Hospitable Changelog

Hi to our Hospitable Community! Don’t start the long-weekend without a quick tax update! Here is a long, much due to you all, list of new taxes that Hospitable remits for tax purposes.Hospitable is now collecting and remitting the following taxes for Direct Premium users, VRBO Partner Connection users, and any Upsells purchased through Hospitable:Alaska Anchorage Municipality Room Tax Juneau Occupancy Tax Local Sales Tax California Los Ángeles City Transient Occupancy Tax Colorado Breckenridge Local Sales Tax Public Accommodations Tax Denver City Lodger’s Tax Lodger’s Tourism Improvement District Tax District of Columbia Sales Tax on Hotels Georgia Chattahoochee Hills Hotel/Motel Occupancy Tax Illinois Chicago City Hotel Accommodations Tax Vacation Rental Surcharge Nevada Clark County Combined Transient Occupancy Tax Henderson City Combined Transient Occupancy Tax Las Vegas Combined Transient Occupancy Tax North Carolina Watauga County Occupancy Tax Puer

Blocking dates on the calendar for an owner stay, a maintenance visit, or a long-term guest booked outside of Hospitable? You can now keep your thermostat running as if the property were occupied instead of dropping it into Unoccupied mode.When you block dates on the calendar, you'll see a new toggle: Use Occupied preset for this block. It's off by default.  Turn it on when someone will actually be at the property during the block. Hospitable will keep the Occupied preset active for the whole block, and whoever's there has full control of the thermostat for the duration of the block - no overrides, no fighting the schedule.Leave it off for regular blocks where no one is at the property. Hospitable will manage the thermostat as usual and apply the Unoccupied preset.The toggle only shows up on properties with a linked thermostat, and it applies to that block only meaning it won't change your default thermostat behavior.👉 More detail in the help article: Change Your Property's Availabili

The Vrbo connection you’ve been waiting for is here, seamlessly letting you quickly and reliably manage your listing! You can even use Hospitable as your payment processor to unlock features like Upsells, damage protection, tax remittance and more. VrboVrbo Partner Connection is live 🚀You can now create or connect your Vrbo listings with our new Vrbo Partner Connection, giving you speedy and reliable control over your listings - Click here to get started Update your listing’s pricing, calendar, photos, policies, and more with Hospitable being your new source of truth You can choose to use Hospitable as your merchant of record for payment processing, unlocking features like Upsells, included damage protection, and tax remittance You can also choose to connect your Stripe account if your prefer or are outside of the United States, United Kingdom, and Australia Create new Vrbo listings in Hospitable and receive a promotion of 20% off for your first 3 successful bookingsAlterations in the

You can now invite your cleaners and teammates into Hospitable, track task progress, and pay them directly through the platform.For many hosts, coordinating cleaners and other teammates is one of the most time-consuming parts of running short-term rentals. This update brings task management and payments together in one place, so you no longer need to juggle spreadsheets, messaging threads, and off-platform payment tools.With the new Hospitable Tasks app, teammates can view their assigned jobs, update task progress, and receive payment through Hospitable once work is complete. The Tasks app is a simple web app, so teammates can open it directly from their invite link on any device, with no download required.What this means for youRunning a hosting business means coordinating people, not just calendars. This feature helps you:Keep team operations and payments in one place Reduce back-and-forth messages about job status Give cleaners and teammates a simple place to see and complete their

We’re rolling out a brand new design for our beloved dashboard! You’ll see some iterations over the next couple weeks and see a “Feedback” button in the top right corner of the dashboard. Let us know what you think and we’ll do our best to bake it into the next iterations! Also, some fantastic improvements to our Hospitable Tasks App and Inbox.GeneralRedesign of the home dashboard 🏠We’ve given the Check-ins, Checkouts, and Tasks table sleeker design more consistent with the app You’ll now see 10 check-ins, checkouts, and tasks in the table, but can load more if needed Community posts and the Events feed have been combined and moved to the bottom of the page The Events feed now shows in your local time There is a Feedback button in top right for you to let us know what you like and dislike to help with future dashboard iterationsExperience a new look with dark mode 🌚You can now personalize the app to be in dark mode Easily switch between light, dark, or system mode from your profile s

