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We are getting ready to record a podcast episode with Hospitable’s CEO, PC Hamana, reviewing the past year and everything that happened in the short-term rental world. If you have any questions that you would like to ask PC, please comment below. 🙂 

We’ve relaunched Metrics with a completely refreshed experience — making it easier to understand your business, explore your performance, and build dashboards that truly fit the way you operate.📺 Watch the announcement from our Town Hall👀 Try out the new Metrics experience with this interactive demo💻 Join our upcoming Power-up Workshop on Metrics Here’s what’s new in Metrics✨ Custom dashboardsCreate dashboards tailored to how you work — by property, by owner or by different time filters.📊 A growing library of widgetsCharts, tables, and single-value stats to build a complete picture of your business. You can now track: Reservation Financials — revenue, fees, taxes, and overall financial performance Reservations — booking trends, lead times, stay patterns, and cancellation behavior Occupancy — booked nights, pacing, availability, and gap analysis Owner Statements — owner payouts, PM earnings, commissions, and expense breakdowns Reviews — category ratings, review trends, tags,

We’re excited to share a first look at the short-term rental conferences, mid-term rental gatherings, real estate investor events, and community meetups that Hospitable will be sponsoring or hosting throughout 2026.Alongside the major industry events, we’re also planning a series of in-person workshops (full day events) and community Host and Toasts (evening networking events).👉 You’ll find the current list in the table below. We’ll keep updating it as new events are confirmed throughout the year.Date Location Event March 5 Pocono Manor, PA 🇺🇸 Poconos Short Term Rental Conference 2026 March 11 or 12 Melbourne 🇦🇺 Host and Toast 💜 March 11-12 Melbourne 🇦🇺 STRive Australia 2026 March 17-18 Auckland 🇳🇿 STRive New Zealand 2026 March 26-27 Stowe, VT 🇺🇸 Vermont Short-Term Rental Conference & Trade Show April 20 or 21 London 🇬🇧 Hospitable Workshop 💜 April 21-22 London 🇬🇧 UK Short Stay Summit 2026 April 26 Chicago, IL 🇺🇸 Hospita

This week we improved visibility into Security Deposits and how you can plan your Owner Payouts! We also expanded support for tax collection and remittance in numerous states for Direct Premium bookings. Security DepositsEnhanced statuses for retrying deposit collection 🏦You'll now see that the security deposits will display an updated status in the Inbox When we notice card details fail, we'll automatically retry the collection flow, which was already happening, but now you will see the status displayed as "Retrying" This new status ensures you have visibility into the retry process and keeps you up to date with your uncollected deposits You can learn more about Security Deposits in these detailed help articlesOwner PayoutsFlexible payout scheduling for statements 📆You can now schedule payouts for statements that have been published in the past We've done this by separating the payout scheduling from the publishing of a statement, which used to be done in a single action This will g

Are you seeing fewer bookings?Lowering your prices just to get reservations?Staring at an empty calendar and not sure why?Post the URL of your Airbnb (or VRBO) listing below — whichever has the most reviews.Each week, I’ll select 2–3 listings and record short video reviews breaking down:Photos, title, and description Amenities and positioning Review patterns Booking trends and guest-experience cues Pricing and competitionThese are quick, practical checkups to help you understand what’s working, what’s not, and where you can improve. Even if your listing isn’t selected, you can learn a lot from seeing how other hosts are evaluated.How it works:Every Thursday: drop your listing link in this thread Monday: I’ll randomly pick 2–3 listings and I’ll post recorded video reviews right here You’re welcome to ask follow-up questions and compare notesI’ll be running these checkups each week, and @Chris Kennedy from my team may join in too.Let’s get started — post your listing below.--By submittin

You'll gain complete, in-depth insights with our newly updated and fully customizable Metrics! We've also made some exciting improvements to communications with owners and teammates. MetricsGet deeper insights with our new Metrics page 📊Explore your business's metrics with our provided customizable dashboards We've included dashboards for you to dive into, but you can also create your own and add your own widgets to any of them There are lots of different widgets to add, including ones for messaging, occupancy, financials, reviews, upsells, and owner statements Add, reorder, delete, and filter the widgets to customize your dashboards to your liking Host plan gets one predefined dashboard, while Pro and Mogul users get predefined dashboards plus custom dashboards and full widget library The legacy Metrics are still accessible under "Exports" in the new Metrics view You can explore Metrics in this interactive demo or learn more in this detailed help articleOwner ManagementCustom domains

