Welcome to the Hospitable Hosts Community!

Where does the "AI Summary" come from for a guest?

I’m not too confident of Smarty’s answer to this. But it’s not worth a support ticket, so I thought I’d pose the question here.I’m not able to find any documentation about the “AI Summary” that gets generated when a guest inquires or books. I haven’t

40

4 hours ago

Marina CoimbraHospitable Team Member

VRBO Official Integration: What You Need to Know

Everything you need to understand about how Hospitable's VRBO integration works, what's included, and what to expect. We've officially passed VRBO's certification, and we're getting close to opening this up. Hosts in our pilot are already connected a

474390

5 hours ago

Alan SincichHospitable Team Member

Hospitable Tasks and the Knowledge Hub just got smarter! April 10, 2026

We’ve released smarter notifications for your teammates to make it easier to access their portal and find their tasks! We’ve also made it easier for you to update your Knowledge Hub, helping your AI answer guest questions.Hospitable TasksFilters adde

2134

16 hours ago

Team PNew Participant

Terrible Support

We are moving a client from another PMS to this one and the support havent answered 4 messages in 3 days - how bad is this support on this?? Community, is it really worth setting up on this system if the support is rubbish??? The issue we have is the

35220

22 hours ago

gabrielle.gedeonHospitable Team Member

Hospitable is the first official MCP server from a short-term rental platform

Introducing a first for short-term rentals.Hospitable is the first official MCP server from a short-term rental platform.Now you can connect your Hospitable account directly to AI agents, custom apps, and workflows and actually run your business with

132518

1 day ago

James CNew Participant

OpenClaw Integration

Has anyone tried integrating OpenClaw to Hospitable via API for managing their STRs? It seems like there’s potential good synergy in responding to guest inquiries and provide assistance when necessary. Open for discussion and would like your input.

1725

2 days ago

mindiParticipating Frequently

how can we capture phones and emails from our guests?

With Airbnb switching soon to fake phone numbers for guests and us how can we capture phones and emails so we can continue to communicate with our guests going forward?

166735

2 days ago

Brandon HuettemanHospitable Team Member

Tax Remittance Expansion (February and March 2026)

Hi to our Hospitable Community! We wanted to provide an update on tax remittance expansion for our users over the past few weeks. 😊Hospitable is now collecting and remitting the following taxes:Alabama Gulf Shores City Lodging Tax Arkansas Eureka Sp

146914

2 days ago

alinkhart13New Participant

Hospitable Hosts: Texas

booking direct

Question for the Hospitable Community:I’m looking to maximize direct bookings through Hospitable and would love to learn from your real experiences.Key questions:• What steps did you take to protect yourself liability-wise (insurance, damage policie

353

3 days ago

TimmyPNew Participant

Hospitable Hosts: California

Docusign, Panda Doc, Sign Request

We’re required to have every guest sign a “Good Neighbor Policy” agreement for all bookings in the town where our STRs are registered. Managing this manually has become tedious, so we’re looking for a way to automate the process.Currently, we ask gue

491

3 days ago

Tom BeerleyHospitable Hero

Where does the "AI Summary" come from for a guest?

I’m not too confident of Smarty’s answer to this. But it’s not worth a support ticket, so I thought I’d pose the question here.I’m not able to find any documentation about the “AI Summary” that gets generated when a guest inquires or books. I haven’t

40

4 hours ago

Team PNew Participant

Terrible Support

We are moving a client from another PMS to this one and the support havent answered 4 messages in 3 days - how bad is this support on this?? Community, is it really worth setting up on this system if the support is rubbish??? The issue we have is the

35220

22 hours ago

odntukNew Participant

What happens if a guest does not pay security deposit?

I just turned on the security deposit feature. It looks like guests need to pay it separately and it is not included in their standard reservation breakdown of costs such as with Airbnb. What happens if they decide not to pay it?

765

15 days ago

leonieNew Participant

Hospitable Hosts: Australia and New Zealand

Melbourne Hosts

Hi all,I’m new to hospitable. Any Melbourne based hosts who would like to chat/meet up at some stage?ThanksLeonie Stay at a Gem0419537922

262

22 days ago

yuliyaNew Participant

Social Media advertising

Anyone has suggestions on advertising on social media thats pretty much hands free ?I can’t remember to post and would love to automate that task

12712

24 days ago

TIH Property ManagementNew Participant

How do we get support for urgent issues on Hospitable?

We are experiencing ongoing, severe support and system issues with Hospitable that have now been unresolved for over one month. These issues began immediately after onboarding and migrating from Hostaway, particularly related to the VRBO integration.

371

25 days ago

SJDParticipating Frequently

Hospitable Hosts: Australia and New Zealand

Upsells for New Zealand

Hi,I was wondering if you could give an estimated timeframe for adding upsell capability for NZD? I would prefer to use your native option rather than adding additional apps/ subscriptions etc. Thanks!

16013

25 days ago

LindaEParticipating Frequently

Hospitable Hosts: Florida

All Guest names in Reservation

Hi,We always get the basic information (name, email, phone #, etc.) from the person who books the reservation, but I’m wondering if you are capturing the names of the other guests in the party? Are you casually asking for that information after book

8015

28 days ago

Kimberly Siesta Key BeachNew Participant

switching to payments by booking.com

Curious- i accept payments directly today but considering making the switchWhen do guests get charged for their holiday when booking charges them?We take payment in full at the time of booking but would like to get out of the fraudulent charge back

331

1 month ago

jeffrey33615New Participant