We have a conversation TODAY with our local cleaner and I would love to summarize comments from the year. I seem to remember something presented on one of the Town Halls but I can’t find anything when looking through help or the community on how.
Question
Is there a way to utilize AI to analyze ALL guest messages and perhaps private reviews from Airbnb to identify cleaning/maintenance issues?
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For Reviews: Download your review data from Hospitable Metrics. Copy and paste them into an AI (like ChatGPT) in batches of 20. Pro-tip: Focus only on the last 3–6 months; data from a year ago likely won't reflect your cleaner's current performance.
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For Messages: If you are on a Hosts, Pro or Mogul plan, Hospitable actually does this automatically. The "Inbox Issue Alerts" feature uses AI to flag cleaning and maintenance issues reported in guest threads.You can find guide here: Hospitable Support: Inbox Issue Alerts
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Or you can do this via API script. If you are into technical stuff.
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