Hospitable Changelog

Guests can now access and control their smart locks directly from the Guest Portal. 🔐Here’s how it works:🏠 Before check-inGuests will see a Getting inside section letting them know their door code will become available 24 hours before check-in.🔑 24 hours before check-inThe door code becomes visible in the Guest Portal, so guests have it ready ahead of time. The code will only start working based on the access time you've configured for the reservation.📱 During the stayGuests can: View their door code at any time Request a backup code if needed Lock and unlock the door directly from the Guest Portal Access multiple locks when a property has more than one 🔒 Secure accessBefore revealing a door code or allowing remote lock/unlock, guests must verify their identity via SMS or email.👋 After check-outThe Getting inside section is automatically removed from the Guest Portal, so guests no longer have access to the lock controls or codes.This gives guests everything they need to get

We’ve made some exciting improvements to help guests easily access your property straight from their Guest Portal! You’ll also see more control when managing your owner statements and calendar rulesets. Plus, you can now find Hospitable MCP in the ChatGPT app directory!Smart DevicesAutomatically add smart lock codes to check-in messages 💌When you connect a new smart lock account, your primary lock code is now automatically added to the right check-in message This makes it less likely to miss sending guests their access code or accidentally rely on a backup code If you have multiple custom check-in messages and we cannot tell which one to update, you will see a prompt with a direct link so you can add the code yourself quicklySmarter guest access in the Guest Portal 🔐Your guests can now view their smart lock code in the Guest Portal starting 24 hours before check-in During the stay, your guests can lock or unlock the door, request a code reset, and manage access for properties with mu

You can now automate more of your Owner Statement workflows through Hospitable’s Public API and MCP, giving you more flexibility to manage owner operations without manual steps.As of August 11, we’ve expanded what you can do with Owner Statements through both the Public API and MCP.You can now:Publish and unpublish Owner Statements, or mark them as paid or unpaid Create, view, update, and delete expense and reimbursement transactions Retrieve Owner Statement business details Check Owner Portal invitation and bank account connection statuses Subscribe to Owner Statement and transaction events with webhooksWe also recently added Owner Statement transaction line items, including expense and reimbursement details that match the Transactions table in Hospitable.Whether you’re building your own automation, connecting other tools, or using AI through MCP, you now have more ways to fit Owner Statements into the workflows that work best for your business.AvailabilityThese Owner Statements capab

Hi to our Hospitable Community! Don’t start the long-weekend without a quick tax update! Here is a long, much due to you all, list of new taxes that Hospitable remits for tax purposes.Hospitable is now collecting and remitting the following taxes for Direct Premium users, VRBO Partner Connection users, and any Upsells purchased through Hospitable:Alaska Anchorage Municipality Room Tax Juneau Occupancy Tax Local Sales Tax California Los Ángeles City Transient Occupancy Tax Colorado Breckenridge Local Sales Tax Public Accommodations Tax Denver City Lodger’s Tax Lodger’s Tourism Improvement District Tax District of Columbia Sales Tax on Hotels Georgia Chattahoochee Hills Hotel/Motel Occupancy Tax Illinois Chicago City Hotel Accommodations Tax Vacation Rental Surcharge Nevada Clark County Combined Transient Occupancy Tax Henderson City Combined Transient Occupancy Tax Las Vegas Combined Transient Occupancy Tax North Carolina Watauga County Occupancy Tax Puer

We have lots of updates this week, helping you effortlessly manage your turnovers and improve your guest experience through the Inbox and Guest Portal! We also made improvements to your Owner Payouts, making it easier to see how the payment will be divided.Hospitable TasksTask assignments with backup teammates 🛗You can now assign backup teammates to ensure tasks are covered even if your primary teammate is unavailable or declines If your primary teammate declines, the task automatically goes to the first backup Your backup teammate will then receive a notification to accept or decline This process continues through the backup teammate list until someone accepts or all options are exhausted If no one accepts, you'll be notified that the task has been declined, keeping you updated every step of the wayAdd teammates while creating a task ➕You can now create and add a new teammate while creating or editing a task If you search for a teammate and do not find them, you can add them on the s

