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Hospitable Changelog

The latest product updates from the Hospitable team.

  • 23 Topics
  • 52 Replies
21 Topics
Emily Tunggala
Hospitable Team Member
Emily TunggalaHospitable Team Member
posted in Hospitable Changelog
💰Connect QuickBooks to your Business, and make accounting a breeze!

Accounting can be… hairy! Especially during tax season 😱 But it doesn’t have to be. On our Mogul plan, accounting is a breeze. And for those of you using QuickBooks, it just got even breezier!Hospitable’s QuickBooks integration is here! Connect QuickBooks to your Business, and our recommended configuration will be based on your specific business model (Owner, Manager, Arbitrage). You can create as many Businesses as you need. Roll with our accounting recommendations, designed by our Accountant in Residence, Brandon Huetteman, CPA (who is himself an owner, manager and arbitrage...er), or customize the setup to meet your specific needs. Use Classes within a single QuickBooks account to track profits by Business and more granularly by Property, alleviating the need for multiple QuickBooks accounts. Choose the date to start syncing QuickBooks. If you haven’t done any accounting yet this year, pick January 1, 2025 and we’ll take care of the hard parts 😏Not on Mogul yet, and curious to lea

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Petra Podobnik
Hospitable Team Member
Matt Roy Lloyd
Hospitable Team Member
Matt Roy LloydHospitable Team Member
posted in Hospitable Changelog
Fillable Fields in Rental Agreements is now live for all Beta users

Hi everyone!We're excited to share that Fillable Fields in Rental Agreements is now live in Beta for hosts across all plans (including legacy)!We've rolled this out to easily capture key guest details when they sign your agreement. It's especially helpful if your HOA or local regulations require specific information from the guest.Now you can collect that info directly through Hospitable, without needing additional tools like Docusign.⸻📝 What's new?✅ Add fillable fields to any rental agreement✅ Info is captured when the guest signs✅ Auto-inserted into your final agreement PDF✅ No extra cost, included in all plans⸻🔧 How to use it:Enable the experimental features toggle in Settings > Preferences Go to Guest Experience > Rental Agreements When editing your agreement, click "Add personalization" and select fillable field Choose from a list of built-in fields, including: • Guest name, email, phone, date of birth, age • Address and billing address • Passport/Document ID • Reason for

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agrayson
New Participant
Alan Sincich
Hospitable Team Member
Alan SincichHospitable Team Member
published in Hospitable Changelog
Product Updates - July 4, 2025

Our product team has released a few updates that should make collecting security deposits and selling upsells much easier! Check them out! Security DepositsLive for Booking.com reservations 🔐Users on our Host, Professional, Mogul, and Direct Premium Legacy plans can now collect, hold, and release security deposits for your Booking.com guests Learn more by exploring this interactive demoSecurity deposits added to the Apps page ⚙️It's easier than ever to get started with security deposits with detailed instructions and a "Get Started" guide on the Apps pageBooking.comAutomated AI review replies 🔮We can now generate an auto-reply to your Booking.com guests the same way we do with your Direct and Airbnb reviews Just review and click send, we will take care of the rest You can learn more about how it works in this detailed help article (though it references Airbnb, all the content now applies to Booking.com)UpsellsImproved Payout History in Settings 🏦Payouts are now grouped by date and m

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Alan Sincich
Hospitable Team Member
Andrew Schorr
Hospitable Team Member
Andrew SchorrHospitable Team Member
posted in Hospitable Changelog
Advanced Dynamic Pricing settings now available to all hosts

We rolled out Advanced Settings for Hospitable Dynamic Pricing to all users. You can now fine-tune how the model behaves for weekends and local events.🏖 Want your weekends priced higher?🏈 Need the model to better reflect local concerts or sporting events?Now you can easily: Adjust weekend pricing aggressiveness Make pricing more or less reactive to local demand Set custom % boosts to get closer to your ideal nightly rate Questions or feedback? Drop them in the comments 👇 

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valeria
New Participant
Emily Tunggala
Hospitable Team Member
Emily TunggalaHospitable Team Member
posted in Hospitable Changelog
😎 The Owner's Portal is here - and it makes you look real good.

