SMS messages to guests using Zapier, Make.com, or another tool

Question

Hi everyone! Does anyone know an easy way to send one-way SMS messages to guests using Zapier, Make, or another tool that integrates with Hospitable?

I understand Hospitable has been working on a two-way SMS feature, but I'm done waiting for it. I really need this now.

I'd like to automatically send messages such as booking confirmations, check-in instructions, access codes, or location details. Sometimes guests can't access their Booking.com or Airbnb messages, so SMS would be a useful backup.

Any recommendations?

Thanks!
Luis

Tom Beerley · Answer

Two-way SMS is implemented already, at least in the sense that when a guest responds, you’ll see it in your Hospitable message thread. It might still be in early rollout where you have to opt in to it though. The catch is that it’s only for ad-hoc messages that you manually send. It doesn’t yet support automatic/scheduled messages.

Have you looked into something like Twilio?

What I do, which isn’t a terrible solution at low-scale, is that a few days before check-in I send an automated SMS message to myself, as the “Manager” teammate. The content of that SMS gives me the guest phone number, and a string of text that I can copy-paste into a new text that only takes me a couple extra seconds to send from my phone.

Be cautious of the fact that for Airbnb, the phone number you're texting is actually an Airbnb-provisioned number, assigned to the guest only temporarily, and will eventually be recycled to some other random person. They spy on those messages just like they do the in-app messages.

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