We are experiencing ongoing, severe support and system issues with Hospitable that have now been unresolved for over one month. These issues began immediately after onboarding and migrating from Hostaway, particularly related to the VRBO integration.
Over the past several weeks, we have attempted to troubleshoot through email support, but response times have been extremely slow, often limited to one reply per day. This has made it nearly impossible to resolve urgent operational problems.
Current critical issues include:
• Inability to modify or manage VRBO reservations through either the VRBO platform or Hospitable
• No access to financial reporting or guest details for VRBO reservations
• Automated messages not sending
• Missing inbound guest messages
• VRBO connection repeatedly disconnecting
• Calendar syncing instability
After finally securing a support call (which required scheduling weeks in advance and only had availability between 12am–6am US time), the representative disconnected our VRBO calendars. As a result, all VRBO reservation data has now disappeared from Hospitable and appears to be missing from VRBO as well.
This is now directly impacting active reservations and guest operations. We have not received any meaningful follow-up or resolution.
We also attempted to upgrade to Priority Support, but response times via WhatsApp have still taken multiple days.
At this point, we are operating without reliable calendar syncing, guest data, financial data, or messaging functionality.
Has anyone else experienced similar issues with Hospitable, particularly with VRBO integrations?
If so, how were you able to escalate or resolve urgent support matters?
We would appreciate any guidance on how to obtain timely technical support when critical operational systems are affected.
