Guests can now access and control their smart locks directly from the Guest Portal. 🔐
Here’s how it works:
🏠 Before check-in
Guests will see a Getting inside section letting them know their door code will become available 24 hours before check-in.
🔑 24 hours before check-in
The door code becomes visible in the Guest Portal, so guests have it ready ahead of time. The code will only start working based on the access time you've configured for the reservation.
📱 During the stay
Guests can:
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View their door code at any time
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Request a backup code if needed
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Lock and unlock the door directly from the Guest Portal
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Access multiple locks when a property has more than one
🔒 Secure access
Before revealing a door code or allowing remote lock/unlock, guests must verify their identity via SMS or email.
👋 After check-out
The Getting inside section is automatically removed from the Guest Portal, so guests no longer have access to the lock controls or codes.
This gives guests everything they need to get inside in one place, while keeping access secure and limited to their stay.
