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Looking for a more affordable way to screen guests? December 19, 2025

  • December 20, 2025
  • 4 replies
  • 49 views
Alan Sincich
Hospitable Team Member
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We’re excited to help you protect your property with a more affordable price than ever! We also have some great updates to make sure you can report all your additional revenue and make it easier for guests to check-in. 

 

Guest Verification

More affordable guest vetting for you 🪪

  • Our updated ID verification is now $2 and a full check including ID, sex offender search, and risk factors costs $5, down from $10
  • The UI is simplified to select either ID or full verification
  • Sex offender checks are no longer available as a standalone option and must be part of the full verification package

Financial Services

All transactions now included in earning reports 📑

  • Every transaction type is included in your Payment and Payouts settings, including upsells, security deposits, and owner payouts
  • This data collection will form the foundation for both host-accessible earning reports and 1099-K tax forms to be generated early next year

Enhanced payout visibility for upsells and trip insurance 🧾

  • You can now see payout amounts for upsell purchases directly in the Inbox through the upsells details popup, including trip insurance payouts which vary from guest payment amounts
  • These changes give you an easier way to track your earnings from upsells and trip insurance without needing to calculate it yoruself

Smart Devices

Customize your backup code messages🚪

  • You can now fully customize backup code messages or turn them off completely,
  • Those not yet migrated will only notice the missing code communication section from the device dashboard settings page

Metrics

Enhanced financial reporting and new widgets 📊

  • Taxable Revenue has been replaced with Gross Revenue (Excluding Pass-through Taxes), representing total revenue before taxes used for tax reporting, excluding generally non-taxable pass-through taxes
  • Gross Revenue now includes all guest and host fees, adjustments, and pass-through taxes, and uses reservation financials instead of owner statements
  • Revenue has been renamed to Net Revenue, calculated as actual earnings after guest and host fees, discounts, refunds, and adjustments, including pass-through taxes but excluding channel service fees
  • New widgets have been added including Reservation Financials Breakdown, Guest Additional Fees, and Host Service Fees

Booking.com

Seamless Booking.com account integration for new listings 🔗

  • We now support using existing Booking.com accounts when creating new listings, eliminating the need to create separate accounts
  • When an email is detected as belonging to an existing legal entity, you’ll now automatically be routed to the appropriate stage of the creation flow

Owner’s Portal

Payout history in the portal 🧾

  • We're now showing a history of your payouts to the owners.
  • The list will show a row for each record and each row contains a list of statements that are part of that payment for the owner

4 replies

Tom Beerley
Known Participant
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  • Known Participant
  • December 21, 2025

 

 

  • You can now fully customize backup code messages or turn them off completely,
  • Those not yet migrated will only notice the missing code communication section from the device dashboard settings page

I have beta features enabled, but I’m not seeing this under Devices / Settings Smart Locks. What does “those not yet migrated” mean?  


Alan Sincich
Hospitable Team Member
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  • Author
  • Hospitable Team Member
  • December 22, 2025

 

  • You can now fully customize backup code messages or turn them off completely,
  • Those not yet migrated will only notice the missing code communication section from the device dashboard settings page

I have beta features enabled, but I’m not seeing this under Devices / Settings Smart Locks. What does “those not yet migrated” mean?  

Hi Tom - hope you are well and happy holidays! So this was released in a few batches. I was told that all will be finished by end of day today, so stay tuned! If you’re still not seeing it on your end by tomorrow, please let us know! Appreciate your patience. 


Kristijan Laco
Hospitable Team Member
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  • Hospitable Team Member
  • December 22, 2025

Hi ​@Tom Beerley ,

You won’t find this under smart lock settings anymore.


We’ve moved it to a new ruleset in Guest Experience called Smart lock backup code, and it’s already enabled for your account.

 

Feel free to customize the message 🎉

 


Tom Beerley
Known Participant
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  • Known Participant
  • December 23, 2025

@Kristijan Laco Thanks! I see it. As for the message that gets sent when there’s NOT any problem setting the keypad code, but check-time occurs and the code hasn’t been sent via any prior messages -- the wording of that one is still hard-coded, I take it?