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New to the Community? Everything you need to know

1 month ago

Welcome to the Hospitable Hosts Community!

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1,796 Topics
8,828 Replies
6,525 Members

Hospitable News

We'd love your feedback on the Property Overview page in Hospitable.

Forum|Forum|1 day ago

390

Help shape inventory management in Hospitable

Forum|Forum|2 days ago

29213

🌡️ Keep your desired thermostat settings during owner blocks and maintenance stays

Forum|Forum|3 days ago

2682

Recent activity
Help others
Categories

WabblesParticipating Frequently

Industry Conversations

Canceling a Non-Refundable reservation on booking.com

Hey all,I’m still very new to booking.com and it’s a bit of a struggle.We have a guest that booked a non-refundable stay but now chose to cancel for personal reasons. I’ve agreed to give her a refund if we can get the dates rebooked.In the booking.co

81

57 minutes ago

Jake ShepherdHospitable Team Member

Product Conversations

Help shape inventory management in Hospitable

👋 Hello hosts! Jake here from the engineering team 🙇We're getting ready to start building an inventory management feature into Hospitable and the Tasks App, and we'd love to hear how you handle it today.Specifically, we're interested in learning: How

29213

1 hour ago

karen lee hallNew Participant

Onboarding Corner

Why didn't my guest get charged the full amount? It was short $28

Other guests are charged correctly. This guest was not. He paid an amount $28 short. It was a VRBO booking, and I have not had this issue with them before.

172

3 hours ago

Kristijan LacoHospitable Team Member

Hospitable Changelog

🌡️ Keep your desired thermostat settings during owner blocks and maintenance stays

Blocking dates on the calendar for an owner stay, a maintenance visit, or a long-term guest booked outside of Hospitable? You can now keep your thermostat running as if the property were occupied instead of dropping it into Unoccupied mode.When you b

2682

9 hours ago

Alan SincichHospitable Team Member

Hospitable Changelog

Vrbo Partner Connection and Hospitable Tasks! June 15

The Vrbo connection you’ve been waiting for is here, seamlessly letting you quickly and reliably manage your listing! You can even use Hospitable as your payment processor to unlock features like Upsells, damage protection, tax remittance and more. V

91210

1 day ago

Tim ParryHospitable Team Member

Product Conversations

We'd love your feedback on the Property Overview page in Hospitable.

👋 We'd love your feedback on the Property Overview page in Hospitable. We're exploring ways to improve this page and want to better understand how you actually use it.A few questions:When do you typically visit the Property Overview page? (For exampl

390

1 day ago

BarbosaluisKnown Participant

Industry Conversations

SMS messages to guests using Zapier, Make.com, or another tool

Hi everyone! Does anyone know an easy way to send one-way SMS messages to guests using Zapier, Make, or another tool that integrates with Hospitable?I understand Hospitable has been working on a two-way SMS feature, but I'm done waiting for it. I rea

70

1 day ago

Joseph CokerParticipating Frequently

Industry Conversations

Airbnb alteration request errors

I still rather routinely have alteration request errors. For example, a recent guest is trying to alter the reservation from one guest to three guests, and the Airbnb platform is saying this will result in $111 decrease in the price of the reservatio

1226

1 day ago

Miles HobsonHospitable Team Member

Getting Started in the Community

Meet the Community | Introduce Yourself

Hi Hospitable Community!If you haven’t already, don’t forget to update your profile with some details about yourself and a photo of you.You can also take a moment to introduce yourself to the rest of the community by commenting below. Feel free to fo

3343136

1 day ago

Jake ShepherdHospitable Team Member

Hospitable Changelog

Pay your team through Hospitable with the Hospitable Tasks app

You can now invite your cleaners and teammates into Hospitable, track task progress, and pay them directly through the platform.For many hosts, coordinating cleaners and other teammates is one of the most time-consuming parts of running short-term re

124156

2 days ago

WabblesParticipating Frequently

Industry Conversations

Canceling a Non-Refundable reservation on booking.com

Hey all,I’m still very new to booking.com and it’s a bit of a struggle.We have a guest that booked a non-refundable stay but now chose to cancel for personal reasons. I’ve agreed to give her a refund if we can get the dates rebooked.In the booking.co

81

57 minutes ago

karen lee hallNew Participant

Onboarding Corner

Why didn't my guest get charged the full amount? It was short $28

Other guests are charged correctly. This guest was not. He paid an amount $28 short. It was a VRBO booking, and I have not had this issue with them before.

172

3 hours ago

BarbosaluisKnown Participant

Industry Conversations

SMS messages to guests using Zapier, Make.com, or another tool

Hi everyone! Does anyone know an easy way to send one-way SMS messages to guests using Zapier, Make, or another tool that integrates with Hospitable?I understand Hospitable has been working on a two-way SMS feature, but I'm done waiting for it. I rea

70

1 day ago

maverickNew Participant

Industry Conversations

Urgently Need Staff Escalation: Booking.com Listing Stuck as "Closed/Unbookable

Hi everyone,I’m posting here because my support ticket is currently stuck in the queue, and my Booking.com listing is completely dead in the water (showing as Closed/Unbookable on the Extranet), I really need a Hospitable staff member or engineer to

446

4 days ago

Christina SunKnown Participant

Industry Conversations

Vrbo review moderation during Owner Grace Period — host experience with third-party software issue?

Hi Hospitable hosts,I’m starting a separate thread based on Petra’s recommendation so this does not get buried in my longer Hospitable/Smarty/Vrbo messaging incident thread.Bottom line up front: I’m looking for practical Vrbo host experience with rev

170

10 days ago

Travina_SaraHospitable Partner

Hospitable Hosts: Texas

Texas hosts: travel advisors want to book homes like yours

Hi Texas hosts! 👋 I'm Sara Hollander, co-owner of Travina, and we just joined as a Hospitable partner.Travina connects vacation rental hosts with professional travel advisors, the people planning trips for their high value clients.We're not a booking

130

10 days ago

amanda_duck feather lodgeNew Participant

Industry Conversations

Pet Agreement Language Template?

Hi All - would anyone be willing to share their pet agreement language that they use with guests who are bringing their pets with them? This is new for us so am looking for example language that ensures the renter respects the property and cleans up

320

11 days ago

TheInnNew Participant

Industry Conversations

Minimum guest age for room rental

Is there a way to set the minimum age of 21 for guest to rent a room ?

161

11 days ago

joysparkvacationsNew Participant

Hospitable Hosts: Florida

PCB Market: Park N Spot Automation

Have any owners in the PCB market had any interactions with the parking/resort band reservation service, Park N Spot? It is utilized as a way to allow guests to reserve and pay for resort parking and guest resort bands. However, I as the owner, have

80

11 days ago

garyNew Participant

Industry Conversations

Adding Upsells to monthly statements

Does anyone know how we can add monthly upsells for a property to that property’s end of month statement? For example, I have a co-host client and we offer upsells for pool heating. However, these purchases do not show on the end of the month stateme

161