All Guest names in Reservation

We actually require all names and ages of everyone staying on property. This is to help us confirm the right number of people are staying at our house (and no minors). But more importantly, if there is an emergency I want to know for evacuation purposes.
 I use our Rental Agreement to capture this information. The format in Hospitable works perfectly for us.

hello whats are the shortcodes you use to know each one in the rental agreement and what are the data you collect from each one please 

That sounds great Darlene and something I should do.  I’ll take a look at the short codes.  Do you instant book and get the rental agreement and identity check after booking?  

We do the same thing and looking to automate this within Hospitable. Currently we are doing it via SignNow. We are hoping that Hospitable adds add the custom fields for ADDITIONAL GUESTS (vs just the same old Guest First/Last name field). Ideally the fields would only request data tied to the total guest count (5 guests = 5 fillable fields). 

​@fazel.wassim  - I add one line item for each potential guest (i.e. if our house can accommodate up to 10 guests, I have 1-10 listed).

On each line I use {guest_name} - {guest_age}.
Neither are required fields. So, if there are less than the max staying, the RA doesn’t get hung up.

​@LindaE  - Yes, I use Instant Book. In my listing description I state that a message will be sent with a link to our guest portal and advising them the RA will need to be completed within 7 days. 
After that, I let Hospitable take over - something I have really enjoyed!!

​@DarleneGlaze - that’s how I have it built now too, but would LOVE to minimize questions from guests if they are only 4 people etc. This is what mine looks like.

 

This is fantastic!  Thanks for sharing.  😃 Have you ever had a situation where someone does not want to complete the RA?  I am asking because I am new and I have someone who did an instant book over a week ago.  Hospitable has sent reminders and so have I but I feel like we are getting ignored.  Have you had this happen and if so, what do you do?  

You’re welcome ​@LindaE - It is VERY infrequent we get any pushback. Perhaps out of over 1000 reservations across the 8 years we’ve only had 1 guest cancel as a direct result of not wanting to fill it out. We’ve had a handful of people cancel when they read it “and their plans changed”… read as we dodged a party bullet…

We haven’t yet enabled RAs via Hospitable (as we request some refinements that are backlogged), but our standard practice is to 1. tell them we’ve issued it and request it back in 48 hours. 2. follow-up in 48 hours. It’s beyond rare that we don’t get any response. If that happens, we send them a text directly them back to the platform they booked on so their reservation isn’t canceled (in a nice way). 

Is a rental agreement the only way to get all parties names?

​@LindaE  - Yes. I have had both the intentional an unintentional.

Sometimes the Hospitable communications land in the Spam folders. All I have to do is add a shorter message simply asking if they have changed their mind about staying.
For those that are intentional, once I ask that question they will cancel. Chances are they saw something in the agreement they weren’t willing to agree with (nothing lost there).
For those that are unintentional, that usually gets their attention. 😏

​@ManeStay - you could ask in messaging of course, but using an RA is certainly more uniform.