What if you knew what review your guest was going to leave BEFORE you reviewed them? ⭐⭐⭐⭐⭐
We've all had those guests...
The ones who don't read a single thing you've sent them, then message you day and night asking questions like:
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"What's the WiFi password?"
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"How do I turn on the oven?"
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"Where's the remote?"
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"How do I check out?"
You spend your entire stay answering questions that were already covered in your guest guidebook.
But when it comes time to review them, you bite your tongue and leave a glowing 5-star review, hoping they'll do the same for you.
Then BAM! 💥 They leave you a 3-star review.
And you're left wishing you'd been a little more honest, especially for the sake of the next host.
What if you could get an indication of how your guest is going to rate their stay BEFORE they leave?
That's exactly what we've built into BetterSTR TV.
Here's how it works:
📺 Automatic checkout feedback: Set your property's TV to automatically turn on a few hours before checkout (say, 2 hours). The screen displays a simple 1–5 star rating asking guests about their stay.
⭐ Instant notifications: The moment your guest selects their star rating, you're notified. No waiting until Airbnb publishes their review!
🌟 Encourage public reviews: If a guest selects 4 or 5 stars (you can configure the threshold), they're offered a link to leave a review on Google, Trustpilot, or another external review platform.
📝 Capture negative feedback privately: If they select a lower rating, they're directed to a feedback form where they can tell you what went wrong, giving you an opportunity to address issues and improve.
The best part? It's completely automated.
No chasing guests for reviews. No awkward conversations. Just valuable feedback delivered before they've even checked out.
Of course, guests can still leave a different rating on Airbnb, but at least you've got an early indication of how they really felt about their stay.
And perhaps next time, instead of automatically giving that demanding guest 5 stars, you can leave a fair, honest review based on your experience hosting them.
Because reviews should work both ways, and other hosts deserve honest feedback too.
👉 Learn more at https://betterstr.com/services/tv/
Note: Always follow Airbnb's review policies. Guest reviews should reflect their actual behaviour, and external review invitations should comply with the relevant platform's rules.