Guests can now download payment receipts and reservation summaries

Hi

That’s  pretty cool.

I noticed it only said  “Fees” - it would be nice if this could list extra guest fees or pet fees etc. 

Cheers

andrew 

This is amazing! Would be even better if it could be done for bookings taken on Airbnb, Booking.com etc too! I spend so long typing up invoices! 

Do you think this will be available in the future? 

Kelly x 

This is a really good improvement 👍

A few things that would make it even stronger from an operational and legal perspective:

- hosts should also be able to download the receipt directly from the reservation page
- and ideally send/resend it by message/email for guests who forget to download it themselves

But the biggest point for me:
the receipt/invoice should probably not be accessible before the end of the stay.

In many countries (and especially in hospitality), the actual invoice is normally issued at checkout/end of stay, because before that:
- cancellations may still happen
- Airbnb/OTA modifications may occur
- refunds or alterations can still change the final amount

Hotels usually issue the final invoice at the end of the stay for this reason.

Branding/customization is also important:
- apply our own branding/logo
- invoice under a legal company name and registered address
- while still keeping the guest-facing direct booking brand visible

Today the Mogul branding logic is still more “property manager centric” than true guest-brand centric (I already raised this in another thread).

And for Europe specifically, it would be extremely interesting to support proper e-invoicing integrations eventually, instead of simple PDF receipts, because regulations are moving fast in that direction.

Hi Andrew,

Thanks for the feedback - glad the receipts are useful.

On a normal booking receipt, accommodation and fees sit under one heading, Accommodation & Fees. Under that you should see separate lines like Accommodation (with the number of nights), Cleaning fee, Pet fee, and so on, each with its own amount, then a subtotal. Taxes are in a separate section below.

Cheers
Lee

Hi Kelly,

Glad it’s useful.

For the main Airbnb or Booking.com booking: not with this launch sorry. We only generate receipts for payments we run (direct now, and VRBO where we handle payment as that rolls out).

For add-ons and other charges on those bookings that go through Hospitable: yes, that’s what we have queued next. Guests would download those from the portal the same way. Not live yet.

That won’t cover the full-stay invoice you put together for an Airbnb or Booking.com booking. It should mean less of that for the extras you charge through us once it ships.

Lee

Hi Arnaud,

Useful list. A few clarifications on what this release is and isn’t.

Receipts, not invoices. What guests can download today are payment receipts (and a reservation summary), not tax invoices. That’s deliberate in how we’ve named and scoped it. A lot of what you’re describing (issue at checkout, legal entity, registered address, e-invoicing) fits an invoicing product more than what we’ve shipped here. We’re not trying to replace that workflow with these PDFs.

Host tools: Guest portal only for now. No download from the reservation page in the app, and no send or resend by message or email. Both are fair operational asks.

Timing: We don’t hold receipts until checkout. Per-payment receipts are available after capture; the reservation summary is available on active bookings. End-of-stay gating isn’t built.

Branding: When the direct site has a logo, it appears on the PDF. The document is headed with the booking brand and property details. We don’t add a separate legal company name or registered address block. The footer notes that the charge shows as Hospitable on the card statement.

Invoicing longer term: We’ve started talking internally about a proper invoicing capability. That’s very early and nothing to count on yet, but it’s the right place for several of the things you’re flagging.

Hope that answers your questions. Thanks for the comment.

Lee