We’ve made some exciting updates to the Hospitable Tasks App, helping you and your teammates collaborate seamlessly and more efficiently! We also made some improvement to the Inbox and added three new integrations. OperationsTeammates can now share tasks with others for support 🧹Your teammates can share access to tasks with others who might be supporting them This is useful for individual cleaners who need occasional help or cleaning companies assigning tasks to their workforce You only need to add primary teammates, not secondary teammates, for task assignment The names of shared teammates will be shown when they send messages, report issues, or upload imagesSee teammate cleanliness review when manually reviewing a guest 🛏Your teammate’s cleanliness review is now visible in the manual guest review form You’ll be able to see the rating, tags, and comments left by your teammate It will pre-fill "Respect of house rules" section based on tags in teammate reviewA more intuitive teammates

We’ve made some excited updates to the Hospitable Tasks app to help you collaborate and be more transparent with your cleaners, as well as improvements to Upsells, making them easier to create! We’ve also added a ton of new integration pages for you to explore. Hospitable TasksNew onboarding experience for teammates 🪧Walks new teammates through a detailed confirmation and a few discovery questions It confirms their preferred language, English or Spanish, though the initial language is based on what’s set by you when you invited them It asks how they work with you to help set their permissions and shares how they can set up their bank account for getting paidGuest reviews available in Hospitable Tasks app ⭐️Teammates can now view cleanliness score and feedback from Airbnb guests This also includes insights from private notes left by guests We will soon have the same functionality with Booking.com , Vrbo, and Direct reviewsTeammates can review guest cleanliness with ratings and comments

Airbnb recently changed to a host-only service fee of 15.5%. To protect your payout, Hospitable automatically made a one-time adjustment to your Hospitable-managed fees, ensuring you still net the same amount after host service fees are deducted.You can change your property fees anytime by navigating to the Property → Pricing → Fees tab.We've also made an important change to how we report guest fees on Owner Statements and Invoices. 🔍 What’s changing Owner Statements will now show net income from cleaning fees, pet fees and other guest fees after host service fees are deducted. (Previously, we showed the gross amount the guest paid.)This paints an accurate picture that’s in alignment with how host service fees are charged — on both the nightly rate and every guest fee. This change ensures that whoever is responsible for paying the host service fee gets the benefit of any increase applied to offset that service fee, so that your owners are not unintentionally charged for both host serv

Hello! Pedro here from the Engineering team 👋We're excited to share that you can now use Hospitable in Dark mode, with a more comfortable and polished experience across the app.You can choose between:Light Dark System (matches your device automatically)The theme picker is available in the sidebar profile menu, mobile menu, and Settings → General. Your preference is saved across sessions, and the correct theme loads immediately.This update includes thoughtful refinements throughout the app, including:Improved tables, forms, and inbox views Better contrast and readability across dark surfaces Smoother overlays, focus states, and loading states Dark-mode-friendly platform icons and mobile navigation Motion settings that respect your OS accessibility preferencesDark mode is currently available as a Beta feature.To enable it:Go to Settings → General Enable Beta features Choose your preferred theme under Appearance   We’d love to hear your feedback. 💜

After our announcement of the Vrbo Partner Connection, we’re exciited to make some quality of live improvement for all our users! We’ve improved Owner Statements, Upsells and even your experience when sifting through the Calendar. Owner StatementsConvert statements to invoices 📑You can now easily convert statements to invoices for owners when you have more expenses than revenue coming in As normal, owners can pay their expenses directly through the Owner PortalPreview commissions during setup 🔍See a real preview reservations while setting up your commission agreements This will help you catch and correct any mistakes before they affect statementsUpsellsCheck-in and checkout upsells show hours ⏰When early check-ins our late checkouts are available, even with a single option, guests will see the hour label and time This is will it easier for your guests to understand their time-based upsell purchaseCalendarToday button on the multi-property calendar 📅You can now easily jump back to th

