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Upsell and guest portal in airbnb messages

  • June 28, 2026
  • 3 replies
  • 26 views

sai
New Participant
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  • New Participant

We presently have upsell link being sent in guest messages based on calendar availability which provides a link to guest portal link. Are other hosts doing this? Will this trigger any violation of off platform policy from Airbnb?

3 replies

Tom Beerley
Hospitable Hero
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  • Hospitable Hero
  • June 28, 2026

I include my guest portal URL in my “thanks for booking” message, across all platforms. No issues with it so far. 


anthonyrallo
Top Contributor
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  • Top Contributor
  • June 28, 2026

@sai We currently have some of our upsells built into our guest guide, but hope to migrate things over to the hospitable upsell platform soon. Static links for upsells are currently holding us back from going all in. But the fact that guest portal now has messaging threads for direct guests, and we also drive every guest to the guest portal for guest verification and rental agreements, means it might be easier. 


Petra Podobnik
Hospitable Team Member
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  • Hospitable Team Member
  • June 29, 2026

Hi ​@sai! You can find a similar discussion here as well. 💜