Terrible Support

To answer your questions, Hospitable is growing a lot, so they are swamped with support inquiries. 

And second, Booking.com is a nightmare, so anything takes 10x time compared to Airbnb. Yes, it could be hospitable bottleneck, but more often than not, it is Booking.com's shitty software ​@Team P 

Also, ​@Team P  I'll recommend paying for priority support at least for the first 4 months that you are new to Hospitable. Its not that expensive. and you can drop it after you are fully set 

So your screenshot of the open rooms from Herrwood, shows the property open and available. Are you asking about the one standard rate room for Herrwood you have squared?

I agree with ​@Homelike.ca. I would invest in Priority Support. And knowing Booking.com and how weird their rate system is, I am inclined to think it is something on their end.

correct is show open and bookable but the property isn’t - the rate plan is

p.s. thanks for the suggestions

but it’s a parent child relationship. There are “two rooms / children” / villa configurations and thus two different standar rate types. The mapping of parent to child is correct in hospitable according to their documentation and the room ID is correctly associated to the room/property in Hospitable - however, on booking.com it remains closed - this is usually a mapping error for rate plans.

The issue isnt booking.com it’s hospitable and the support needs to step in here because the rate plan is mapped correctly (deleted all the other ones to make it easy) but hospitable support hasnt answered our support emails in 3 days.

Now upgrading to priority support is an option but the disclaimer on the subscription we have says “Award Winning Support” for the package we are on - and three days without a single answer is definitely not award winning - who gave them the award if this is teh case and we need to raise this to their attention.