Property managers, this one’s for you!We just announced the release of our brand new Owner’s Portal. It’s all about giving your clients a clear, confident view of what’s happening—and making you look like the pro you are. You can watch the full announcement from our Town Hall here.Today, the Owner’s Portal is live, allowing your owner to...View a consolidated dashboard with KPIs and a Revenue Breakdown of all their properties. Access all their published statements and invoices. Get a sense of how the future is looking. Want to see what your owners will see?👀 If you’re on the Mogul plan, you can preview the portal and invite owners today. 🚀 If you’re on the Legacy, Host or Pro plan, and just want a peek, you can explore Owner’s Portals here.Get ahead of the questions before they’re asked—and deliver an experience that leaves your Owners thinking… I’m so glad I hired this property manager.In Q3, we have plans to include a Calendar in the portal, so your owner can view reservations and

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HostedHavensCo
Participating Frequently
Luke Renfrew
Hospitable Team Member
Luke RenfrewHospitable Team Member
posted in Hospitable Changelog
🚀 Zapier Integration v1.1 is Live – Now with Action Support!

 We’re excited to announce that Zapier Integration v1.1 is now live, bringing a major upgrade to your automation toolkit! Until now, our integration supported Triggers only, allowing you to kick off workflows from events happening in Hospitable. With version 1.1, we’re adding Actions, enabling you to do even more directly from your Zapier Zaps. ✨ What’s New in v1.1? You can now perform actions in Hospitable from other apps in your Zapier workflows. The following Actions are now available:  Send a Message to a Reservation Automatically send a personalized message to a guest linked to a specific reservation. Send a Message for an Inquiry Engage promptly by sending a message to a guest who has made an inquiry – perfect for faster follow-ups and conversions. Respond to a Review Close the loop with your guests by automatically posting responses to reviews as they come in.  These new Actions unlock powerful automation possibilities. Whether you’re using a CRM, calendar, or AI assistant i

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Petra Podobnik
Hospitable Team Member
Tom Herrmann
Hospitable Team Member
Tom HerrmannHospitable Team Member
posted in Hospitable Changelog
Guest Vetting Update - Now Live for (most) Direct Premium Bookings

Hi everyone!We’re excited to share that our new Guest Vetting Service (GVS) is now live for all Direct Premium bookings - with the exception of Custom Quotes (coming soon)! After several weeks of testing, refining, and listening to feedback, we’ve rolled this out across the board to help keep you, your homes, and your guests safer - and to make guest vetting less of a burden in the booking flow.GVS replaces our previous vetting provider (Autohost) and gives us more flexibility, faster improvements, and better visibility into guest risks. The rollout has gone incredibly smoothly so far - with over 400 vetted reservations processed and accepted, and a growing share of all bookings now going through GVS.🛡️ Key benefits: Improved ID verification: Powered by iDenfy, a dedicated global ID verification provider focused entirely on identity, not lodging or STR. Automated party risk notifications: Since Truvi doesn’t cover party reservations, you’ll now be notified automatically (via email a

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Diamond Lagoons
Participating Frequently
Alan Sincich
Hospitable Team Member
Alan SincichHospitable Team Member
published in Hospitable Changelog
Product Updates - June 27, 2025

We're excited to introduce owner portals for our Mogul users! Now, property managers can share a branded portal with their owners to share monthly statements. We also have exciting updates for Copilot and security deposits! Owner PortalsLive for all Mogul users 📲Highlight your performance and maintain a great relationship with your owners without the large time commitment You can share a branded portal where owners can view quick highlights and their monthly statements in one place They can download owner statements and quickly view the current month's metrics Set your branding by adding your logos, domains, and colors to ensure you look professional to your owners Learn more by exploring this interactive demo and reading our detailed help articleCopilotUpdated booking data and teammate access 🔮Copilot can now access and answer questions about availability rules, property pricing settings, and calendar data Secondary users on your account can now access Copilot to ensure they have th

