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Hospitable should consider adding features to track expenses, receipts, labor and mileage. I know you can upgrade to integrate with Quickbooks, but for hosts that don’t need that feature, we are having to use & pay for a separate platform to track any expenses and trips to manage our properties. I would even be willing to pay a little extra to have this as an “add-on” feature so that way everything for my property can be managed in one place. This would be SO helpful for tax purposes and would make the process easier for hosts. It would help us track all of our property expenses and mileage in one place and would especially be useful to those of us not using Quickbooks but still needing a way to keep track of everything. Thanks for the consideration!

Hey all,we signed up for Crew yesterday to get a handle on trash collection at one of our properties. The setup is very quick and easy, you provide address, when trash day is and where the bins are located.If you sign up through Hospitable you get one month free, BUT Crew gets access to your full calendar INCLUDING financials and guest data. Why? A guest stay doesn’t change the trash pickup day and an expensive stay doesn’t make it a higher priority pickup. I also don’t think a crowd sourced tasker will knock on the door and greet our guest by name. To me this seems like a data grab for Crew to resell your booking and property information.Am I missing something vital? Some benefit I am not seeing? I signed up without the integration as I cannot see anything I’d get from it but am curious what your take is on this? Cheers!

We have a conversation TODAY with our local cleaner and I would love to summarize comments from the year. I seem to remember something presented on one of the Town Halls but I can’t find anything when looking through help or the community on how.

My abnb and VRBO calendar not synced as of yesterday and i was double booked by abnb. i have resolved the issue now but i need to know hoe to prevent this from happening again?

Hi,I was wondering if you could give an estimated timeframe for adding upsell capability for NZD? I would prefer to use your native option rather than adding additional apps/ subscriptions etc. Thanks!

Drop the cities that you host in / have properties in?

Fun fact, but not funny...I just got a guest's change request for a date. Confirmed at Booking.com. I assumed that booking was clever enough, not to forgive my holiday home twice as Airbnb and Hospitable does when changing requests.But that was not the case. Booking.com does not check whether the period is busy or free, when a change request comes.What a nonsense-bug 😥 a world leading booking system cannot check if something has already been booked and offers me to move the guest purely to this booked period.So with every change request from a guest at Booking.com, you would have to see if the requested period is available.Greetings from GermanyStefan

I would love to make the jump to Hospitable but one of the major concerns I currently have is the owner portal… primarily how the financial data is displayed. We use GetClearing for booking <> bank deposit reconciliation, owner statements and utilize trust accounting with a bookkeeping team.When my owners login to their portal and view their dashboard my understanding is that the portal would only reflect gross booking revenue and maybe a reservation breakdown for each booking?Are there any customizations available that I am missing or improvements coming to how financial data is displayed to owners? I would really love the ability to create custom owner dashboards that reflect more data like what we see in the Metrics Tab. I would potentially be interested in the ability to run owner statements & payouts in Hospitable as well but again, lack of customization with how the statements are built & commission structures makes this a dealbreaker for me.Thanks!

Curious-  i accept payments directly today but considering making the switchWhen do guests get charged for their holiday when booking charges them?We take payment in full at the time of booking but would like to get out of the fraudulent charge back rish (we have had  few problems) and the hassle of processing refunds Any pros/cons on making the switch?of course i like the postive cash flow part with the current model

Hi all, I’m self managing a property in Palm Springs (“PS”). However, I’m not based in PS. And according to the city, the short term rental certificate needs a local contact person. Are there any co-hosts that are offering this service? 

This issue has been occurring for the past few months.Upon new guest arrival, a message is automatically sent to guests stating : “We encountered an issue while setting your code on the lock. No need to worry! Please use this code instead xxxx”The problem is that the “backup” code is always the exact code it was meant to be in the first place!Eg: if the code was always meant to be 5566 (the last 4 digits of a phone number), then this error message is sent out to the guests just before checkin saying “We encountered an issue while setting your code on the lock. No need to worry! Please use this code instead 5566”It’s confusing for guests and also unnecessary. This is happening on both ABB and BDCThanks in advance to anyone who can explain and solve this. 

I don’t use payments by booking.com- i charge the guests directly. My former PMS used to automatically charge the guest at time  of booking and i didnt realize hospitable doesnt offer that feature. I dont want my bookeeper charging cards manually which is what we are doing now. What work around options do I have?

New STR host in the Outer Banks, specifically on the 4x4 in Corolla, would love some insight on what to leave as a little something for each turnover. I was thinking a bag of coffee from a local coffee shop or something along those lines? Wild horses roam the beach so maybe something to do with that? Would love any help!

