Unanswered questions

We have a pending payout for nearly $10K from one guest. After not seeing in my bank account I checked Hospitable status and it says ‘Your Hospitable balance was lower than the payout amount when we attempted the transfer. Please contact support so we can resolve.’ There were no credits that should have impacted this.Now I have been in a queue for almost a week.  Got all the way down to 9th in line and now back to 18.  This is completely unacceptable.  For all the AI features, getting paid is fundamental. Support queue prioritization is also fundamental - this is not a ‘nice to have “how to” question.  We’ve loved Hospitable for years, but after this considering what we need to do and may at least move payments back to Stripe.Anyone know how to sort this issue without getting ahold of support?

Hi Hospitable Team,I recently integrated my listings with VRBO, but the system automatically forced all my booking types to "24-Hour Review." Even after manually changing my settings to Instant Book, a booking request came through that requires approval.There is currently no option or button in Hospitable for me to accept this request. Additionally, it has been over 24 hours without access to a human support agent. Please advise on how I can accept this request before it expires.

Hey all,I’m still very new to booking.com and it’s a bit of a struggle.We have a guest that booked a non-refundable stay but now chose to cancel for personal reasons. I’ve agreed to give her a refund if we can get the dates rebooked.In the booking.com platform I only have an option to cancel and agree to waive the cancellation fee. I can’t find out what the cancellation fee really is but all google searches and their support Chatbot make me believe it is the full reservation fee. Has anybody gone through this before? Is there something wrong in my settings?Thanks,Thomas

I’m hitting a roadblock and hoping someone here has found a workaround.I have multiple Airbnb and Vrbo listings connected to Hospitable (7 total). One of the properties is different because I only rent it as a monthly rental. I still want it advertised on both Airbnb and Vrbo, but I do not need to manage it through Hospitable since I’m not using automated messaging, pricing tools, or short-term rental features for this property.My goal is:Keep the property live on Airbnb and Vrbo Keep managing it directly through those platforms Have it muted in Hospitable so it is not managed/billed thereThis works perfectly with the same property on Airbnb — I can mute it in Hospitable while keeping the Airbnb listing active. However, I cannot get the Vrbo version to do the same thing.Whenever I try to adjust it, Vrbo seems to require the Hospitable connection to remain active, and I only see options that would disconnect all Vrbo listings instead of just this one.Has anyone dealt with this with a Vr

I have received 4 bookings recently via either Airbnb or VRBO that have went straight to Pending and awaitng my approval.  I believe I have all the settings correct for Instant Book and have never had any issues in the past. Some of these bookings were over a week in advance so they wouldn’t be considered last minute bookings. Anyone have any suggestions? 

Hi everyone! Does anyone know an easy way to send one-way SMS messages to guests using Zapier, Make, or another tool that integrates with Hospitable?I understand Hospitable has been working on a two-way SMS feature, but I'm done waiting for it. I really need this now.I'd like to automatically send messages such as booking confirmations, check-in instructions, access codes, or location details. Sometimes guests can't access their Booking.com or Airbnb messages, so SMS would be a useful backup.Any recommendations?Thanks!Luis

Other guests are charged correctly. This guest was not. He paid an amount $28 short. It was a VRBO booking, and I have not had this issue with them before. 

Hi everyone,I’m posting here because my support ticket is currently stuck in the queue, and my Booking.com listing is completely dead in the water (showing as Closed/Unbookable on the Extranet), I really need a Hospitable staff member or engineer to take a look at our connection mapping.Here is exactly what happened: The Background: We had multiple mapping issues with this specific Booking.com listing previously. To fix it, we created a duplicate listing, muted it, disconnected it from Booking.com, and then reconnected the muted one. It initially looked perfectly fine. The PriceLabs Trigger: The next day, we integrated PriceLabs. As required, we unpublished the listing temporarily to finalize the pricing settings. The Glitch: After doing this, the Booking.com listing completely vanished from our Hospitable properties dashboard. Simultaneously, on the Booking.com Extranet side, the listing’s status flipped to "Closed / Unbookable." Where it stands now: We called Booking.com suppor

Hi Hospitable hosts,I’m starting a separate thread based on Petra’s recommendation so this does not get buried in my longer Hospitable/Smarty/Vrbo messaging incident thread.Bottom line up front: I’m looking for practical Vrbo host experience with review moderation, Owner Grace Period timing, technical escalation, and whether Vrbo can reopen a host-review window after inaccurate support guidance.Questions for Vrbo hosts Has anyone had Vrbo’s technical team roll back or reopen the host-review timeline so the host could still submit a review? If Vrbo support gave you inaccurate deadline guidance, were you able to get the host-review option restored? Were you able to escalate a review/moderation decision before or after the Owner Grace Period ended? Did Vrbo ask for your side of the story or any host evidence before approving the guest review? Did you submit your host review while review moderation was still unresolved, or did you wait? Did a Vrbo supervisor, review specialist, o

Hi Texas hosts! 👋 I'm Sara Hollander, co-owner of Travina, and we just joined as a Hospitable partner.Travina connects vacation rental hosts with professional travel advisors, the people planning trips for their high value clients.We're not a booking engine. We match you with travel advisors looking to book your property, and bookings happen through your own Hospitable direct booking link. You can see how the connection works here: https://help.hospitable.com/en/articles/15483841-connect-hospitable-with-travina-to-reach-travel-advisors-and-high-value-guestsAdvisors are actively looking for fresh destinations for their clients, and Texas keeps coming up. Historically,  advisor demand has been for Hill Country (Fredericksburg and the wine country), Austin, San Antonio, and the Gulf Coast, but we're not limited to those areas at all. Larger properties are especially in demand, since so much advisor business is group travel: family reunions, wedding parties, and corporate retreats that ne

Is there a way to set the minimum age of 21 for guest to rent a room ? 

Have any owners in the PCB market had any interactions with the parking/resort band reservation service, Park N Spot? It is utilized as a way to allow guests to reserve and pay for resort parking and guest resort bands. However, I as the owner, have go in and create a reservation for the guest in the Park N Spot portal, and then send to them to complete purchase. Curious if anyone else has run into this service and has clever ways to streamline or automate?

Does anyone know how we can add monthly upsells for a property to that property’s end of month statement? For example, I have a co-host client and we offer upsells for pool heating. However, these purchases do not show on the end of the month statement and therefore have to be manually calculated creating some confusion. 

Hi,I was wondering if you could give an estimated timeframe for adding upsell capability for NZD? I would prefer to use your native option rather than adding additional apps/ subscriptions etc. Thanks!

I am just curious why it is impossible to get any customer service. I have had an open ticket since Friday, I pay extra for WhatsApp service which I created the ticket Friday and still have had zero response. Is this ever going to change? This is not the first time I’ve had this issue with no response. 

I signed up for Hospitable about 2 months ago and am trying to upgrade to a plan.   I have 2 “active properties” but several others that have been sync’d from Airbnb but do not have any availability to book for the remainder of the year.   In total I think I have a total of 7 properties sync’d.  I was told during my original onboarding that properties not being booked/used would not be billed.  My market suffers a crazy off season so paying $15/m/property on most of them during certain months woudn’t even make sense.   I’ve tried to pay for the 2 trurly active properties but it keeps rejecting it.  Take my money.   Also, I can sympathize with paid support but there should be some kind of way to get in touch with someone as a non-paying user.  Support@ never being checked seems a bit extreme. Delayed support within a few business days? I tried emailing several times earlier in the month and the AI support is uesless if something isn’t in their knowledge base.  Ready to upgrade.  -Chris