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Alan Sincich
Hospitable Team Member
Alan Sincich
Hospitable Team Member
Alan SincichHospitable Team Member
published in Hospitable Changelog
Product Updates - June 20, 2025

There are exciting updates to help you customize your owner statements, add a payout method for upsells, and to try security deposits for your Airbnb guests! Security DepositsAirbnb security deposits are now in beta 🔏You can now automatically collect, hold, and release security deposits for Airbnb bookings You can also request a charge claim from the guest conversation Learn more by taking this interactive tour or reading the detailed help articleOwner StatementsStatements and invoices are more customizable ✏️You can toggle the booking platform name and/or platform icon Hide or show reservation dates and nights One unique reservation identifier must be present, such as a reservation code, guest name, etc.Updates to statement columns and totals 📊Income columns - a new gross reservation income can be used Fee columns - configure commissionable base and reservation commissions Tax columns - option to include passed-through taxes on statements Summary section - will be more minimal if yo

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Etienne
New Participant
T
Hospitable Team Member
Tim ParryHospitable Team Member
posted in Hospitable Changelog
Airbnb Security Deposits is now live for all Beta users

Hi everyone!We’re excited to announce that Airbnb Security Deposits is now live in Beta for all Host, Pro, Mogul & Direct Premium hosts! We’ve officially rolled this out to help you better protect your properties from damage and bad actors.This feature lets you automatically collect, hold, and release deposits for Airbnb reservations - with built-in chargeback protection and seamless messaging baked in.We’ll be expanding access to all Host, Pro, and Mogul users in the coming days. 💼 Key benefits:✅ Automated deposit handling: We’ll collect and release funds automatically - no need to chase guests.✅ Charge requests from the Inbox: Submit charges directly when issues arise.✅ Built-in chargeback protection: We manage the process end-to-end and recover funds if needed.✅ Smarter check-in flow: Check-in instructions won’t be released until the deposit is secured.✅ Simple setup: Just set the deposit amount and we handle the rest. 💰 Pricing:A 2% processing fee applies to each deposit coll

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T
Hospitable Team Member
Alan Sincich
Hospitable Team Member
Alan SincichHospitable Team Member
published in Hospitable Changelog
Product Updates - June 13, 2025

We have some exciting updates around guest communication and workflow automation that will be sure to save you even more time!InboxVoice-to-text is available in the Inbox 🎙Use the microphone button when composing a message to add a word-to-word transcription that is AI-powered and context-aware It will auto-correct your spelling and grammar You can ask it to draft you a message with a specific tone or context, and it will craft one immediately to send It works great when you're on the go with our iOS app (Android coming soon) Be sure to set your browser permissions to have access to your microphone when promptedLive presence shows for hosts and guests 💬You will now see the live presence indicator (. . .) when your guest is typing or viewing the chat They will also see when you are typing back or present in the InboxIntegrationsZapier version 1.1 is now live for all users ⚡️We have now added actions that you can use in your automated workflows This allows you to automate sending messa

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Alan Sincich
Hospitable Team Member
Uran Hajzeraj
Hospitable Team Member
Uran HajzerajHospitable Team Member
posted in Hospitable Changelog
💵 Business transactions are now available!

You can now add transactions directly to your business, not just individual properties!With the introduction of businesses in Hospitable, there are situations where certain transactions, like software subscriptions, business-wide expenses, or service fees, don’t belong to a single property. That’s where business transactions come in. 🧾 What to know: These transactions don’t appear on Owner Statements or Invoices. They do appear in your Profit & Loss reports 🧮 They’re automatically synced with accounting tools like QuickBooks 🔄 This gives you a more complete and accurate picture of your financial performance at the business level. 💼👉 Learn more in our Help Center: Adding Transactions🎥 Prefer a walkthrough? Watch this short Loom video to see how it works!

