Do you use SuiteOp or ChargeAutomation ?

Hey Pam! Thanks so much for sharing the discount code. 💜 I’ll leave it to fellow hosts to share their experiences and help you with your decision. :) 

ChargeAutomation (CA) has been around for almost 10 years so its a lot more feature rich than than suiteOp (they are relatively new).
CA is the only one in the industry that offers chargeback protection on payments, security deposit etc.

There are also few other differentiators depending on your needs. Some features that are in CA not but in SuiteOp
1. Collect data from all guests (not just main guest)
2. Guest can pay with Apple Pay, Google Pay, Klarna, Ideal (+ other local options)
3. External Upsells ( embed third party provider upsells)
4. Controlled guidebook (control when access code etc is visible conditional on security deposit, balance, checkin time etc)
5. Multi language  (guests can get notifications and experience checkin in their language)
6. Tags (customize your online checkin experience based on property, booking source, guest type etc)
7. 1-click upsells (~22% higher conversion) as guests dont have to put payment card again once they put it with the reservation

Hello. I talked to both of them and chose Chargeautomation. Much more (very much!!!) responsive support and sales team, more functionality, the interface if more friendly. Really not nice experience with SuiteOP support. It was autumn 2024. I work with Chargeautomation now. Hope this helps.

Hey Pam,

Thomas is not being exactly truthful here about the functionality with SuiteOp.

We actually have the following:

• External Upsells - This option is available and customizable for the third-party providers you want to incorporate (Viator, Mount, Bounce, Yhangry, etc...)
• Controlled guidebook - Our guest portals are considered the best in the industry with the most flexibility. You can build workflows and automations and set specific rules for how the portal operates. 
• Multi-Language - Our portals are available in over 20 different languages
• Customizable Check-in Experience - Experience can be customized by booking source, property, etc…
• 1-Click Upsells - Credit cards can be saved by the guest to execute 1-click upsells

We would love to show you why we have never lost a client to ChargeAutomation and never had a client leave SuiteOp once they started using the platform. We would also love to introduce you to any of our clients who made the switch themselves. If you are looking for the most powerful guest ops platform that provides the best guest experience, would love to chat!