We have lots of updates this week, helping you effortlessly manage your turnovers and improve your guest experience through the Inbox and Guest Portal! We also made improvements to your Owner Payouts, making it easier to see how the payment will be divided.
Hospitable Tasks
Task assignments with backup teammates 🛗
- You can now assign backup teammates to ensure tasks are covered even if your primary teammate is unavailable or declines
- If your primary teammate declines, the task automatically goes to the first backup
- Your backup teammate will then receive a notification to accept or decline
- This process continues through the backup teammate list until someone accepts or all options are exhausted
- If no one accepts, you'll be notified that the task has been declined, keeping you updated every step of the way
Add teammates while creating a task ➕
- You can now create and add a new teammate while creating or editing a task
- If you search for a teammate and do not find them, you can add them on the spot instead of leaving the task flow, saving you time
Inbox
Notification of unverified guests through Booking.com ‼️
- You’ll now see a banner in the Inbox chat for eligible Booking.com reservations notifying you if the guest is unverified
- Tapping the banner will open the guest verification process, helping you quickly confirm your guests' identities
- If you dismiss the banner, it won't show again for the same reservation on your device, keeping the Inbox clutter-free
Delay reservation messages until payment is confirmed ⏱
- Automated messages about reservation details will not send until the guest payment has been successfully confirmed
- This change prevents guests from getting conflicting messages about their reservation and payment status
Inbox on iPhone now keeps the reply box accessible 📱
- You can now scroll through conversations on your iPhone without the keyboard blocking your view
- The reply box remains visible while you read messages, making it easy to respond quickly
- The keyboard will also automatically close when you scroll, but it will keep your draft saved
View guest payment automated emails 💸
- You can now see certain automated emails sent to your guests directly in the Inbox
- This gives you more context on what your guest has already been told so you can reply with confidence
- Vrbo payment recovery emails are the first messages included, helping you avoid confusion around payment responsibility, but more Direct payment emails will be coming soon
Guest Experience
Wi-Fi access and QR code 🛜
- Easily share Wi-Fi details with your guests through a QR code in the Guest Portal
- Guests can quickly scan the QR code to connect to Wi-Fi without typing a password
- The password shown remains the main way to connect but the QR code offers a faster alternative for multiple devices
Moved Upsells and Rental Agreements for easier access ➡️
- You’ll now find Upsells and Rental Agreements directly under the Guest Experience menu for quicker access
- Moving these features out of nested tabs reduces confusion and helps you enhance your guest experience while protecting yourself
Owners Payouts
Split Payout preview 🔎
- You’ll now see a detailed split payout step immediately after scheduling a payout, helping you understand what will happen
- The preview shows upcoming reservations that will be split, including check-in dates and channel details
- You can see which properties won’t be split and why, such as pending payout method verification
- Easily undo or adjust the split payout at any time from the owner's management agreement, giving you flexibility and control
Listing Management
Airbnb studios now sync to Vrbo as a 1-bedroom 🏠
- You’ll now see your Airbnb studio listings correctly reflected as 1 bedroom on Vrbo
- Any beds in your studios are now included in the bedroom count
- An empty studio will automatically have a double bed set for better accuracy
- Paused Vrbo syncs will not update until you resume them, keeping your listings unchanged until then
Booking.com
Request to Book improvements 📆
- You’ll now see pending booking requests on eligible Booking.com listings, allowing you to decide and take action quickly
- When you approve a request, the booking is confirmed instantly, since the guest's payment is already secured in Booking.com
- If you decline a request, you now need to leave a reason and then the dates will become available again
- This new process will help reduce the chances of guests walking away without booking
- Listings not already on Request to Book, not on Payments by Booking.com, or outside US, Australia, France, Spain, UK, Germany, Italy will not see these changes, but will still be able to use Instant Book
API
Manage your Teammate Payouts through the API 🌐
- View Teammate Payout details when you fetch one task or many tasks through the API
- You can add payment information when you create a task through the API
- You can also update task payment details through the API as your workflows change
- This gives you more control to sync task costs with your external tools and automate Teammate Payout tracking
General
Charges is now Payments 🔁
- You will now see the Charges tab renamed to Payments in the Settings under Payments and Payouts
- This makes the section clearer as you manage payouts, balances, and upcoming credit card features in one place