New to the Community? Everything you need to know
Hi Hospitable Community!If you haven’t already, don’t forget to update your profile with some details about yourself and a photo of you.You can also take a moment to introduce yourself to the rest of the community by commenting below. Feel free to follow this template if you’re not sure where to begin:🎤 Name 📍 Location 📅 Number of years hosting 🤝 What you do: Owner, self-manager, co-host, property manager, industry vendor, cleaner etc. 🏡 Number of properties managed 🎨 Interesting fact about youWe can’t wait to get to know you all better!
Hello from Cape May NJ!I am NEW to this platform and community. I just wanted to introduce myself. This forum is so helpful already! 🎤 Name: Rose Veltri 📍 Location: Cape May & Wildwood, NJ, USA 📅 Number of years hosting: I hosted my personal cottage by myself for 4 years, but I am now helping a team build their company through this site! 🤝 What you do: I will assist in the management of this platform for the owners of a direct booking company. 🏡 Number of properties managed: right now, 2, but more to come….. 🎨 Interesting fact about you: I am a business consultant who is 1 year into my own company, Rose Business Assist Pro. I help others streamline and manage their businesses and help them grow their entrepreneurial visions into reality...also walked on hot coals at a Live Tony Robbins Event…Have a great Day, Ro!
We have some exciting improvements for the guest portal that make it easier to navigate while showcasing your company's brand! Plus, there are a few quality-of-life updates. Guest PortalNew intuitive and branded design 🖌The guest portal got a fresh redesign that makes it easier for guests to navigate, complete tasks, and purchase upsells You can also brand your guest portal with your logo and colors, showcasing your company's styling Lastly, you can now add your custom domain and create a subdomain to the guest portal, ensuring guests feel they're on the right siteSecurity DepositsBooking.com listings show deposits 🔓Your Booking.com listings will now display that a security deposit needs to be collected to create a reservation Explore how to set up and collect security deposits in this interactive demoUpsellsEasier visibility on the quantity purchased 🛍You can now see the quantity of an upsell that your guests bought in your inbox, and the confirmation email sent to youCalendarLoad
Property managers, this one’s for you!We just announced the release of our brand new Owner’s Portal. It’s all about giving your clients a clear, confident view of what’s happening—and making you look like the pro you are. You can watch the full announcement from our Town Hall here.Today, the Owner’s Portal is live, allowing your owner to...View a consolidated dashboard with KPIs and a Revenue Breakdown of all their properties. Access all their published statements and invoices. Get a sense of how the future is looking. Want to see what your owners will see?👀 If you’re on the Mogul plan, you can preview the portal and invite owners today. 🚀 If you’re on the Legacy, Host or Pro plan, and just want a peek, you can explore Owner’s Portals here.Get ahead of the questions before they’re asked—and deliver an experience that leaves your Owners thinking… I’m so glad I hired this property manager.In Q3, we have plans to include a Calendar in the portal, so your owner can view reservations and
Accounting can be… hairy! Especially during tax season 😱 But it doesn’t have to be. On our Mogul plan, accounting is a breeze. And for those of you using QuickBooks, it just got even breezier!Hospitable’s QuickBooks integration is here! Connect QuickBooks to your Business, and our recommended configuration will be based on your specific business model (Owner, Manager, Arbitrage). You can create as many Businesses as you need. Roll with our accounting recommendations, designed by our Accountant in Residence, Brandon Huetteman, CPA (who is himself an owner, manager and arbitrage...er), or customize the setup to meet your specific needs. Use Classes within a single QuickBooks account to track profits by Business and more granularly by Property, alleviating the need for multiple QuickBooks accounts. Choose the date to start syncing QuickBooks. If you haven’t done any accounting yet this year, pick January 1, 2025 and we’ll take care of the hard parts 😏Not on Mogul yet, and curious to lea
Hey everyone! 👋We’re working on a new addition to Upsells: Upsell Requests! We’d love to hear how you’d use this feature—and what challenges you face when certain upsells need manual approval.Right now, any upsell purchased through the Guest Portal, like Early Check-In/Late Checkout or Pool Heating, is charged in full immediately.But what if you need more control to confirm availability before charging the guest? That’s where Upsell Requests come in! 🎉Guests will still be able to browse and check out upsells as usual, but certain products can be configured as “requiring approval”. Those will remain pending approval before payment is (fully) captured. As the host, you’ll be able to approve or deny the request, and we’ll handle the rest—seamlessly—for both sides.This is perfect for offerings like boat rentals, private chefs, or anything that depends on availability.We’re already laying out the roadmap, but we want your input to shape the experience:What kinds of upsells would you want
We’re getting 85-90% occupancy on AirBnB. But VRBO has absolutely ZERO bookings. Listings are as identical as can be, dnyamic pricing is synced. Is anyone else facing the same issue?