You can now invite your cleaners and teammates into Hospitable, track task progress, and pay them directly through the platform.For many hosts, coordinating cleaners and other teammates is one of the most time-consuming parts of running short-term rentals. This update brings task management and payments together in one place, so you no longer need to juggle spreadsheets, messaging threads, and off-platform payment tools.With the new Hospitable Tasks app, teammates can view their assigned jobs, update task progress, and receive payment through Hospitable once work is complete. The Tasks app is a simple web app, so teammates can open it directly from their invite link on any device, with no download required.What this means for youRunning a hosting business means coordinating people, not just calendars. This feature helps you:Keep team operations and payments in one place Reduce back-and-forth messages about job status Give cleaners and teammates a simple place to see and complete their

Tasks can now move automatically to a backup teammate when your first choice declines, helping you spend less time manually reassigning work!You can add multiple teammates to the assignment section of a Task Rule or a Task and set the order you want Hospitable to use.How it worksWhen your primary teammate declines a task, Hospitable automatically assigns it to the first backup teammate you configured.If they decline too, the task moves to the next teammate in the list. This continues until: Someone accepts the task There are no more backup teammates to try Once that happens, we’ll let you know whether the task was accepted or whether everyone assigned to it declined.How to set it upHead to your Task Rules and open the Assignment section. You can now assign multiple teammates and choose the order they should be contacted.Helpful resources Task Rules: How To Create A Task Rule Task Rules: Automatically Assigning A Task To A Teammate Task Rules: Manually Assigning Tasks To A Teammat

Smart devices just landed in the Hospitable MCP server.Ask your AI to check batteries, lock up, let someone in, or notify you when something needs attention.If you’ve connected smart locks or thermostats to a property in Hospitable, you can now access them from any MCP-compatible AI client - including Claude, Cursor, and ChatGPT Desktop - using plain English. What you can doWe’ve added three new tools:get-property-devicesView every smart lock and thermostat connected to a property, including live device status like:Battery percentage Online/offline state Locked/unlocked state Current temperature HVAC mode and setpointsYou can also:Filter by device type (locks or thermostats) See any known device issues or errorslock-smartlockDirect device action which locks a smart lockunlock-smartlockDirect device action which unlocks a smart lockBoth lock actions wait for confirmation from the lock provider (Schlage, Yale, August, and others via Seam) before returning the updated device state. That m

This week we introduced the Property Manager Marketplace, a features designed to connect quality homeowners with top-performing managers in their area! We also released a new smart device integration and updates to submitting damage claims. Property Manager MarketplaceOwner intake forms and property manager profiles 🤝The new PM Marketplace is now available allowing homeowners and property managers to seamlessly connect Property Managers can update their profile to better describe the service they provide, areas they can manage, and set the commission range they desire Owners can fill out the intake form, answering a few questions about their property and goals, and receive a curated list of potential property managers to work with Property managers will receive interested owners and are able to express interest in managing their home Contact information will only be shared once the owner and property manager express interest in working together You can learn more by reading our detail

Hi all,We’ve rolled out several improvements to Guest Vetting over the past few weeks.The goal is simple: Faster verification for good guests No repeat ID checks for returning guests Clearer signals when something about a booking needs attention Here’s what changed. Returning guests don’t need to verify again on Direct PremiumIf a guest has already completed identity verification with you before, they won’t need to go through the same process again.When they book again: Their previous verification can be reused They can move through the booking flow faster This works across: Instant bookings Booking requests Custom quotes What this means for you Faster booking for trusted repeat guests Less friction during checkout A smoother experience for guests who already stayed with you  Fewer false alarms when names don’t match perfectlyIn life, guest names don’t always match their ID exactly. People use nicknames. They skip middle names. Sometimes there’s a small typo when booking.

We’ve made it easier to manage property ownership and communicate with your operations team! We’ve also optimized the trip insurance purchasing experience for guests, which is already seeing positive results, with more policy purchases. Property OwnershipSimplified property ownership for management agreements 🏠You can now easily assign or change property ownership in the Properties tab This opens a management agreement ownership period and shows the property's timeline The change will help you keep track of current and any upcoming property ownersMove a property to an owner from their own page 📑You can now easily transfer properties between owners from their owner page Easily see which properties are currently owned by that owner Choose a move date and confirm the transfer before committing to the changeBooking.comPricing is now automatically applied to far-future empty dates 🗓Your far-future empty dates will now have default prices applied on listings The prices will follow the sam