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Uran Hajzeraj
Hospitable Team Member
Alan Sincich
Hospitable Team Member
Alan SincichHospitable Team Member
published in Hospitable Changelog
Product Updates - June 6, 2025

We're excited to provide security deposits for more of your bookings and make it easy to set up your branding!Security DepositsDirect Premium in beta and Airbnb in private pilot 💰Set a security deposit for your properties, and we'll automatically collect, hold, and release them for DIrect and Airbnb bookings Quickly request charges when an incident occurs with guests right in the Inbox Guest verification and chargeback protection are included on all security deposits Airbnb bookings are free while in private pilot, which you can sign up for here Direct bookings come with a 2% fee for every security deposit Take an interactive tour of Security Deposits to explore it more Read our detailed help articles to learn moreDirectUpdates states where we file and remit taxes 🗺Direct Premium users now have more states where we take care of their taxes Georgia: State Sales Tax, County and Local Sales Tax, State Hotel-Motel Fee Illinois: Illinois State Hotel Operators Occupation Tax Indiana: State

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Alan Sincich
Hospitable Team Member
Alan Sincich
Hospitable Team Member
Alan SincichHospitable Team Member
published in Hospitable Changelog
Product Updates - May 30th, 2025

We've made some fantastic updates based on feedback we've collected from you! Check out what's new with upsells, Quickbooks, Dynamic Pricing, and much more!UpsellsUpsells are available on all booking channels 📈 Regardless of which platform a reservation comes in from (even iCal and manual), guests can now purchase upsells in the guest portal You will receive the payout for the upsell just like a Direct booking, 24 hours after check-ins Guests will receive an email confirmation if they provide an email address on the checkout page Add pictures and descriptions to your upsells 🖼 Add more context when offering upsells to guests with a photo and description You can also add quantities to your products or services so guests can purchase multiple Upsells can be purchased on accepted bookings ✅ Guests can only purchase an upsell after you have accepted their reservation They can still view your offered products and services but are not able to checkout AccountingQuickbooks Integrati

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Petra Podobnik
Hospitable Team Member
Alan Sincich
Hospitable Team Member
Alan SincichHospitable Team Member
published in Hospitable Changelog
Product Updates - May 23, 2025

We've made things easier across the board for all users! From purchasing a custom DIrect domain to customizing your domains, we've got you covered!DirectPurchasing a domain is more intuitive 🌐 When buying a custom domain in Hospitable, we now check different top-level domains (.com/.net/.rental/etc.) to ensure it's available AirbnbCustomize your fee structure 🤌 You can now charge your fees based on a specific basis, including for pets Choose between per stay, per night, per pet per stay, per pet per night IntegrationsHappy Guest 🏡 We now have a detailed page dedicated to our Happy Guest integration Dynamic Pricing Syncing fees happen in real-time 🔁 Now when you change your fee structure or amount, they will sync in real-time instead of waiting for the sync period

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Petra Podobnik
Hospitable Team Member
Alan Sincich
Hospitable Team Member
Alan SincichHospitable Team Member
published in Hospitable Changelog
Product Updates - May 16, 2025

This week, there are many valuable updates that anyone can use! Try a new beta feature, automate your workflows, purchase domains, plus much more!Security DepositsPublic beta is live for Direct Premium bookings 🏦You can automate the collection of security deposits from guests who book through your Direct site Go to your property's settings, go to pricing, and set the amount you want to collect under the Hospitable Security Deposit option We collect the deposit two days before check-in and release it two days after check-out We will notify your guests, automate the collection, and include chargeback protectionDirectBuy a custom domain within Hospitable 🌐You can now buy your very own domain right within Hospitable If you're not as tech-savvy, this completely removes the pain of registering your domain and managing your DNS settings Soon, you will be able to send emails from your custom domain bought through Hospitable You will also soon be able to transfer your external domains into Ho

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Alan Sincich
Hospitable Team Member
Luke Renfrew
Hospitable Team Member
Luke RenfrewHospitable Team Member
posted in Hospitable Changelog
⚡Zapier integration is now available

Zapier is a web-based automation tool that acts as a bridge between Hospitable and thousands of available apps to supercharge your workflow. Automate emails, record-keeping, SMS and more using this free tool.Our integration is now live and available for all to use!  

