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We’ve been working behind the scenes on big updates to make running your short-term rental business smoother than ever. At tomorrow’s Town Hall, we’ll cover:✨ A smarter way to manage operations (no more fragmented tools and missing task reminders)🛠️ What’s next for our Marketplace, from service providers to smarter controlsHave any questions to ask the team? Comment and let us know.This is your chance to see what’s new, what’s coming, and how these changes will give you time back while making STRs easier to operate.📅 When: Tuesday, September 3 @ 9am PT / 12pm ET / 6pm CET🎥 Where: Zoom👉 Add it to your calendar: https://calendarlink.com/event/Nig9I
Howdy Florida hosts!Myself, @Brian Seelos @Brandon Huetteman are hosting a live, in-person, all-day workshop to get your hospitable accounts tuned up and using all the basic + new features that have been released.All three of us are property managers and were Hospitable customers before joining full time.@Brandon Huetteman is also a CPA and will be going over the recent Bonus Depreciation updates in the U.S. Tax code as well and how to maximize.When you register, we ask to list your priority topics so we can slant the agenda that way + we will have plenty of freestyle time to help with any of your individual needs. Click here to register$249 ; Use code ‘HSPTB’ for $50 off (breakfast, lunch, snacks, lot’s of coffee included). This is only available in-person. Bring yourself or send your manager. This event it the day prior to the Xtravaganza Florida STR conference so if you are traveling in , consider attending this as well.
We’ve heard from hosts in our Community Survey that the biggest reason they aren’t using the new Community is simple—they forget it exists: 30% had never heard of the new Community Among those who joined, 1 in 3 said it slips their mind To increase its visibility and make it part of your hosting routine, we’ve now brought the Community directly into my.hospitable.com dashboard. What’s new: Community posts in your dashboard: you’ll now see up to 3 recent popular posts in your Hospitable app dashboard (usually 1 of them will be curated by the Hospitable team) Quick access: click a post and it opens in a new tab on the Community Control at your fingertips: you can hide the posts if you wish (currently for 24 hours; we’re collecting feedback on this) By making the Community part of your day, not just another tab you need to remember, you can: Get answers from fellow hosts or the Hospitable team Help other hosts with your hosting knowledge and experience Discover useful tips with
Hi there, Aron here from the Direct engineering team 👋We recently made some improvements to our Direct tracking capabilities.What's new:We've enhanced our Google Analytics integration to give you much better visibility into your booking performance. Previously, you could see website visits, but we couldn't track what happened once guests started interacting with your booking widget.Now you can see the complete picture:When guests view your property details When they select dates and see pricing When they start the booking process When they reach the payment stage When they complete their booking (with exact revenue amounts)What this means for you:Better ROI tracking - See which marketing campaigns actually drive bookings, not just website visits Funnel optimization - Identify exactly where potential guests drop off in your booking flow Revenue insights - Track booking values and conversion rates in Google Analytics Accurate attribution - Bookings are properly credited to your Google A
Creating Owner Stays directly from the Calendar is now available for Mogul users! Here’s a quick breakdown:💸 Zero-revenue reservations - no commission applied.Only an optional cleaning fee (if you schedule cleaning). Cleaning fee can be handled in two ways: Deducted from the owner’s next payout (Mogul + Owner Statements) Collected outside the platform 🏡 Create Owner Stay reservations right inside Hospitable.Owner data, from Owner Management section, auto-fills guest details, but can be overridden if someone else is staying.✅ Optional simple confirmation emailNo automated messaging rules. Sent only if you’d like to confirm the stay with the owner.🔑 Smart lock codes disabled (no creation or comms) when the owner already has property access.🧹 Flexible cleaning - choose to schedule cleaning or let the owner handle it.⛔ Block options for easier management:Block the night before check-in (avoid back-to-back stays). Block the day of checkout (avoid same-day turnovers).What’s next👀 This
G'day legends! 🇦🇺We're absolutely stoked to be sponsoring the ASTRA ‘Here to stay’ conference on the Goldy again this year. This is the biggest short-term rental get-together down-under, and it's happening at the gorgeous RACV Royal Pines Resort. Two days of brilliant speakers, top-notch networking, and plenty of good times with fellow hosts and property managers.Myself and the Hospitable team will be there, so we’re looking forward to meeting you all in person, having a yarn about what's happening in the industry, and maybe sharing a beer or two! 🏖️☀️Enjoy 10% off your ticket with code: HOSPITABLEGrab your tickets here: https://heretostayconference.com/
Hi everyone 👋I’m reaching out because I’d love to hear what others are doing to boost bookings right now.I’m currently listed on both Airbnb and Vrbo, I had professional photos taken, the property has a ton of amenities (pool, dock, game room, outdoor kitchen, etc.), and I regularly check comps to make sure I’m not overpriced.Even with all that, my bookings are still pretty slim. I recently started an Instagram account too, just trying to get my property seen more and hopefully drive a little extra visibility, but I know that’s a long game.I’d really appreciate any advice, strategies, or creative things you’ve tried that helped get your calendar filled.Here’s my listing if you want to take a peek:👉 https://www.airbnb.com/rooms/1429757805918594729?guests=1&adults=1&s=67&unique_share_id=d571eee7-77e9-499b-bc2c-0f4e9281bf7eThanks so much in advance for sharing your wisdom—I know many of you have been where I am now.
