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Vrbo Partner connection for co-hosts

  • June 11, 2026
  • 19 replies
  • 1757 views
PC Hamana
Hospitable Team Member
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Co-hosts, we spent a lot of time polishing your experience with our Vrbo Partner connection! Every change feels a bit scary first, but here is the reality of what you can do with Hospitable.

  • You CAN connect your owner's Vrbo account. All you need to know is the email of their Vrbo account, and then share with them a link to complete the connection between Vrbo and Hospitable.

  • Your owners will add their credit card for the payment of Vrbo commissions. Vrbo will invoice those commissions on the first week of the month after the guest checks out.

Vrbo Payments can be processed through STRIPE or through HOSPITABLE.

  • If through STRIPE, your owners will need to connect THEIR Stripe account to Hospitable. They will be bearing all responsibility for chargebacks, underwriting, compliance; and reservations cancellation will still incur their payment processing fee (ie: cancellations are a cost to THEM).

  • If through HOSPITABLE, your owners will need to verify their bank accounts. Hospitable will be the merchant of record, take care of chargeback defence, compliance, underwriting, and you will not be charged a fee by Hospitable for cancellations (cancellations are a cost to US not to your owners).

The result is exactly what you want to see:

  • Your owners are on Vrbo, connected to Hospitable, securing bookings.

  • You are not the payment processor. You don't receive money.

  • Your owners receive the money, and they pay the Vrbo fees out of their credit card.

  • If you are a Mogul customer, we can generate invoices to your owners for your co-host business and your owner pay those invoices for no extra fees by ACH debit.

 

19 replies

austinl
New Participant
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  • New Participant
  • June 11, 2026

Thanks for sharing this! One thing I'm trying to reconcile is parity for owner payments by platform. Since owners are paid directly by Airbnb and Booking.com, not being paid directly by Vrbo by default seems confusing.

I'm curious to hear how others are dealing with this? I'm considering moving to Mogul plan to then have Hospitable remit payment directly to owners. But in the meantime planning to stick with the subpar legacy (Chrome extension) connection to avoid the additional operational steps and need to upgrade to Mogul.


Marina Coimbra
Hospitable Team Member
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  • Hospitable Team Member
  • June 12, 2026

Hi ​@austinl you can add an owner's bank account so that we pay owners directly even if you are not on Mogul. The Mogul plan offers the easiness of managing owner statements automatically after connecting. But it is not a requirement for us paying out owners directly to their bank accounts :)


peacefulwatersretreat
Known Participant
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When I click to VRBO I’m not given an option to do anything. It’s a dead end – I’m not able to do anything.

Nothing is happening on the “Self-Service onboarding in Vrbo” Hospitable.

 


Benblueiiis
New Participant
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  • New Participant
  • June 12, 2026

I’m working through VRBO onboarding  with my existing VRBO account and Reviewing payment details:

Am I understanding this correctly that our VRBO commission payment will now be 10% for VRBO bookings with payment processed through Hosptiable?  I don’t recall this being mentioned in the Town Hall meeting today.

Commission rates

  • 5% for bookings made and completed through Vrbo. Travelers pay a Vrbo service fee
  • 10% for direct bookings that do not pay through Vrbo. (Commission increases because travelers aren’t paying for the Vrbo service fee.)

Marina Coimbra
Hospitable Team Member
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  • Hospitable Team Member
  • June 12, 2026

Hi ​@Benblueiiis this is not the case!

The 10% is what they reserve the right to charge you in case they detect that you are taking the booking off platform to your own direct booking solution. 

What we have is an integration where bookings are made and completed through Vrbo (that's your case).
It remains 5%.


Marina Coimbra
Hospitable Team Member
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  • Hospitable Team Member
  • June 12, 2026

When I click to VRBO I’m not given an option to do anything. It’s a dead end – I’m not able to do anything.

Nothing is happening on the “Self-Service onboarding in Vrbo” Hospitable.

 

@peacefulwatersretreat did you already complete the steps to add your credit card, confirm your information? Or are is this the first screen that you see when you click on the link on the Hospitable connection flow?


peacefulwatersretreat
Known Participant
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When I click to VRBO I’m not given an option to do anything. It’s a dead end – I’m not able to do anything.