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Miles Hobson
Hospitable Team Member
Alan Sincich
Hospitable Team Member
Alan SincichHospitable Team Member
published in Hospitable Changelog
Product Updates - May 2, 2025

We celebrated our 100th Town Hall on Wednesday with one of Hospitable's most exciting and valuable product announcements!Dynamic PricingOur built-in Dynamic Pricing is now live 🤑Optimizing your pricing to maximize your property's revenue and occupancy has never been easier Set up and control your Dynamic Pricing strategy right from your Hospitable calendar Use millions of data points to set the proper rates to fill your calendar and wallet Stay in full control by customizing your strategy and manually overriding prices at any time Before turning it on, you can preview how our dynamic pricing tool will affect your rates for up to 24 months Dynamic Pricing is available for users on our Host, Professional, and Mogul plans Legacy users will need to upgrade their plan to have it enabled on their account Explore this interactive tour or read our detailed help articles to learn moreDirectUpdated states where we file and remit taxes 🗃We're now retaining and remitting the following taxes for

674
MoniqueD
Known Participant
Alan Sincich
Hospitable Team Member
Alan SincichHospitable Team Member
published in Hospitable Changelog
Product Updates - May 9, 2025

Our AI features, including our Inbox and Knowledge Hub, have received many exciting updates. We're also constantly improving our newly released Dynamic Pricing!InboxDelay mode for auto-reply messages ⏱Inbox AI Auto Reply can now be set to delay before sending Your AI reply message is generated and then waits for a set amount of time before sending The prepared message sits in the message input field in the conversation You can review and edit the message and optionally cancel or send it immediatelyCancel an active auto-reply message ❌You can now cancel a message when it is in the process of being drafted and still visible on the conversation pageUpdated settings layout ⚙️The settings for Auto Reply templates are more intuitive to navigate We've grouped options conceptually under three tabs: settings, timing, and scope Auto Reply settings are now also auto-saved on any changesInbox AI can recognize photos 🖼Photos shared in conversations, whether by guests or hosts, can train the AI to

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Alan Sincich
Hospitable Team Member
Alan Sincich
Hospitable Team Member
Alan SincichHospitable Team Member
published in Hospitable Changelog
Product Updates - April 25, 2025

There are a few Direct updates and a private pilot for Security Deposits that we can't wait for you to try!Security DepositsPrivate pilot is live for Direct Premium hosts 🤌Collect security deposits from your guests for extra booking protection Set the amount you want to collect for your listing's security deposit It's free to use during the pilot, but a 2% fee will be applied to all security deposits after the pilot This will only apply to new Direct bookings during the pilotDirectCustom domains are now available for every user 🌐All users' custom domains have been imported to the new 'Domains' list We're differentiating between external and Hospitable-managed domains External: The domain DNS is managed externally, but we're aware of it Hospitable-managed: We'll manage the DNS for you by connecting your server's name to us We've also revamped the 'Domains' tab in the Sites view to have a better DNS verification Custom domains can now be renamed

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Miles Hobson
Hospitable Team Member
Alan Sincich
Hospitable Team Member
Alan SincichHospitable Team Member
published in Hospitable Changelog
Product Updates - April 18, 2025

We have some exciting updates that will help you run your rental company! We've also improved our Airbnb connections now that we are a Preferred+ Partner!OperationsCreate a business and assign properties to it 🗄Users on the Mogul plan will now see My Business under Operations You can create multiple businesses and assign your properties to them that fall under the same business model Choose from these different business models: Owner, Manager, and Renter (soon to come) Each of these will customize what you see with certain features, such as Metrics and Owner Statements The Owner's business model will also have a Profit and Loss Report feature available Learn more about our My Business functionality in this detailed help articleAirbnbReceive notifications about your account 🔔You'll now receive alerts when more information is needed about your Airbnb account These alerts will be shown in the Connected Accounts page Learn more about these hosting notifications in this detailed help arti

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Alan Sincich
Hospitable Team Member

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