Recently active topics

I still rather routinely have alteration request errors. For example, a recent guest is trying to alter the reservation from one guest to three guests, and the Airbnb platform is saying this will result in $111 decrease in the price of the reservation. There is nothing in our policies about this at all, and it makes no sense. I have two different reservations that are having issues like this. Anyone else?

Hi everyone,I’m posting here because my support ticket is currently stuck in the queue, and my Booking.com listing is completely dead in the water (showing as Closed/Unbookable on the Extranet), I really need a Hospitable staff member or engineer to take a look at our connection mapping.Here is exactly what happened: The Background: We had multiple mapping issues with this specific Booking.com listing previously. To fix it, we created a duplicate listing, muted it, disconnected it from Booking.com, and then reconnected the muted one. It initially looked perfectly fine. The PriceLabs Trigger: The next day, we integrated PriceLabs. As required, we unpublished the listing temporarily to finalize the pricing settings. The Glitch: After doing this, the Booking.com listing completely vanished from our Hospitable properties dashboard. Simultaneously, on the Booking.com Extranet side, the listing’s status flipped to "Closed / Unbookable." Where it stands now: We called Booking.com suppor

Feature request: please add a create-transaction MCP tool. The current MCP only has read access for transactions, but we need to write completed cleaning and maintenance task data (property, date, amount, category, notes, photos) directly to owner statements.

I have had pushback from guests, and even a couple of not great reviews related specifically to the ID verification and rental agreement in the Hospitable portal.  The guests are not sent access details until the tasks are complete, but they say they did not know about the additional requirements ahead of time.  These are booking through AirBnb and VRBO.  Should I skip the ID and rental agreement tasks on those channels? What are other people doing to keep the experience positive with these extra tasks?Ryan

Has anyone signed up for the top rated guest discount? Did you raise the markup for Airbnb to account for this? Does the discount stack?  

Come say hi to us at the 2026 ASTRA Here to Stay conference on 21-23 October on the Gold Coast! More info and tickets here: https://heretostayconference.com/ Use code HOSPITABLE for 10% off.How it works:Using this code grants 10% off the chosen registration rate It must be applied on the registration page, on the selected category of registration.Early bird pricing ends on July 21. See you there?

Curious to see what other operators out there are using for damage waiver protection for their homes. We have used Truvi the past two years and we have seen their process change alot lately. They used to be known for replacing damaged linens and towels, etc...but any damaged linen, towel, bedding, etc that we have reported lately they have declined it saying its normal use. Even after being washed, time stamped, and before and afters. We have been declined every time lately.Are there any operators that are satisfied with alternative companies?

Apart from JottoGo… what are your top 3 Hospitable integrations? 👀Obviously I’m going to say JottoGo for mine, so let’s put that one aside. 😄If you were setting up a brand new hosting business tomorrow, what are the first three integrations you’d connect to Hospitable?I’m interested in hearing about the tools you genuinely couldn’t live without.Bonus points if you tell us why each one made your top three.I’m secretly collecting ideas for a Top 10 Integrations Every Short-Term Rental Host Should Know About article, so your recommendations might end up helping a lot of other hosts too.

Hi everyone, another Nest thermostat update 👋Great news - we've now received Google's approval to move into a public pilot for the Nest integration.As part of the approval process, Google tested the integration and approved it for a public pilot.Over the past few weeks we've also been testing with a small group of users and Hospitable employee-hosts, and the results have been very encouraging. We're now ready to expand testing to a much larger group so we can gather more real-world feedback across different setups and continue polishing the experience before a full release.If you'd like to participate in the public pilot, you can apply here:https://hospitable.typeform.com/to/JvsYj0Z8We'll be onboarding users in batches as we monitor performance and feedback.Thank you again to everyone who's been following the progress, sharing feedback, and patiently waiting for Nest support. It's been a long road getting through Google's approval process, and we're excited to finally get the integrat

Hi Hospitable hosts,I’m starting a separate thread based on Petra’s recommendation so this does not get buried in my longer Hospitable/Smarty/Vrbo messaging incident thread.Bottom line up front: I’m looking for practical Vrbo host experience with review moderation, Owner Grace Period timing, technical escalation, and whether Vrbo can reopen a host-review window after inaccurate support guidance.Questions for Vrbo hosts Has anyone had Vrbo’s technical team roll back or reopen the host-review timeline so the host could still submit a review? If Vrbo support gave you inaccurate deadline guidance, were you able to get the host-review option restored? Were you able to escalate a review/moderation decision before or after the Owner Grace Period ended? Did Vrbo ask for your side of the story or any host evidence before approving the guest review? Did you submit your host review while review moderation was still unresolved, or did you wait? Did a Vrbo supervisor, review specialist, o

Hi Texas hosts! 👋 I'm Sara Hollander, co-owner of Travina, and we just joined as a Hospitable partner.Travina connects vacation rental hosts with professional travel advisors, the people planning trips for their high value clients.We're not a booking engine. We match you with travel advisors looking to book your property, and bookings happen through your own Hospitable direct booking link. You can see how the connection works here: https://help.hospitable.com/en/articles/15483841-connect-hospitable-with-travina-to-reach-travel-advisors-and-high-value-guestsAdvisors are actively looking for fresh destinations for their clients, and Texas keeps coming up. Historically,  advisor demand has been for Hill Country (Fredericksburg and the wine country), Austin, San Antonio, and the Gulf Coast, but we're not limited to those areas at all. Larger properties are especially in demand, since so much advisor business is group travel: family reunions, wedding parties, and corporate retreats that ne

Hi Georgia hosts! 👋 I'm Sara Hollander, co-owner of Travina, and we just joined as a Hospitable partner. We're based just south of Atlanta and would love to meet you in person if you are in the area (coffee is on me)!Travina connects vacation rental hosts with professional travel advisors, the people planning trips. We're not a booking engine. We match you with travel advisors looking to book your property, and bookings happen through your own Hospitable direct booking link. You can see how the connection works here: https://help.hospitable.com/en/articles/15483841-connect-hospitable-with-travina-to-reach-travel-advisors-and-high-value-guestsAdvisors are actively looking for fresh destinations for their clients, and we know how great a destination Georgia is. That's why we'd love to help the hosts in our own backyard first. Advisor clients travel year-round, book well in advance, and when an advisor finds a property they trust, they send client after client.I come to this from the adv

Hi, I am a new brand new host this year.  We have guests for June and July but after that...nothing.  I realize August is back to school, etc., but it has absolutely been crickets for bookings past July.  Since we are new to Florida rentals, is this fairly common and when will bookings pick up again?  Would love any advice that Florida hosts here may have.  Thanks!!  

Hi All - would anyone be willing to share their pet agreement language that they use with guests who are bringing their pets with them? This is new for us so am looking for example language that ensures the renter respects the property and cleans up after their pet before leaving etc. Appreciate anyone willing to share. Thank you! 

Is it normal for support not to reply for 15+ hours? I‘m a new host/new to hospitable and had my first guest try to direct book yesterday. They got stuck on the identity verification process and received zero emails and have no way to re-enter the process. Meanwhile their booking is stuck in pending and their card got charged, and I have no way to approve the booking since it’s pending. I tried contacting support 15 hours ago and haven’t received a reply yet. The guest also has apparently tried calling hospitable and can’t reach anyone. This is an incredibly frustrating first experience trying to use direct booking. Is this normal response time? 

Is there a way to set the minimum age of 21 for guest to rent a room ?