Nothing is happening on the “Self-Service onboarding in Vrbo” Hospitable.

 

@peacefulwatersretreat did you already complete the steps to add your credit card, confirm your information? Or are is this the first screen that you see when you click on the link on the Hospitable connection flow?

I don’t know where to add my card or anything, so no, I haven’t.

In Hospitable in my Channel Connections page it says “Upgrade”. I click that, click through the steps until it gives me the Self-Service onboarding in Vrbo button.

When I click that, I get the above screenshot - there’s nothing to do when the VRBO page opens, and Hospitable says it’s still waiting for the connection:

Vrbo is taking longer than expected

Your Vrbo connection (s*****@gmail.com) is taking a bit longer than usual to process. We'll notify you when it's ready — no action needed.

ICThruU
Inspiring
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  • Inspiring
  • June 12, 2026

I am still unclear what is charged if I have the subscription model with VRBO.  I am also unclear as to when they will include my local taxes.  There was a statement of intent in the video but I have no idea when that really will happen.  This is a major time sink!


Marina Coimbra
Hospitable Team Member
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  • Hospitable Team Member
  • June 12, 2026

I am still unclear what is charged if I have the subscription model with VRBO.  I am also unclear as to when they will include my local taxes.  There was a statement of intent in the video but I have no idea when that really will happen.  This is a major time sink!

If you have the subscription model you are going to be charged your subscription model by Vrbo, and only that (besides other adhoc charges such as eventual cancelation penalties).
Vrbo already charges you a 3~3.3% processing fee currently, so instead of paying that to Vrbo, you pay us 3.9% instead.
On Taxes most of the time we are waiting for the jurisdictions to allow us to remit. It's hard to give a timeline for something that is not fully under our control. We are actively expanding as each jurisdiction allows us to remit.


Marina Coimbra
Hospitable Team Member
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  • Hospitable Team Member
  • June 12, 2026

When I click to VRBO I’m not given an option to do anything. It’s a dead end – I’m not able to do anything.

Nothing is happening on the “Self-Service onboarding in Vrbo” Hospitable.

 

@peacefulwatersretreat did you already complete the steps to add your credit card, confirm your information? Or are is this the first screen that you see when you click on the link on the Hospitable connection flow?

I don’t know where to add my card or anything, so no, I haven’t.

In Hospitable in my Channel Connections page it says “Upgrade”. I click that, click through the steps until it gives me the Self-Service onboarding in Vrbo button.

When I click that, I get the above screenshot - there’s nothing to do when the VRBO page opens, and Hospitable says it’s still waiting for the connection:

Vrbo is taking longer than expected

Your Vrbo connection is taking a bit longer than usual to process. We'll notify you when it's ready — no action needed.

Can you please remove your email from the post? Just because this is an open community, some bot might grab it.
If you are having this issue, can you try to log out from Vrbo, log back in, and then click on the link in the Upgrade flow again please? I know it sounds silly, but I've seen it working with a couple other users :) 


Mqreynolds
Participating Frequently
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  • Participating Frequently
  • June 13, 2026

My recommendation is to not do this change yet.  I did and two of my listings are down and will not allow me to republish live.  Hospitable says it is something with VRBO and when I called VRBO for help they could not fix it and had to escalate it.  On top of it I have a reservation request that came in for one of the listings that I can’t accpet or do anything with because the listings are currently frozen and delisted.  Do yourself a favor and wait until the bugs have been sufficiently worked out.


sati
Participating Frequently
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  • Participating Frequently
  • June 13, 2026

This all sounds very confusing and a lot of work. I am really wanting options that offer ease and less time at managing. I will keep my eye on it. In the meantime things are flowing nicely using the chrome extension. Thanks for the great work! 


Benblueiiis
New Participant
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  • New Participant
  • June 13, 2026

Hi ​@Benblueiiis this is not the case!

The 10% is what they reserve the right to charge you in case they detect that you are taking the booking off platform to your own direct booking solution. 

What we have is an integration where bookings are made and completed through Vrbo (that's your case).
It remains 5%.