Deliver the best guest experience possible!Plus, updates to security deposits and owner portals! Our upgraded guest portal now automatically handles upsells, security deposits, and rental agreements. With smarter logic, sleek design, and built-in automations, guests are guided through a seamless check-out experience that drives more conversions, ensures compliance, and protects your property’s assets and payouts. We’ve summarized this week’s Town Hall below, but you can watch the full recording here if you missed it. You can also check out our recent product updates in our community changelog, and we are asking again for your feedback on how we can improve the community experience in this quick user survey.Lastly, be sure to attend our upcoming events, including our Guest Portal Workshop on July 16, our next Town Hall on July 23, and our Orlando In-person Workshop on September 15. If you’re curious about our new plans and want to explore the guest portals or other features, book a call
Hi Hospitable hosts! Would you be interested in paying around $100 for an in-person workshop with the Hospitable team, that helps you get the most out of Hospitable?We’re currently gauging interest and finalizing the details.The first in-person workshop would likely take place on September 15, 2025, at or near the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando.Feel free to share your thoughts in the comments below.
Level up your Hospitable setup — live and in person!We’re hosting a full-day Hospitable masterclass in Orlando, Florida on Monday, Sept 15, right before the VRM Xtravaganza. Whether you're just starting or scaling, this hands-on session will help you optimize your setup, grow direct bookings, and stay ahead on short-term rental strategy, including Tax Cuts & Jobs Act updates you need to know. Workshop topics include: Connecting OTA Channels (Airbnb, Vrbo, Booking.com, Google Vacation Rentals) Automating messages and reviews Setting up your direct booking website Connecting and configuring smart devices (locks, thermostats) Implementing dynamic pricing strategies And more Important: Please bring your laptop, this is a practical, interactive workshop. The ticket price is $249 (+ fees and taxes, total around $285) and includes lunch, snacks, and refreshments throughout the day.Limited to 50 spots. Use code HSPTB for $50 off if you book before July 31.Full details + registr
Dear Hospitable Hosts,You’re not just using Hospitable. You’re part of a growing network of hosts, property managers, virtual assistants, service providers, and cleaners solving hosting challenges together.We want to make that network more useful beyond the software, and we need your input to get it right. If you haven’t already, take a quick survey (under 10 minutes) to tell us:What kinds of events, education, and tools would actually help What’s working, and what’s missing How we can better connect you with people doing what you doP.S. Filling out the survey puts you in the mix! Three hosts will be randomly chosen to get a Hospitable merch box.
Hey everyone!I have three properties on Airbnb and Hospitable. I have a 2 night minimum stay for all of them, but Airbnb only enforces this for one of the three properties. Even though the Airbnb app says and maintains 2 night minimum for all three listings, for two of the three listings, guests can still request and book for a single night. What is going on, and is anyone els experiencing this??
My prices showing on my OTA’s are almost doubled from what is showing on my pricing software and PMS (PriceLabs & Hospitable) I don’t know what else to do. I checked everything under calendar, pricing and customizations. I need help.
Unfortunately Hospitable doesnt let you allocate cleaners to particular days for check out cleans. So for example, I have a cleaner who is available for two days a week and another one that is available the other 5. I cant automatically send all cleaning jobs on the two days a week to one and the rest go to the other. But, I have been told that other platforms do this, like Turno. Then when I investigated Turno, it became obvious that they will try to encourage my cleaners to go onto their marketplace - potentially poaching my very hard to find cleaners! So no, I wont be using Turno. I am now looking at Breezeway. Which costs $20 per month per property (first one free if you apply within hospitable). Has anyone had experience with Breezeway? Or is there anything else I should look at? Thanks!Jay
Hi everyone!We're excited to share that Fillable Fields in Rental Agreements is now live in Beta for hosts across all plans (including legacy)!We've rolled this out to easily capture key guest details when they sign your agreement. It's especially helpful if your HOA or local regulations require specific information from the guest.Now you can collect that info directly through Hospitable, without needing additional tools like Docusign.⸻📝 What's new?✅ Add fillable fields to any rental agreement✅ Info is captured when the guest signs✅ Auto-inserted into your final agreement PDF✅ No extra cost, included in all plans⸻🔧 How to use it:Enable the experimental features toggle in Settings > Preferences Go to Guest Experience > Rental Agreements When editing your agreement, click "Add personalization" and select fillable field Choose from a list of built-in fields, including: • Guest name, email, phone, date of birth, age • Address and billing address • Passport/Document ID • Reason for
I’ve done business valuations for acquisitions before, but not for STR property management. Any advice or recommended resources?Key metrics to dig into? P&L - EBITDA or something else? Typical multiple? Happy to take convo offline, if that’s better. Thanks in advance.
Hi all!I’ve purchased a domain, what is the most cost effective way to have a branded email address.I’ve tried google workspace but it is too expensive. Any recommendations are greatly appreciated!
