Your guests can now download payment receipts and full reservation summaries as PDFs, straight from their guest portal.
We’ve completely refreshed the Payments page in the guest portal for Direct hosts where Hospitable processes payments.
Until now, the payments section was fairly basic: a static list of upcoming payments with no download options. If a guest needed a receipt for an expense claim, reimbursement, or chargeback evidence, they had to contact you, and you had to dig one out or reach out to us.
That’s now sorted.
What’s new?
- A redesigned Payments page showing the reservation total, all upcoming payment terms, and a chronological history of completed payments and refunds
- Card brand and last 4 digits visible on each payment, including Apple Pay and Google Pay labels
- Per-payment receipt PDFs available with one click on any completed payment or refund row
- A reservation summary PDF with:
- Property and reservation details
- Full price breakdown
- Payment history
- Your cancellation policy and refund cutoff dates
- Alteration charges shown as separate line items, each with their own receipt
- The “Pay now” button stays fixed on the next payment term due
How guests use it
Guest portal → Payments page
- The Download summary button at the top of the page downloads the full reservation summary PDF
- Every completed payment and refund row has its own download icon for that transaction’s receipt PDF
- The Pay now button only appears on the next payment term that’s due
There’s nothing for you to set up. It’s already live for Direct reservations where Hospitable processes payments.
What’s coming next
- Vrbo official reservations, already in progress
- Receipts for upsells on Airbnb, Booking.com, and manual reservations
We want your feedback
If you notice any issues or have feedback, let us know below 💜
Thanks,
Lee