Welcome to the Hospitable Hosts Community!

Small arrival touches: what do you do to create goodwill?

Curious what others do to create goodwill right at the start of a guest’s stay?Just to be upfront, my business is around creating thoughtful welcome notes automatically, so I obviously think the arrival moment matters. But I’m genuinely interested in

31014

16 minutes ago

Will.FraserInspiring

How to prevent a retaliatory review on Airbnb?

We currently have a doozie of a guest in one of our BNBs and they booked a non-refundable stay with us on March 13th and then tried to cancel on the 20th. I declined since we are NOT the trip insurance but rather a host who is being asked to refund

17610

1 hour ago

CynthiaNew Participant

Schlage codes updating?

I am writing to request technical support regarding an issue with the Schlage entry codes generated for my guests.Currently, the system initially sets the access code as the last four digits of the guest's phone number. However, prior to the schedule

2437

11 hours ago

micaelaNew Participant

Cohostign with a user who already uses Hospitable too

I have a new client I am going to cohost. He has several properties and uses hospitable himself. We will be managing one of his new properties. If I invite him to connect his airbnb account to my hospitable - I think it will cause a problem for his o

1578

20 hours ago

Alan SincichHospitable Team Member

Messaging in the guest portal and updates to Hospitable Tasks! May 29, 2026

We’ve released an exciting update to help you continue the conversation with your guests, allowing them to message you directly from the guest portal! You’ll also notice some nice improvements to Hospitable Tasks and three new integrations to explore

190

22 hours ago

Alan SincichHospitable Team Member

Optimize for Airbnb, improved navigation, and updated mobile app! May 22, 2026

We’ve made a lot of updates this week to help make your day-to-day in Hospitable easier, including new and improved navigation, streamlined operations, and a redesigned mobile app! We’re also excited to announce Optimize for Airbnb and have increased

1571

23 hours ago

Jon FloydNew Participant

Issues with properties not connecting to airbnb and vrbo and not getting much help from support.

I transferred over to Hospitable two months. I’ve recently realized there have been some major issues with connecting to airbnb and Vrbo. My calendars are not syncing and I’m not getting much help from support. There are just emails back and fort

152

How do you want to share guest reviews with your owners?

Emily TunggalaHospitable Team Member

Product Conversations

Hey hosts!We're exploring how to surface guest reviews inside the Owner Portal, and we'd love your input before we get to work.Today, owners can see their dashboard, calendar, and statements — but not the reviews guests leave for stays at their pro

96419

Alan SincichHospitable Team Member

Updates for more intuitive Rental Agreements and portal access! March 20, 2026

Exciting updates for hosts using Rental Agreements and our new Hospitable Tasks! We also have a few new integrations to connect with and have made things easier for owners and teammates to log in to their portals.Rental AgreementsClearer rental agree

2472

Alan SincichHospitable Team Member

Assign, coordinate, and pay your teammates with Hospitable Tasks! March 6, 2026

We’ve made it easier than ever to create and assign tasks, coordinate, and pay your teammates for the work they do! They can even access their own app to stay on top of jobs, keep you updated, and set up their payout method. We also have made improve

2246

Jon FloydNew Participant

Issues with properties not connecting to airbnb and vrbo and not getting much help from support.

I transferred over to Hospitable two months. I’ve recently realized there have been some major issues with connecting to airbnb and Vrbo. My calendars are not syncing and I’m not getting much help from support. There are just emails back and fort

152

Hospitable Hosts: Florida

RachelleNew Participant

duplicating notifications for messaging to both the owner and the host

Hi! I am cohosting with the owner of A property. Right now she’s giving me full access so I can see all incoming guest and messages. However All notifications are going to the owner and not to me when guest are messaging so I’m not able to see them.

182

8 days ago

Tom BeerleyHospitable Hero

How to do scheduled maintenance without losing a night

I'm trying to think through how to block off one of our units for a half-day of maintenance, that needs to be done on a specific day.The work is being done on May 12 and will be done inside of our normal turnover hours (10 am to 4 pm).So it's fine fo

290

Hospitable Hosts: Australia and New Zealand

SJDParticipating Frequently

Upsells for New Zealand

Hi,I was wondering if you could give an estimated timeframe for adding upsell capability for NZD? I would prefer to use your native option rather than adding additional apps/ subscriptions etc. Thanks!

20216

TIH Property ManagementNew Participant

How do we get support for urgent issues on Hospitable?

We are experiencing ongoing, severe support and system issues with Hospitable that have now been unresolved for over one month. These issues began immediately after onboarding and migrating from Hostaway, particularly related to the VRBO integration.

1003

bbatchelor86Known Participant

Hospitable Hosts: Texas

Host Pulse Ai

How do we evaluate a property on Host Pulse Ai? I remeber the discussion on a recent webinar but failed to get the information.

1189

odntukNew Participant

What happens if a guest does not pay security deposit?

I just turned on the security deposit feature. It looks like guests need to pay it separately and it is not included in their standard reservation breakdown of costs such as with Airbnb. What happens if they decide not to pay it?

1015

2 months ago

leonieNew Participant

Hospitable Hosts: Australia and New Zealand

Melbourne Hosts

Hi all,I’m new to hospitable. Any Melbourne based hosts who would like to chat/meet up at some stage?ThanksLeonie Stay at a Gem0419537922

352

2 months ago

yuliyaNew Participant