I haven’t completely upgraded to the new VRBO connection yet but today I received a Airbnb booking but Hosioitable sent me an email stating it “ Reservation Sync: calendar block failed”. I’m trying to block manually in VrBO but it’s not blocking it now.  Seems suspect with this being the first booking I’ve had come through since the VRBO thing rolled out yesterday.  Please LMK if this is a known issue and if so what can I do to reconnect my calendar sync to VRBO? (I ran a re-sync already)


Ivan - Vacay Vibes Getaways
Known Participant
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Hi Hospitable Team - I successfully migrated 2 of my Vrbo properties yesterday. It was rather slow publishing it after it was done but eventually it did complete. Afterwards, I did have to review a few items as not everything carried over properly. 

I have a question about the much-discussed topic of using a credit card for Vrbo's 5% commission. For context on my 2 properties: I own one and co-host the other on behalf of its owner, both managed under the same Vrbo account. I am not on the Mogul plan, and I'm using my own credit card to cover the Vrbo commission.

The town hall presentation and the documentation shared this week both provided instructions geared toward Mogul plan subscribers. For those of us who are not on the Mogul plan, how do we handle this situation so I can be correctly refunded or compensated for the 5% commission fee from the property I’m co-hosting? Please advise.

 

 


Mqreynolds
Participating Frequently
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  • Participating Frequently
  • June 14, 2026

Another issue to report. I got my first reservation on a listing. I was able to accept it in Hospitable however it still shows as a pending booking request in VRBO and it has been hours. In addition to this two of my listings won’t republish and I had to submit a ticket to VRBO two days ago for help and I still haven’t heard back. Do yourself a favor and wait a few weeks for the bugs to be worked out. Thus far I am encountering lots of issues and still no response from customer service.


Marina Coimbra
Hospitable Team Member
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  • Hospitable Team Member
  • June 15, 2026

Hi Hospitable Team - I successfully migrated 2 of my Vrbo properties yesterday. It was rather slow publishing it after it was done but eventually it did complete. Afterwards, I did have to review a few items as not everything carried over properly. 

I have a question about the much-discussed topic of using a credit card for Vrbo's 5% commission. For context on my 2 properties: I own one and co-host the other on behalf of its owner, both managed under the same Vrbo account. I am not on the Mogul plan, and I'm using my own credit card to cover the Vrbo commission.

The town hall presentation and the documentation shared this week both provided instructions geared toward Mogul plan subscribers. For those of us who are not on the Mogul plan, how do we handle this situation so I can be correctly refunded or compensated for the 5% commission fee from the property I’m co-hosting? Please advise.

 

 

Hello Ivan,
If you are not on the mogul plan you would need to invoice the owners whenever you receive the invoice from Vrbo on the 2nd of the month. 

Another way to do it is to create one account per owner, we have a few PMs who are in that setup. And then having the owner going through the SSO themselves and using their own credit card.


Luke Renfrew
Hospitable Team Member
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  • Hospitable Team Member
  • June 15, 2026

@Mqreynolds I have had a look into your account and raised this with the Vrbo team to see if they can get a resolution for getting those listings live!


smc
New Participant
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  • New Participant
  • June 17, 2026

I am still unclear what is charged if I have the subscription model with VRBO.  I am also unclear as to when they will include my local taxes.  There was a statement of intent in the video but I have no idea when that really will happen.  This is a major time sink!

If you have the subscription model you are going to be charged your subscription model by Vrbo, and only that (besides other adhoc charges such as eventual cancelation penalties).
Vrbo already charges you a 3~3.3% processing fee currently, so instead of paying that to Vrbo, you pay us 3.9% instead.
On Taxes most of the time we are waiting for the jurisdictions to allow us to remit. It's hard to give a timeline for something that is not fully under our control. We are actively expanding as each jurisdiction allows us to remit.

The fact that Hospitable hasn’t worked out the tax remittance yet is a deal breaker for me. I’ll keep an eye on this.  Also, if the owners are paying co-hosting fees via credit card, who is paying the credit card fee


FSL
New Participant
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  • New Participant
  • June 17, 2026

Doesn’t seem to be any benefit for owners on this at all or transparency about what this really is from your side. Also no tax remittance is a no go. You guys should of rolled this out to x accounts first with some incentives and then rolled it out to everyone else.  Also having our VRBO accounts disconnect the same day seems suspicious.