We’re excited to announce we are the first property management software to support native split payouts, ensuring managers and owners get paid quickly for every booking! We also have some great updates to Hospitable Tasks and the Home Dashboard to explore. Owner ManagementSplit Payouts for seamless owner relations 🔀Hospitable is the first property management software to let you natively split your payouts hassle-free between owners and managers The payout can now occur automatic for owners and managers at check-in, making sure everyone gets paid promptly You can learn more about Split Payouts in our detailed help articleDisplay nightly rates in Owner Portal 🗓You can easily enable displaying nightly rates in the Owner Portal calendar It is an opt-out feature by default, giving you the option to turn off this feature if desired This provides more transparency for property owners and helps them collaborate with informed decisions about their rentalsHospitable TasksPay off platform for t

Hi to our Hospitable Community! We wanted to provide an update on tax remittance expansion for our users over the past few weeks. 😊Hospitable is now collecting and remitting the following taxes:Alabama Gulf Shores City Lodging Tax Arkansas Eureka Springs CAPC Tax California Alameda City Transient Occupancy Tax Palo Alto City Transient Occupancy Tax Sacramento City Transient Occupancy Tax Sacramento Tourism Marketing District Tax Sacramento Tourism Infrastructure District Tax San Diego City Transient Occupancy Tax Colorado Colorado Springs Sales Tax Colorado Springs Lodger’s Tax Florida Hillsborough County Transient Development Tax Hawai Hawai’i County TAT Honolulu County TAT Kaua’i County TAT Maui County TAT Louisiana State Sales and Use Tax Parish and Local Sales and Use Tax Maryland State Sales Tax Missouri State Sales Tax Local Sales Tax (County, City, Special) Montana Big Sky District Resort Tax New Hampshire Meals and Rooms (Rentals) Tax New York Schoharie C

We’re rolling out a brand new design for our beloved dashboard! You’ll see some iterations over the next couple weeks and see a “Feedback” button in the top right corner of the dashboard. Let us know what you think and we’ll do our best to bake it into the next iterations! Also, some fantastic improvements to our Hospitable Tasks App and Inbox.GeneralRedesign of the home dashboard 🏠We’ve given the Check-ins, Checkouts, and Tasks table sleeker design more consistent with the app You’ll now see 10 check-ins, checkouts, and tasks in the table, but can load more if needed Community posts and the Events feed have been combined and moved to the bottom of the page The Events feed now shows in your local time There is a Feedback button in top right for you to let us know what you like and dislike to help with future dashboard iterationsExperience a new look with dark mode 🌚You can now personalize the app to be in dark mode Easily switch between light, dark, or system mode from your profile s

We continue to deliver exciting updates to the the Tasks App and our Public API capabilities! You’ll also notice easier ways to set filters on pages and understand how numbers are calculated on your owner statements.Hospitable TasksEasily confirm task completion and view guest reviews in the Tasks App 🧹When completing a task, teammates will now be automatically scrolled to the relevant section for confirmation They will no longer need to manually scroll to the bottom to confirm task completion For tasks that involve guest reviews, photos, and checklists, teammates will be taken directly to that section upon completion This makes it easier to track and confirm task completion, as well as view important guest feedback and photosTranslate the Tasks App into French 🇨🇵Teammates can now use the Tasks App in French, which happens to be the fourth most used language by teammates This makes it easier to smoothly communicate with French-speaking teammates It also enhances the user experience

Hey everyone! 👋We’ve heard several requests for Static Guest Portal Links — shareable URLs or QR codes that let guests access upsells without needing their unique guest portal link.We love the idea! 💡 Hosts have told us they’d use this for guidebooks, signage, or on-site QR codes for things like firepit fees, equipment rentals, or minibar purchases.The challenge? Every upsell is tied to a specific reservation — that’s how we check calendar availability, manage upsell timing windows, and trigger post-purchase automations. To make static links possible, we’ll need a step where guests enter their reservation code so we can connect them to the right booking.We’d love your feedback:How would this fit into your guest experience? How are you currently handling upsell purchases and linking them back to bookings?Drop your thoughts below — and upvote the feature request to stay updated:🔗 https://feedback.hospitable.com/p/static-upsell-url-for-guest-payments

