamline the rental agreement signing process in the Guest Portal Guests will save time by clicking Enter to save signatures, autoselecting the first signature font, and autofocusing on fillable fields The agreement page is updated with
Hi everyone!We're excited to share that Fillable Fields in Rental Agreements is now live in Beta for hosts across all plans (including legacy)!We've rolled this out to easily capture key guest details when they sign your agreement. It's especially helpful if your HOA or local regulations require specific information from the guest.Now you can collect that info directly through Hospitable, without needing additional tools like Docusign.⸻📝 What's new?✅ Add fillable fields to any rental agreement✅ Info is captured when the guest signs✅ Auto-inserted into your final agreement PDF✅ No extra cost, included in all plans⸻🔧 How to use it:Enable the experimental features toggle in Settings > Preferences Go to Guest Experience > Rental Agreements When editing your agreement, click "Add personalization" and select fillable field Choose from a list of built-in fields, including: • Guest name, email, phone, date of birth, age • Address and billing address • Passport/Document ID • Reason for
If you’ve been using our software and Community for a while, you probably don’t need a walkthrough of how to log in or where to find the “Introduce Yourself” thread. This article is for you: the experienced Hospitable host.Here’s how you can get the most out of this space and give back in ways that will help those just getting started. 1. Jump into open questionsYou’ve been through the trial and error; now share what worked. Even a one-line answer could unlock progress for another host. You’ll find Hospitable-related discussions, industry chats, and a handy filter for “Unanswered” posts where your input could make a difference.→ Hospitable Conversations→ Industry Conversations→ Unanswered questions 2. Give feedback to the Hospitable teamWe regularly share feature updates, early concepts, and behind-the-scenes changes right here in the community. Your feedback helps us refine ideas before they ship, and your use cases influence what we build next.→ Product Updates→ Feedback 3. Become a
Hi there! 💜Whether you’re just getting started with short-term rentals or deep into researching the right tools, we’re welcoming you to explore our Hospitable Hosts Community.At Hospitable, we believe great hosting should feel simple, scalable, and human. That’s why we built a platform that takes care of the busywork, and a community that connects you with others who’ve been there before.You don’t have to be a Hospitable customer (yet!) to benefit from the Hospitable Hosts Community. In fact, it’s a great way to get a feel for what we’re all about. Here’s what you can do right now:1. Browse open conversationsSome parts of the community are public, meaning you can:Search for answers to common hosting questions See how experienced hosts handle their hosting business Explore threads on tools, automations, guest communication, and more2. Discover how we think, build, and supportOur team and experienced hosts regularly jump into conversations. You’ll find:Responses from Hospitable hosts Di
Hi all. We have the need to generate a guest pass for guests staying at one of our properties. We send the pass to the guest as a PNG or JPG file. They then show the Guest Pass to the restaurant staff and others, allowing them to enjoy their complimentary breakfast buffet (it’s amazing!) and access other benefits at this luxury location.Today, I have the Guest Pass template in Google Slides and manually copy and paste information from Hospitable about the booking over to the template. I need to move over:Guest NameCheck-in DateCheck-out DateNumber in PartyI would LOVE to do this programmatically! Manual copy and pasting is time-consuming and error-prone. I want the pass to “look nice,” so not just plain text.So, the question is: Does anyone know of a way to do this programmatically from Hospitable? I was trying to see how a simple integration, e.g., sending data as variables in a URL, could achieve something like this with Google Slides, Canva, etc.The desired outcome is a guest pass w
Property managers, this one’s for you!We just announced the release of our brand new Owner’s Portal. It’s all about giving your clients a clear, confident view of what’s happening—and making you look like the pro you are. You can watch the full announcement from our Town Hall here.Today, the Owner’s Portal is live, allowing your owner to...View a consolidated dashboard with KPIs and a Revenue Breakdown of all their properties. Access all their published statements and invoices. Get a sense of how the future is looking. Want to see what your owners will see?👀 If you’re on the Mogul plan, you can preview the portal and invite owners today. 🚀 If you’re on the Legacy, Host or Pro plan, and just want a peek, you can explore Owner’s Portals here.Get ahead of the questions before they’re asked—and deliver an experience that leaves your Owners thinking… I’m so glad I hired this property manager.In Q3, we have plans to include a Calendar in the portal, so your owner can view reservations and
Unfortunately Hospitable doesnt let you allocate cleaners to particular days for check out cleans. So for example, I have a cleaner who is available for two days a week and another one that is available the other 5. I cant automatically send all cleaning jobs on the two days a week to one and the rest go to the other. But, I have been told that other platforms do this, like Turno. Then when I investigated Turno, it became obvious that they will try to encourage my cleaners to go onto their marketplace - potentially poaching my very hard to find cleaners! So no, I wont be using Turno. I am now looking at Breezeway. Which costs $20 per month per property (first one free if you apply within hospitable). Has anyone had experience with Breezeway? Or is there anything else I should look at? Thanks!Jay
Deliver the best guest experience possible!Plus, updates to security deposits and owner portals! Our upgraded guest portal now automatically handles upsells, security deposits, and rental agreements. With smarter logic, sleek design, and built-in automations, guests are guided through a seamless check-out experience that drives more conversions, ensures compliance, and protects your property’s assets and payouts. We’ve summarized this week’s Town Hall below, but you can watch the full recording here if you missed it. You can also check out our recent product updates in our community changelog, and we are asking again for your feedback on how we can improve the community experience in this quick user survey.Lastly, be sure to attend our upcoming events, including our Guest Portal Workshop on July 16, our next Town Hall on July 23, and our Orlando In-person Workshop on September 15. If you’re curious about our new plans and want to explore the guest portals or other features, book a call
How do you find your property on agoda? When I try to search by the city, it doesn’t even show the city listed? If I search a nearby city, I see properties around my area but mine doesn’t show up.
How do I get the AI to stop referring to the property as a condominium? Every time it makes a reply for a public response to a review for Airbnb it refers to the property as a condominium. I would prefer it use the property name or bungalow. I have made several notes in the knowledge hub but maybe I have done it wrong because it never changes. I am also unable to edit it myself and have it publish with my corrections.
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