Owner Statements and Invoices for Airbnb co-hosts are here!

I deep dove into this quite a bit and still can’t figure out how to tell Hospitable that I have already collected the cleaning fee on Airbnb but not VRBO. The most popular cohost payout split on Airbnb should be % commission plus cleaning fee.

Hey ​@Mikey ! 

Am I understanding your situation correctly?

• On Airbnb, you get your payout directly from Airbnb which includes your commission and the cleaning fee. 
• On Vrbo, you need invoice the owner for both the commission and the cleaning fee. 

This should work with the way you have it configured, if I’m understanding correctly. I briefly checked your account to see it in practice, but I didn’t see an invoice that has both Vrbo and Airbnb reservations on a property since your new commission (w/ the co-host payouts) was applied to it to be able to confirm with certainty! 

Let me know if you have an invoice with this new commission agreement applied, that has reservations from both platforms, and we’ll dig into it more together.

Hey Emily,

That’s correct! Your two points above are what I am trying to do. 

I do have one client that is Airbnb cohost payout but without the cleaning fee. Kinda confusing

 

What do you charge commissions from?

How do we answer this question when we are setting up Owner Statements so that it aligns with the Airbnb Co-host payment that we are getting?

Thanks

Hi ​@Jamie Salyer! It would be good to know more about how your co-host payouts are set up in Airbnb, so we can recommend something that aligns as closely as possible. 

Here are some typical setups and what we’d recommend if you want to align across all booking channels.

Keep in mind the reservation commission agreement applies across all booking channels, and once you let us know that you’re receiving Airbnb co-host payouts we simply report the numbers but mark them as paid, so that the owner is not charged for those again. 

Once you set this up, please review your statement and confirm the setup I recommend aligns with your expectations. 

Thank you Emily!! I have been trying to get these specific details for a week. I am very grateful

Additionally, if I select “check in date” , will that line up with co-hosting payout. 

One more question please, can you clarify  “toggle off reporting net fees”? 

thank YOU so much Emily!

​@Jamie Salyer Check-in will align most closely with your co-hosting payout, which should typically come to you on the check-in date or the next day. That said… I believe you have some flexibility on Airbnb to configure when you receive your payouts, so if you have anything custom set up (like paying out only when you meet a certain threshold) it may not align exactly. Still, the math will work overall. 

Yes so when I mentioned to “toggle off reporting net fees” here’s what I mean. When you’re configuring your Reservation commission agreement, the ‘Reservation fees’ section is where you configure how fees are reported (gross or net) and how they’re split (between you and the owner). I recommended you toggle off “report net fees” so that gross fees are reported on the owner statements.

• Net fees = the amount after the host service fee is deducted
• Gross fees = the amount before the host service fee is deducted. The only reason I recommend toggling off ‘report net fees’ in your specific scenario is because you’re trying to align with Airbnb, and Airbnb pays out the gross cleaning fee for co-host payouts, not the net. 

Hope that provides some clarification! Again these are recommendations, please double check the statements to be sure it’s behaving as you’re expecting since you know your setup best 🙂

i LOVE all the details and flexibility in the financial data for the owner statements - well done!
however, it would be super nice to have a toggle OFF for the owner portal to NOT SHOW FINANCIAL DATA in real time and only once owner statements are published.
Problem → Showing financial data in real time introduces so many inquires from owners (i was at $3500 on jan10 and ended up for the month at only $2700, reservation cancelled? WHY? how much was refunded? Why did we refund? Did we get rebooked? how many days did we get rebooked? how much per night original reservation? how much per night on rebooked reservation? so, tell me again why guest cancelled? could you not do anything to avoid cancellation? ETC) these are all questions i currently enjoy NOT having 40 owners asking me about.  
I LOVE full transparency in the oner statements and LOVE the owner to see their calendar in real time but really wish we could have owner portal NOT include any financial info until owner statements are published.

 

 i also think the verbiage on the owner portal is poor. I understand WHY it is there but from owner perspective it makes me think that the property manager has the ability to change financial information and compromises accurate reporting. I have always been very transparent with owners and never had any issues but this verbiage makes me nervous that it is introducing the thought that the financial statements are not reliable as property manager has the ability to make changes.

 

I do REALLY like the occupancy rate and the nightly avg metrics in real time and think that is awesome for owners to see in real time but if I have to give those up to exclude the warning verbiage and financial info in real time on owner dashboard then i would in a heartbeat. 


 

Hey ​@ssd ! Do you have any ideas for better verbiage for that banner? I can totally see where you’re coming form. Is something like this more clear that the changes could happen because of new or altered reservations?

This month’s revenue breakdown is not final.
The breakdown reflects revenue from reservations which are in-progress or have not yet begun. Details may change as reservations are added or altered, and will be finalized by your property manager when the month ends. 

Regarding wanting to hide financials that aren’t yet final, we have an open request for this that I’d recommend you upvote so you can stay up to date! https://feedback.hospitable.com/p/toggle-off-financial-info-in-real-time-on-owner-portal

Owner Statements and Invoices are now properly handling calculations for hosts who take Airbnb co-host payouts from Airbnb directly!

Here’s how it works:

• When configuring our Reservation commission, let us know that you receive Airbnb co-host payouts directly from Airbnb. 
• On your Statements or Invoices, you’ll see a few new columns:
  • Total paid to manager/owner will include the amounts already paid by Airbnb to the manager/owner
  • Remaining balance due to manager/owner will include any additional amount owed to the manager/owner from Flat fees that are a part of the Reservation commission, if any
• On your Profit & Loss and, if connected, your accounting software, you’ll notice that journal entries for commissions from Airbnb reservations are marked as paid on the check-in date, while the commissions and fees from reservations on all other platforms are marked as paid when the relevant Statement or Invoice is marked as paid.

 

Let us know what you think!

Happy Hosting,

💜 Hospitable’s Mogul team

PS - If you receive Airbnb co-host payouts, and have been using Owner Statements and Invoices anyways and utilizing hacky workarounds, we’d recommend you set up new Reservation commissions and apply that to future months moving forward. Check out our help article on applying a subsequent commission to a property here. 

​I have tried this Emily.  But hospitable isn’t pulling the correct amount that was actually paid via airbnb so it isn’t accurate.  I have had to revert back to the hacky workarounds. - but then hospitable statements are pulling that credit for paid by airbnb and adding it to what the owner is making - so it is creating quite a bit of confusion.  I really want to do everything in Hospitable for owner statements and was a big fan but am now finding these features are still not working.  What am I missing.  Thanks.

Hey ​@mindi! I believe Emily has already reached out to you, but feel free to drop a note here if you have any other questions! 💜