Were excited to introduce the foundation of our new Tax Center, helping you get full understanding of which properties and channels we are handling taxes for and which still need manual attention! We also made some convenient updates to the Tasks App to help make your teammates more efficient in the field.TaxesIntroducing the Tax Center for all your bookings 📑You can now manage all relevant taxes for your property in one place Check and see which active channels your taxes are being remitted for View details for Hospitable-managed taxes, including maximum number of nights Easily edit, delete, and create taxes from one centralized location Set dedicated tax business and registration IDs for more efficient tax managementTasks AppTeammates can see all past tasks in the Tasks App 🧽Your team can easily view all their past tasks with infinite scroll-back This will help teammates save time and effort compared to using the calendarUse speech-to-text in the Tasks App on Android 💬Teammates ca

We’ve relaunched Metrics with a completely refreshed experience — making it easier to understand your business, explore your performance, and build dashboards that truly fit the way you operate.📺 Watch the announcement from our Town Hall👀 Try out the new Metrics experience with this interactive demo💻 Join our upcoming Power-up Workshop on Metrics Here’s what’s new in Metrics✨ Custom dashboardsCreate dashboards tailored to how you work — by property, by owner or by different time filters.📊 A growing library of widgetsCharts, tables, and single-value stats to build a complete picture of your business. You can now track: Reservation Financials — revenue, fees, taxes, and overall financial performance Reservations — booking trends, lead times, stay patterns, and cancellation behavior Occupancy — booked nights, pacing, availability, and gap analysis Owner Statements — owner payouts, PM earnings, commissions, and expense breakdowns Reviews — category ratings, review trends, tags,

We have some great usability updates for the Tasks App and Owner Statement, making them more efficient for your teammates and property owners! We’ve also made it easier to set pet rules and fees throughout your portfolio.OperationsPortuguese language added for Tasks App 🇵🇹We’ve added Portuguese in the Task App to increase available usage Checklists, messages, upsells, and more will auto-translated to Portuguese This is the second (Spanish) of many languages to be added and we’ll soon be translating help materials to help train teammates easierTeammate reviews of guest cleanliness on your dashboard ⭐️You can now view your teammate’s reviews for guest cleanliness on your dashboard Guest reviews with 3 stars or less will be highlighted on the dashboard for you so view This allows you to easily identify problematic guests and take immediate necessary actionsSpeech-to-text for guest reviews 💬Teammates can now easily leave detailed guest reviews by using speech-to-text instead of strictly

This week's updates focus on catching problems before they cost you money - unverified bank accounts, overdue payments, and stalled Booking.com connections all now surface proactively on your dashboard. We also shipped a Guest Portal payments upgrade and a couple of quality-of-life fixes to messaging.Guest PortalAd-hoc charges now route through the Guest Portal 💳When you hit "Request payment," we no longer send a Stripe or Adyen payment link - we create an actual payment entity that routes guests through the Guest Portal to pay Vrbo Merchant of Record reservations are now supported tooDashboard & NotificationsBank account verification alert 🏦We now show a dashboard notification when your bank account isn't verified yet, including how much in payouts verifying it will unlock It links straight to your accounts overview so you can verify from there - the notification clears automatically once you do This surfaces specifically when a payout fails because of an unverified account, not

Hi everyone 👋 We're excited to announce that Google Nest thermostat integration is now available to all Hospitable users! 🎉Over the past few months, we've worked closely with Google through their certification and approval process, completed Google's testing, and progressed through private pilot, public pilot, and open beta. Along the way, we've been onboarding more hosts, gathering real-world feedback, and continuing to improve the integration.With that testing successfully behind us, we're now releasing the integration to all users.⚙️ To get started: Navigate to Devices → Thermostats → Connect Account Select Google Nest and complete the authorization flow A huge thank you to everyone who participated in the pilots and beta, reported issues, shared feedback, and patiently waited while we worked through Google's approval process.Google Nest is officially live! 🚀

We have lots of improvements to the Guest Portal to make it an easier and more convenient ecosystem for your guests to navigate! We also expanded our MCP and API capabilities and released Google Nest smart thermostats for all users to connect to.Guest PortalImproved design and functionality for guests 🚪There’s now a "Getting there" button when the property’s address is available The check-in and checkout dates emphasized with a card and more visible The booking platform and host name are now displayed on login and check-in screens We’ve introduced a three-tier color system to prioritize tasks: red for urgent, purple for promotional or in progress, and grey for default There is a new button that leads to payments that are due, overdue, or need retriedEasily manage and pay for upsells on the dashboard 🛍Guests can easily access and check out their cart with a button on the dashboard Guests can keep track of items in their cart with count conveniently displayedDirections and copy address