We’re excited to announce that we finally calculate and remit taxes across America in all 50 states when you use Hospitable as your merchant of record and for your Direct Premium bookings! We have also cleaned up the mobile app and added more functionality to the Hospitable MCP.TaxesCalculate and remit taxes in all 50 states 🏦We can now calculate and remit all necessary taxes in all 50 states with Hospitable as your merchant of record New taxes have been added in California and other states over the past few weeks See the full list of taxes we can calculate and remit in these detailed help articlesMobile AppClearer avatars and sleeker layout 📱Guests without profile photos now have recognizable initials as their avatars The booking platform badge now displays on guest avatars, freeing up more space The Inbox list now reaches the screen edges and the header spacing has been tightened upRedesigned chat for communicating with guests and teammates 💬You’ll now see sender colors, grouped m

We’ve made a lot of updates this week to help make your day-to-day in Hospitable easier, including new and improved navigation, streamlined operations, and a redesigned mobile app! We’re also excited to announce Optimize for Airbnb and have increased the speed for the Inbox to load your messages.AirbnbGet more from your Airbnb listings with Hospitable's optimize feature 🏦We are the first property management software to launch Optimize for Airbnb (O4A) This is a pilot program where Airbnb identifies high-demand dates for your listing and rewards you with a 1% rebate on qualifying stays You can choose which dates within the identified window to offer exclusively on Airbnb, and we take care of automatically blocking them on all other channels and notifying Airbnb There is no manual cleanup needed as unbooked dates will automatically reopen to all channels once the booking window closes This pilot program runs through September with future iterations planned, and is currently rolling out

We’ve released an exciting update to help you continue the conversation with your guests, allowing them to message you directly from the guest portal! You’ll also notice some nice improvements to Hospitable Tasks and three new integrations to explore. Guest PortalGuest messaging and history 💬Your guests can now message you from their portal on all Direct and manual reservations They are also provided with the messaging history to quickly reference your conversations The guest portal chat is available on your guests’ desktop and mobile devicesHospitable TasksTrack task payouts with a new payments tab 💰You can now view all of your task payouts, including the task dates and associated reservations, in a designated tab under the Task Management pageCleaning task status and issues reported in Inbox list view 🚦You’ll now see in-progress and completed cleaning tasks on the listed reservation threads This helps confirm when a cleaning has been completed before your next guest checks in It w

Exciting updates for hosts using Rental Agreements and our new Hospitable Tasks! We also have a few new integrations to connect with and have made things easier for owners and teammates to log in to their portals.Rental AgreementsClearer rental agreement 🗓Rental agreements will now always display the year for check-in and checkout dates This change ensures legal and insurance compliance if any case comes up The year will also be included in the %check_in% and %check_out% short codes in guest messagingImproved agreement name validation 🪪We now require at least 5 characters and 1 space for guest and signatory names This will improve accuracy and preventing confusion for hosts Error message now clearly states "Full name is required" to encourage guests to use their actual nameOperationsAccept tasks in advance ✅Your teammates can now accept tasks in Hospitable Tasks up to 6 months in advance This will allow for better planning and organization of tasksLonger time-period for task completi

We’ve made it easier than ever to create and assign tasks, coordinate, and pay your teammates for the work they do! They can even access their own app to stay on top of jobs, keep you updated, and set up their payout method. We also have made improvement to the Vrbo Chrome Extension, helping navigate the channel connection. OperationsHospitable Tasks and the teammate app 🪣You can now create tasks for cleanings, turnovers, inspections, maintenance, or anything else your operation needs Simply add clear instructions, checklists, and due dates, so everyone knows what a job done looks like Your teammates can accept or reject requested jobs, then mark work complete in their app You can automatically generate jobs with Task Rules based on check-in and checkout timing, so routine ops happen without manual follow-ups Stay in the know with status updates flowing in real time as tasks move from Ready, In progress, Needs attention, and Completed Teammates can upload photos and updates in the app

