my guest purchased a pet up Cell, but because she had added a pet in her booking, she was also charged by so now she’s been charged double how do I refund the app through Hospitable?
Answered
upsell refund
Best answer by Miles Hobson
Hey
What to do:
- Reply to your guest confirming you'll refund the duplicate pet upsell.
- Open a support ticket at help.hospitable.com (or reply to any existing Hospitable email thread) with:
- Reservation code
- Which upsell to refund (the pet upsell) and the amount
- A one-line reason ("guest was also charged a pet fee on the booking, refunding the duplicate upsell")
Refunds typically take 5–10 business days to hit the guest's card.
+4- Hospitable Team Member
- Answer
Hey
What to do:
- Reply to your guest confirming you'll refund the duplicate pet upsell.
- Open a support ticket at help.hospitable.com (or reply to any existing Hospitable email thread) with:
- Reservation code
- Which upsell to refund (the pet upsell) and the amount
- A one-line reason ("guest was also charged a pet fee on the booking, refunding the duplicate upsell")
Refunds typically take 5–10 business days to hit the guest's card.
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