Our product team has released a few updates that should make collecting security deposits and selling upsells much easier! Check them out! Security DepositsLive for Booking.com reservations 🔐Users on our Host, Professional, Mogul, and Direct Premium Legacy plans can now collect, hold, and release security deposits for your Booking.com guests Learn more by exploring this interactive demoSecurity deposits added to the Apps page ⚙️It's easier than ever to get started with security deposits with detailed instructions and a "Get Started" guide on the Apps pageBooking.comAutomated AI review replies 🔮We can now generate an auto-reply to your Booking.com guests the same way we do with your Direct and Airbnb reviews Just review and click send, we will take care of the rest You can learn more about how it works in this detailed help article (though it references Airbnb, all the content now applies to Booking.com)UpsellsImproved Payout History in Settings 🏦Payouts are now grouped by date and m
Hospitable joins Chekin for a live webinar on June 26, 2025 at 11am EST!Discover how automation is transforming the world of hospitality, from hotels to short-term rentals.In this online session, we’ll explore how tech is helping operators streamline daily tasks, improve team efficiency, and deliver better guest experiences. Whether you’re managing a vacation rental, hotel, or serviced apartment, this session will show you how to work smarter, not harder.Save your spot and learn how automation can do the heavy lifting, so you and your team can focus on what matters most. June 26, 2025 11am ET Hosted by Chekin + HospitableRegister
Ready to Own Your Bookings?Join us for our Direct Booking Power-Up Workshop on Wednesday, July 2, from 12:00–1:00 PM ET and learn how to break free from OTA fees and take full control of your guest experience!What’s in it for you?→ A guided tour of Hospitable’s Direct Booking site builder — launch a stunning, guest-ready website in minutes.→ Configure payments, guest vetting, and messaging to build trust and streamline operations.→ Learn to set custom policies, upsells, and promo codes to enhance your guests’ experience (and your revenue).→ Discover tips to connect a custom domain, optimize for SEO, and integrate analytics.→ Marketing strategies to drive traffic and turn first-time guests into loyal bookers.Perfect for:→ Hosts ready to reduce OTA dependence→ Property managers growing their brand→ Anyone curious how Hospitable empowers direct bookings from end to endSpeakers: Derek Jones, VP Sales & Partnerships Abby Grous, Senior Product Manager 📅 Register now and start building
I have a small Covered Wagon STR that I am considering making pet friendly to help drive more traffic and so I don't have to keep denying booking request or inquires. The area it is parked on is gravel. We do not have a fence up at this time. The interior floor is wood with some insulation below it. I am considering putting in plank flooring to seal and protect the wood and insulation. Maybe a small kennel area and doghouse with artificial grass outside close to the Wagon.Any direction on linens to use in a pet friendly space? Any cleaners that work really well to keep out pet odor? How do you add a pet fee only to the people with pets with price labs? What kind of pet fees should be charged? What limits do you put on the pets? dogs only, dogs and cats only, no Bird or exotic animals? How much extra do you pay cleaners for a stay with pets? Any direction or stories you can share to help us make the final decision to help us decide to do this or not would be greatly appreciated
We rolled out Advanced Settings for Hospitable Dynamic Pricing to all users. You can now fine-tune how the model behaves for weekends and local events.🏖 Want your weekends priced higher?🏈 Need the model to better reflect local concerts or sporting events?Now you can easily: Adjust weekend pricing aggressiveness Make pricing more or less reactive to local demand Set custom % boosts to get closer to your ideal nightly rate Questions or feedback? Drop them in the comments 👇
We’re excited to announce that Zapier Integration v1.1 is now live, bringing a major upgrade to your automation toolkit! Until now, our integration supported Triggers only, allowing you to kick off workflows from events happening in Hospitable. With version 1.1, we’re adding Actions, enabling you to do even more directly from your Zapier Zaps. ✨ What’s New in v1.1? You can now perform actions in Hospitable from other apps in your Zapier workflows. The following Actions are now available: Send a Message to a Reservation Automatically send a personalized message to a guest linked to a specific reservation. Send a Message for an Inquiry Engage promptly by sending a message to a guest who has made an inquiry – perfect for faster follow-ups and conversions. Respond to a Review Close the loop with your guests by automatically posting responses to reviews as they come in. These new Actions unlock powerful automation possibilities. Whether you’re using a CRM, calendar, or AI assistant i
How do you find your property on agoda? When I try to search by the city, it doesn’t even show the city listed? If I search a nearby city, I see properties around my area but mine doesn’t show up.
Hello everyone.We have situation when guest decided to leave the accommodation after two night staying (reservation was for 3 weeks). Guest cut off water in the apartment, sent that to Airbnb and said they don't have water. They also complained that the property doesn't have parking (we explicitly mention that the property is located in historical centre without parking on the listing page, at the moment of the reservation and five days before arrival). And also that the property does not have aircons in each bedroom - again this is historical building and putting aircons everywhere was not possible when we were doing renovation.Guest also left us one star review on Google Maps and Airbnb.So the Airbnb altered reservation and withheld the payout without any consultation with us. We got just a cleaning fee and two nights instead of full reservation for three weeks.We appreciate your suggestions how to deal with that. Thank you.
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