Smart devices just landed in the Hospitable MCP server.Ask your AI to check batteries, lock up, let someone in, or notify you when something needs attention.If you’ve connected smart locks or thermostats to a property in Hospitable, you can now access them from any MCP-compatible AI client - including Claude, Cursor, and ChatGPT Desktop - using plain English. What you can doWe’ve added three new tools:get-property-devicesView every smart lock and thermostat connected to a property, including live device status like:Battery percentage Online/offline state Locked/unlocked state Current temperature HVAC mode and setpointsYou can also:Filter by device type (locks or thermostats) See any known device issues or errorslock-smartlockDirect device action which locks a smart lockunlock-smartlockDirect device action which unlocks a smart lockBoth lock actions wait for confirmation from the lock provider (Schlage, Yale, August, and others via Seam) before returning the updated device state. That m

Your guests can now download payment receipts and full reservation summaries as PDFs, straight from their guest portal.We’ve completely refreshed the Payments page in the guest portal for Direct hosts where Hospitable processes payments.Until now, the payments section was fairly basic: a static list of upcoming payments with no download options. If a guest needed a receipt for an expense claim, reimbursement, or chargeback evidence, they had to contact you, and you had to dig one out or reach out to us.That’s now sorted.What’s new?A redesigned Payments page showing the reservation total, all upcoming payment terms, and a chronological history of completed payments and refunds Card brand and last 4 digits visible on each payment, including Apple Pay and Google Pay labels Per-payment receipt PDFs available with one click on any completed payment or refund row A reservation summary PDF with: Property and reservation details Full price breakdown Payment history Your cancellation policy

Hello!We're excited to be the first global property management software to launch Optimize for Airbnb, a new pilot program from Airbnb designed to help drive more bookings from Airbnb guests in high demand dates. Optimize for Airbnb is currently only available to select hosts - you will have received an email today if you are eligible. How it worksReview Opportunities for your eligible properties in Hospitable. Activate some or all of your Opportunity dates (you can adjust them, too). During the booking window for your selected dates, your listing is bookable exclusively on Airbnb and Direct Hospitable automatically re-opens any unbooked dates to all channels at the end of the selected Opportunity's booking window.Airbnb is offering a 1% rebate to hosts on qualifying stays through September as part of the initial pilot. Based on your feedback and the success of this pilot, we will be reviewing future iterations of this program with Airbnb with the intention to bring you more demand and

Introducing a first for short-term rentals.Hospitable is the first official MCP server from a short-term rental platform.Now you can connect your Hospitable account directly to AI agents, custom apps, and workflows and actually run your business with simple prompts.Send messages. Update settings. Automate operations.All without jumping between tools.Just add the MCP server URL into your AI agent and you are ready to go.For hosts ready to connect, automate, and run their business on their terms.Try it out: https://help.hospitable.com/en/articles/14424057-connect-an-ai-agent-to-hospitable-using-mcp  

Hey everyone! 👋We’ve heard several requests for Static Guest Portal Links — shareable URLs or QR codes that let guests access upsells without needing their unique guest portal link.We love the idea! 💡 Hosts have told us they’d use this for guidebooks, signage, or on-site QR codes for things like firepit fees, equipment rentals, or minibar purchases.The challenge? Every upsell is tied to a specific reservation — that’s how we check calendar availability, manage upsell timing windows, and trigger post-purchase automations. To make static links possible, we’ll need a step where guests enter their reservation code so we can connect them to the right booking.We’d love your feedback:How would this fit into your guest experience? How are you currently handling upsell purchases and linking them back to bookings?Drop your thoughts below — and upvote the feature request to stay updated:🔗 https://feedback.hospitable.com/p/static-upsell-url-for-guest-payments

We have some great product updates that cover many different areas of the product, including the Tasks App, Auto Reply, MCP, and more! We’ve also made it easier for you to set up your business for your property management operations. Task AppPurchases tied to reservations in the Tasks App 🛍Your team can now clearly see purchases, like early check-ins, late checkouts, welcome baskets, and custom bed configurations We’ve also made upsells translatable for Spanish-speaking teammatesCustomized tasks list view 📋You teammates can now choose between a list view or calendar view for tasks We will save the view for easier access when they login nextAIConfigure your Auto Reply with a header 💬You can now add a header to your Auto Reply messages for a more personalized touch Choose to have a header or footer, letting guests know it is an automated AI replyInboxEasily share custom quote booking links with guests 🔗There’s a new button in the Inbox allowing you to access and copy the custom quote