For multiple weeks now my Hospitable calendar has been BLOCKED starting in June 2026 although my Hospitable calendar setting has the booking window set to 24 months. After reporting via the “smarty” AI bot, I finally got a response from a human and they told me they pushed a sync, to wait a bit and check. I waited 48 hours - still had the issue and let the support rep know.
They escalated to engineering and closed my ticket!! So not way to follow-up via “smarty”. After escalating to a human again, I got a message the next day that they are “working on it” and said it had something to do with the new VRBO connection and the old VRBO connection. I asked for the ticket to remain open until the issue was closed. (seriously, what software support department just closes tickets when the issue is still open and impacting a subscriber’s business?).
So it’s been a week - got an update yesterday that they are “still working on it”. I asked for an ETA and what level this defect was classified as - more than 24 hours later, no response.
2 questions:
- anyone else had this calendar issue after moving to the new VRBO integration?
- anyone else had issues with getting a response from a HUMAN on the status of a critical defect? if so, any suggestions on how to get a response with more substance than “we’re working on it”?
