We’ve brought your property protection tools together in one place with Hospitable Protect, from security deposits to guest damage insurance! We’ve also made Booking.com payouts more accurate, given you more control over Direct review emails, and made the mobile app feel smoother than ever.
Hospitable Protect
Protect is now in your navigation 🛡️
- If you are a primary user in the US, you will now see Protect in your navigation, where you can set up Guest Damage Insurance for your properties
- You can insure each stay against guest-caused damage, choosing contents coverage from $1,500 up to $25,000 with a $0 deductible
- You are also covered for real property damage and liability up to $1,000,000 each, plus bed bugs up to $15,000
- Coverage applies automatically to eligible Airbnb, Booking.com, Vrbo, and Direct bookings for the properties and channels you choose
- You can submit and track claims right from the reservation in your Inbox
- Learn more about Guest Damage Insurance in this detailed help article
Security deposits now live under Hospitable Protect 🔒
- You can now find security deposits in the Hospitable Protect section of the Inbox and Calendar sidebar instead of under Guest portal
- Your property protection tools are now grouped together, making it easier to manage deposits alongside other protection settings
- If you already use security deposits, the only change you will notice is their new location in the same area of the screen
- Security deposit badges and buttons now have a more polished, consistent look across the app
Manual security deposit option is being phased out 🔄
- You can no longer turn on the host collected security deposit option for new properties
- If you already use this option on a property, nothing changes for you right now
- This update is part of a gradual phaseout, helping move security deposits toward more consistent and streamlined options
Booking.com
Booking.com payouts now match your bank transfer 🏦
- Your Booking.com reservation financials now include VAT or GST charged on commission and payment fees, so your payout is more accurate
- This update applies to Booking.com reservations with checkout dates on or after 2 September 2026, including owner statements
- Your past eligible reservations were automatically recalculated, and ended reservations now refresh daily so new tax amounts are picked up automatically
- If you previously added manual transactions to account for these taxes, review those reservations to avoid double counting
- Reservations that checked out before 2 September 2026 will stay unchanged because Booking.com did not provide the tax details for those bookings
Direct
Control your post-stay review emails ⭐
- You can now turn the Direct review your stay email on or off in your Direct settings
- If you leave it on, nothing changes and guests will keep getting the standard review request after checkout
- If you turn it off, guests will not receive that email but can still leave a review in the guest portal
- You can now avoid competing review requests and guide guests to your preferred channels like Google reviews
- This setting applies to all of your Direct guests no matter how they booked
Properties
Delete payout methods without roadblocks 🧹
- When you delete a property, its payout method links are now removed automatically
- You can delete payout methods that were only connected to a property you already removed
- Your payout settings stay in sync, so you are less likely to see confusing errors about methods still being in use
- Security deposit payment method links are also cleared when a property is deleted
Airbnb
Edit imported Airbnb co-host payouts before you apply them ✏️
- You can now review and edit Airbnb co-host payout suggestions before adding them to your management agreement
- You have more control to adjust imported values so they match how you want to manage payouts
- You can make changes upfront instead of applying the import first and fixing it later
Hospitable Tasks
See exactly when each task step happened ⏱️
- You can now see the exact time your teammate marked a task as On my way, Arrived, In progress, and Completed
- Each status shows its timestamp right in the task progress tracker using your property’s timezone
- You can quickly tell when a clean started, when it finished, and how long it took
- The timeline updates live while the task is open, so you can follow progress in real time
- Available for all hosts using the Tasks App with teammates, excluding Marketplace tasks
Clearer balance naming across the app 🏷️
- You will now see Operating balance instead of Marketplace balance across the app and in emails
- The new name better reflects how this balance is used today, including paying your own team
- You get a clearer, less confusing experience when managing cleaning payments and funds
Mobile App
Tapping on mobile now feels more natural 👆
- You now get instant touch feedback across the mobile app and portals, so it is clear when your tap has registered
- Rows, cards, and smaller controls respond smoothly under your finger, making the app feel more like a native phone app
- Scrolling no longer accidentally triggers tap feedback, so navigation feels cleaner and more predictable
- The grey tap flash has been removed, and long pressing buttons no longer highlights text by mistake
- You can still select text where it is useful, like in messages, and the improvement is already live with no app update needed
Pick up where you left off on iPhone 📱
- When you reopen the iPhone app, you now return to the last screen you used within the past 24 hours
- You no longer have to start from Home every time, which saves you extra taps and gets you back to your work faster
- Notifications still take you straight to the item they are about, so your usual flows stay the same
- This update makes the iPhone app feel more seamless and consistent with the Android experience
API and Connect
Reservation IDs now included in calendar API 🔗
- You can now see the reservation ID for each reserved night in the property calendar API
- This makes it easier to link reserved dates back to the correct booking in your own tools and workflows
- The reservation ID appears when a day is marked as reserved
- Checkout days, blocked days created from reservations, and all other day types will continue to return no reservation ID