Hi Hospitable Community!If you haven’t already, don’t forget to update your profile with some details about yourself and a photo of you.You can also take a moment to introduce yourself to the rest of the community by commenting below. Feel free to follow this template if you’re not sure where to begin:🎤 Name 📍 Location 📅 Number of years hosting 🤝 What you do: Owner, self-manager, co-host, property manager, industry vendor, cleaner etc. 🏡 Number of properties managed 🎨 Interesting fact about youWe can’t wait to get to know you all better!
We're preparing for an exciting update in the coming week, but in the meantime, we managed to release another great owner's feature! Operations has also gotten a glow-up to prepare for some upcoming features. Owner StaysCreate reservations specifically for owners 📆Mogul users can now add an owner stay to their calendars, just like a manual or Direct booking The owner's information will be filled in the guest details Choose to generate and send a simple confirmation email to the owners Choose to disable the generation of smart lock codes if the owner has access Create the booking with no commission applied and decide whether to schedule a cleaning or allow the owner to clean the property Decide to block the night before check-in and the day of checkout to avoid any overlapping You can learn more about owner stays in this detailed help articleOperationsRedesign of the task rules page 📋All task rule types, including cleaning, check-in, checkout, and maintenance, will have this new edit
Unfortunately Hospitable doesnt let you allocate cleaners to particular days for check out cleans. So for example, I have a cleaner who is available for two days a week and another one that is available the other 5. I cant automatically send all cleaning jobs on the two days a week to one and the rest go to the other. But, I have been told that other platforms do this, like Turno. Then when I investigated Turno, it became obvious that they will try to encourage my cleaners to go onto their marketplace - potentially poaching my very hard to find cleaners! So no, I wont be using Turno. I am now looking at Breezeway. Which costs $20 per month per property (first one free if you apply within hospitable). Has anyone had experience with Breezeway? Or is there anything else I should look at? Thanks!Jay
I am looking for a robust scheduling app to use for mainly cleaning. Turno does not seem to be very smart when it comes to scheduling so I am looking for an alternative. What I am looking for is something that can manage many properties and be smart enough to know if a cleaner is already scheduled on that day so that it doesn’t schedule them for 2 same day cleanings at a minimum.Basically I want to assign a “Main” cleaner and if that one is busy it goes down a list of cleaners till it finds one to do that job. I want this to happen automatically and then alert the cleaner of the job with some way for them to look at a calendar to see their jobs and potentially decline it...then the system would assign the next cleaner on the list.Has anyone found something like this?
Hi all, I’ve recently purchased the lease of an existing listing, which is directly across the street from my current listing in Houston, which has performed really well over the past year. The model, layout and amenities for the two listings are very similar, and they both performed similarly last year from a revenue and occupancy perspective. Does anyone have a similar scenario? If so, what efforts have you undertaken to ‘Co-Market’ the listings. Both listings sleep 12, so I’m hoping to leverage opportunities for groups larger than 12 to potentially offer a discount for booking both listings. Thx!
I’m co-hosting a new property that will be putting exterior cameras up soon. How can I let upcoming bookings know? I will go in and add cameras to the listing, but wondered how to tell guests. Thanks!
Hey! I’m curious how y’all handle compensation for upsells like early check-ins or late check-outs. Do you keep it the same split as regular booking income, or do you handle it separately since it’s a bit more work on the co-host/property manager’s side? Just wondering what others are doing, and especially how you explain it to owners.
We are considering managing STR properties for other owners in the San Antonio, Texas area.So far we’ve only managed our own properties, so we want to make sure we’re not in over our head with expanding in terms of needing the proper licensing. I know licensing can depend on state and location, but I’m curious to hear other people’s recommendations and experience with setting things up in the best manner.
I had a conversation with a travel agent today (friend of a friend). They asked for me to send my info to them in case they had anyone. This led me to begin thinking about outreach to other agents to see if my property would interest them for future guests. Does anyone have experience with this? How do you handle this? Discounts, referral codes, etc.
We’ve heard that it’s traditionally been a hotel-focused conference in the past, but that they’re increasing their Short-term rental content.I’ll be going to scope out for potential future even sponsorship there, and would love to catch up with any Hospitable Hosts that are attending! Let me know :) The conference: https://www.terrapinn.com/exhibition/novacancy/index.stm
How do you find your property on agoda? When I try to search by the city, it doesn’t even show the city listed? If I search a nearby city, I see properties around my area but mine doesn’t show up.
How do I get the AI to stop referring to the property as a condominium? Every time it makes a reply for a public response to a review for Airbnb it refers to the property as a condominium. I would prefer it use the property name or bungalow. I have made several notes in the knowledge hub but maybe I have done it wrong because it never changes. I am also unable to edit it myself and have it publish with my corrections.
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