📣 We’re looking for feedback from property managers who use our Owner Statements / Invoices.In our last Town Hall, ​@Marina Coimbra announced that our Markups will soon apply to all fees. Previously, Markups only applied to the nightly rate. Since this aligns with how platforms charge their service fees, markups will now be able to mitigate service fees across all platforms. We’ve heard a lot of great feedback from our Property Manager customers that this could have some unintended consequences on Owner Statements / Invoices, so we’re considering the following changes and want your input: On Owner Statements and Invoices, we’ll report all fees by their base rates and service fees.For example:You set a cleaning fee of $100 and have a markup rate of 18.3%, so Hospitable marks up the cleaning fee to $118. Cleaning fee = $100 Cleaning fee service fee = $18 On Owner Statements/Invoices, Hospitable will display only the base rate of the fee to the Owner, and the service fee from that fee 

Hospitable has achieved SOC 2 Type II certification, independently audited by Johanson Group. This milestone reflects our commitment to protecting your data and maintaining the highest security standards as we continue to grow together.What this means for youSOC 2 Type II certification is the gold standard for security compliance in the SaaS industry. Unlike basic security assessments, Type II certification requires independent auditors to verify that our security controls don't just exist on paper - that they're actively working to protect your data, day in and day out, over an extended period.For Hospitable customers, this means:Your property data, guest information, and financial details are protected by independently verified security controls. We've demonstrated our commitment to security through rigorous third-party audit. You can confidently explain to your guests and partners that their information is handled with enterprise-grade security.Why now?Over the past year, Hospitable

Take part in Hospitable's host survey for a chance to win a Hospitable swag box!We're putting together our second annual industry report on short and mid-term rental management, and we need your expert insights!If you have a spare 15 minutes, we invite you to complete our survey and tell us about your plans for 2026.We're looking to learn more about your 2026 growth plans, what tools provide the most value, how you're differentiating yourself from the competition, and more! We'll use your answers to learn more about you as a host, leverage more out of our partnerships with booking channels, and to produce our second annual industry report.We’re interested in hearing from EVERYBODY! However many properties you have, wherever in the world you’re hosting, whether you’re self-managing, co-hosting, or a property manager.Complete the survey now » P.S. Don't worry, we'll keep your secrets safe! All responses will be aggregated, and no personal information will be published in the report. Drop

Hi to our Hospitable Community! It is that time again for our traditional monthly TAX NEWS! If you missed our bi-weekly Town Hall, this is one of our BIGGEST tax remittance announcements for our Direct Premium users yet! 🎉Hospitable is now collecting and remitting the following taxes for all Direct Premium bookings made on or after December 1, 2025:Idaho Idaho State Sales Tax Idaho Travel and Convention Tax Iowa Iowa Hotel and Motel Tax Local Hotel and Motel Tax Kansas Kansas State Retailer’s Sales Tax Local Sales Tax Transient Guest Tax Massachusetts State Excise Tax Local Option Excise Tax Cape Cod and Islands Water Protection Fund Excise Tax Convention Center Finance Fee Community Impact Fee Minnesota Minnesota Sales Tax Local Sales and Special Tax (collected by Minnesota state) South Carolina South Carolina State Sales and Use Tax South Carolina State Accommodations Tax Local Sales and Special Tax (collected by South Carolina state) States with Tax Expansion: Alab

We’ve launched the Community $HOST Grant: a new way to recognize and reward hosts who are the most active in making this space more helpful, active, and supportive.Each month, we’ll allocate $1,000 in $HOST grants to up to 10 contributors in the Hospitable Hosts Community.The goal? To celebrate the contributions you’re already doing: replying to questions, sharing advice, helping each other out, and growing this space together. Why?From day one, Hospitable has been built for and with our hosts. This year, we took that further and turned 100+ customers and employees into investors in Hospitable.The Community $HOST Grant is part of that same story. It’s a way to share recognition for the people who help us build, not just through product feedback or investment, but by showing up in the Community, supporting fellow hosts, and sharing what you know. How it works$HOST grants are fixed at $1,000 per month, discretionary, and guided by both Leaderboard activity and the overall quality of cont

Join the Hospitable team on Wednesday, December 3 at 9am PT | 12pm ET | 6pm CET for a live Power-Up Workshop on Mastering Upsells and Reviews.In this hands-on session, you’ll learn:Reviews - When and how to ask for them, how to strategically delay them, and how Hospitable’s AI can write (or not write) your reviews for you. We’ll also cover best practices for crafting thoughtful replies that boost your reputation and ranking. Upsells – Discover how to set up new upsell configurations inside Hospitable, which upsells resonate best with guests, and how to turn every booking into an opportunity to increase your revenue—without increasing your workload.Whether you’re a solo host or managing multiple properties, you’ll walk away knowing how to leverage automation and AI to create a 5-star guest experience that drives repeat stays and higher earnings.Feel free to drop your questions here ahead of time and we’ll do our best to cover them during the workshop. After the session, come back for a