Upsells for New Zealand

Hi ​@SJD, thanks for asking. :)

We don’t have a confirmed timeframe to share for NZD or New Zealand availability just yet, but it is on our roadmap, and actually we should have an answer on timeline very soon. I know this is not an ideal answer, but hopefully it helps. 

We’ll announce updates in the Community and product changelog as soon as we have them. 💜

Hi Petra,

just checking back in — it’s been around 3 months and NZD support is still an important factor for us in adopting Upsells natively. In the meantime, we’re seen other PMS platforms like Guesty, Lodgify, Seekom iBex and Hostaway handle built-in automation and upsells in NZD.

If you’re able to share even a high-level sense of whether NZD support is nearer-term or longer-term, it would really help with our planning.

Thanks,

Isaac

Hi ​@isaac, thanks for checking in. I’m checking with our team, and in the meantime, you can find the workaround here in the conversation until it’s fully available in Hospitable:

Hi ​@Petra Podobnik  ​@isaac after a discussion with the 3rd party app they confirmed that they do not support NZD $ at this time. 

Ah, thanks for letting us know. Still waiting for a response for our ETA, will get back to you here as soon as I find that out. 

Hi ​@Petra Podobnik have you heard any updates as yet? :)

So what I’ve found is that this is in our plans, but there’s still no ETA yet.

In the meantime, ​@Derek Jones reached out to a couple of partners that offer upsells to check their availability in New Zealand. Happy Guest does not currently offer that option. We’re still waiting for feedback from Operto. One available option could be Chekin: https://my.hospitable.com/apps/chekin.

We’ve arranged a code for you that gives an additional 10 percent off the monthly plan, or 30 percent off in total on the annual plan: HOSPITABLE.

You can book a meeting directly through this link: https://chekin.com/en/contact-sales

Or reach out via email at: support@chekin.com

I know it is not ideal answer, but we hope this helps for now. 💜

So, I’ve heard back from Operto, and here is what they say.

Generally, they do not currently have that specific feature available. But, for New Zealand customers using Operto Guest Guidebooks, they’ve seen success with a couple of alternative workflows:

• Viator integration: They can integrate Viator directly into the Guest Portal, allowing guests to seamlessly book tours and experiences
• Manual upsell requests: The portal can be set up so guests can request specific upsells. The host then approves the request and manually processes the charge through their payment processor

They mentioned they’re not sure whether these options would fully meet your specific needs, but they’d be happy to explore this with you in more detail.

If you’d like to chat with them directly, you can book a time through their calendar here: Book a meeting with Operto here

Thanks ​@SJD! And thanks for your patience with all the ideas while we develop it on our end.

Our contact says that if the currency is supported by Stripe, it should work. They are checking with their Support. 

Hi Petra — really appreciate you checking with the team.

NZD support for native upsells is still a major factor in whether we expand further with Hospitable. Third-party workarounds add cost and operational friction, which undermines the value of an integrated system.

Even a rough sense of whether this is near-term or longer-term would really help our planning. If Stripe compatibility is the path, knowing whether that’s weeks or months away would be great.

Thanks again for the updates.

Isaac

Hey ​@isaac, sorry, I missed this one. Checking with the team now. 

​@Petra Podobnik Thanks for the updates — really appreciate the transparency.

One idea that might help accelerate the availability of upsells outside the markets where Hospitable is currently Merchant of Record (such as the US and UK) would be enabling a Stripe-based option.

Since Stripe is already integrated for direct bookings, extending it to support upsells — even in a simplified version — could allow users in other regions (like France or New Zealand) to start using the feature without waiting for the full MoR rollout.

Even if this version had some limitations compared to the MoR setup, it would already remove the need for third-party tools and reduce operational complexity for many hosts.

Is this something the team has considered as an interim solution while upsells are being expanded to more markets?