📣 Co-Hosts: Let’s Share Best Practices (Billing, Cleanings, Fees, & Cash Flow)Hi everyone — I’d love to start a collaborative thread so we can learn what’s working (and what isn’t) as our co-hosting businesses grow and evolve — especially with recent platform changes like Airbnb’s host-only service fee updates.I’ll start by sharing how we currently run our operation, and I’m hoping other co-hosts can chime in with their own systems.💼 How we currently operateBilling & Bookkeeping Our bookkeeper invoices owners once per month via QuickBooks. We charge our management commission on: Gross booking amount Pet fees Extra guest fees We do not subtract host platform service fees in our commission calculations. Cleaning Fees Cleaning fees are based directly on what we pay our cleaners. We’re currently increasing cleaning fees by 18.34% so owners are no longer paying cleaners out of pocket. However should it actually be 15.5%? AIRBNB What are your current markups f

Had our best December ever this year, with all 31 nights booked for $17.5k in total revenue. This is in the Disney market, the most saturated market in the country, and #1 on almost every guru list of "worst markets to invest in".Airbnb friends, the problem here, like most markets, is supply (in both quantity and quality), not demand. If you can operate at the top, there is still money to be made. And you don't have to have a tippy top property necessarily to operate at the top. It has to be marketable, but there are much better properties than mine in this neighborhood.It comes down to 3 basic pillars, and I'll give one example of each here, and will go into more depth on each when I have a bit more time.1) Listing Optimization - Bullet points, color. Ditch the superfluous wording (yes I'm aware of the irony) and skip to the important parts in bullet points. If you don't have color in your house, add it in your images (example in comments). Did you know you can use colorful emoticons

I’m extremely frustrated with Google vacation listings. My Cabin is being advertised incorrectly by multiple listing companies that I have no agreements with and the information that they have is incorrect and trying to get in touch with somebody to get the information fixed is impossible. Expedia and others has anybody these issues and how did you fix the problem

I am looking at my bookings since December 1st and I have 1 VRBO and 41 Airbnb bookings. I have called VRBO twice this week and today spoke to a supervisor (still overseas), and she said my listings are all perfect and no changes are needed. I kept asking her why Airbnb is way out performing them and she had no answer. It sure would be nice to have the booking we were getting on VRBO before Dec 2025. Just curious if anyone else is noticing this or does this have something to do with the Hospitable/VRBO battle that seems to be going on? 

I am writing to request technical support regarding an issue with the Schlage entry codes generated for my guests.Currently, the system initially sets the access code as the last four digits of the guest's phone number. However, prior to the scheduled check-in, guests receive an automated message stating that a problem occurred and a new, different code has been assigned.Could you please explain why these codes are being changed and how I can ensure the original code remains active? This inconsistency is causing confusion for guests during the check-in process.

Has anyone ever gone to the trouble of asking Vrbo to turn OFF the syndication of your Vrbo listings to Google Vacation Rentals (GVR)? Any luck in doing that?The reasoning is that when multiple booking sites syndicate to GVR, it can cause duplicates if GVR isn’t able to match and merge the listing from its various sources. Another reason would be to give guests fewer choices when looking at your listing on GVR, to steer them toward your Direct site rather than Vrbo. I’ve wasted a couple hours so far trying to get support from Vrbo on this. They keep telling me random things such as I need to turn off Instant Book (bogus), or that GVR is picking up my Vrbo listings organically (also bogus). 

I am struggling getting my rates to show up on my listing on Floridarentals.com..  I connect to Hospitable just fine, and my pictures are out there.  I just can’t get my rates back up there.  Has anyone else had this issue?

Has anyone tried integrating OpenClaw to Hospitable via API for managing their STRs? It seems like there’s potential good synergy in responding to guest inquiries and provide assistance when necessary. Open for discussion and would like your input.

Hey Fellow Hosts and Property Managers If you are in a World Cup city, it appears that Airbnb will pay you a referral bonus (and/or a corresponding host account bonus in some cases if you are a property manager) for all new properties brought on board in specific Zips (and postal codes here in Canada) between now and the end of February.  You might be wondering “how is this different than the normal referral program from Airbnb?”. In this case, API-connected hosts (a la you on Hospitable) are ALSO eligible. Under the regular referral program, API hosts are specifically EXCLUDED (BTW - you can ask me how we generally get around that requirement and get rewarded EVERY time we bring on a new account - but that’s a separate tale). Anyway, if you are in Toronto, Vancouver, Boston, Atlanta, LA, Mexico City, etc (World Cup host cities) check out this referral program from Airbnb.https://www.airbnb.ca/e/fifa-host-referrals