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Is anyone using Happy Guest? My STRs are smaller, single family properties (both 2 bedrooms). I am considering using Happy Guest so I can list on VRBO and have accidental insurance coverage as well as a rental agreement. My concern is Happy Guest requires me to purchase a policy on all guest, including my Airbnb guests. I worry about getting pushback from Airbnb guests on the two options to either 1) purchase the coverage for $37 OR 2) put a $1000 hold on their cc. $37 is a lot to add on considering what my price point is and some may not have $1000 room on a credit card. 
 

I have reviewed two properties that use Happy guest and looked through their guest reviews and BOTH properties had an unfavorable review due to having this pop up after making their reservation. Both properties clearly state this requirement prior to booking but as we all know most guests do not read all the info prior to booking. 
 

For those using Happy Guest, what has been your experience? 

Unfavorable reviews is a dealbreaker.

​@scotts, ​@peacefulwatersretreat, ​@AirBrindy, ​@Jeana D; are you maybe using Happy Guest? Donna is looking for feedback. 💜

​@donna; have you looked into the option of using Hospitable’s Security Deposits (more details)? 

If you want to talk here with someone from Happy Guest, you can tag them too (they are here in the Partner’s list):

 

​@Petra Podobnik  I have already met with Happy Guest twice. I’m trying to figure out if there’s a better option.

I need the following to be required for VRBO optional for Airbnb:

rental agreement

accidental damage insurance coverage

 

Required for both:

collect guest data

upsell early check in and late check out 

 

Why are those required for AirBnb, do they give a reason?

We are going live soon with Happy Guests. 3 out of our 4 listings already have a $500 security deposit requirement and we also purchase Waivo for every stay as extra protection. (We avoid having to deal with AirCover as much as possible.) We’re very happy with the quest quality since we implemented the deposit hold requirement (just a hold, not an actual charge). It’s a good deterrent to minimize bad guests. Happy Guests gives bookers an option of either purchasing an damage protection or opting for a security deposit. If you follow Happy Guests’ instructions to set things up, there are 3 areas in the Airbnb listing where you inform bookers of the requirements. We always remind the guests of booking requirements upon booking. If they cannot meet those requirements, they can cancel right away. Yes, many guests don’t read the listing details. For those who didn’t pay attention, once we explained the requirements disclosed in the listing, we never had a problem. We know of hosts who’re happy with Happy Guests. With any services, there are pros and cons. Book a call with them so you can evaluate the details. 

Why are those required for AirBnb, do they give a reason?

 

My understanding, from having a meeting with Happy Guest, is that if you use Happy Guest’s it is mandatory that guests sign an agreement through their platform. That doesn't work for me, so I am keen to see how the Hospitable Guest Portal comes along.

We are going live soon with Happy Guests. 3 out of our 4 listings already have a $500 security deposit requirement and we also purchase Waivo for every stay as extra protection. (We avoid having to deal with AirCover as much as possible.) We’re very happy with the quest quality since we implemented the deposit hold requirement (just a hold, not an actual charge). It’s a good deterrent to minimize bad guests. Happy Guests gives bookers an option of either purchasing a damage protection or opting for a security deposit. If you follow Happy Guests’ instructions to set things up, there are 3 areas in the Airbnb listing where you inform bookers of the requirements. We always remind the guests of booking requirements upon booking. If they cannot meet those requirements, they can cancel right away. Yes, many guests don’t read the listing details. For those who didn’t pay attention, once we explained the requirements disclosed in the listing, we never had a problem. We know of hosts who’re happy with Happy Guests. With any services, there are pros and cons. Book a call with them so you can evaluate the details. 

I’ve already had two calls. I was hoping to get feedback from those using the product.

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