We have lots of exciting updates for the Hospitable Tasks App, including ways to quickly update your property to get better review scores! The Inbox and your branding have also been updated to make booking with you a more seamless experience.
Operations
View the property’s quality in the Tasks App ‼️
- You’ll now see a summary of the last 5 guest reviews for each property managed in the Tasks app
- Your cleaners can take specific actions during your visit to improve guest satisfaction
- This helps quickly identify areas for improvement to reach a 5-star review
See the message count for Tasks at a glance #️⃣
- You can now easily see the number of messages in a task's chat thread on the task overview page
- Stay organized and never miss an important update by quickly accessing messages related to a specific task
Improved task assignment for cleaning managers 📢
- You can now assign a task manager the main role of assigning tasks to other teammates
- Non-manager teammates can still share tasks as before and more features tailored to cleaning companies are coming soon
See task prices at a glance ⭕️
- You’ll now see task prices in its own column on the task overview page
- No prices will be shown if the pay your own team feature is not available for your account
Vrbo
Send refunds to guests for Vrbo reservations ♻️
- You can now do adhoc refunds for Vrbo Partner Connection reservations, just as you can for Direct bookings
- Allows you to issue reimbursements for upsell issues or additional refunds beyond cancellation policy
- This is available for if you use Hospitable or Stripe as your Merchant of Record for reservations
Guest Experience
Guest Portal CNAME verification status visible for external DNS 🌐
- Easily check if your custom domain's CNAME is verified for externally managed DNS from the Branding page
- Your CNAME records will be re-verified daily to ensure up-to-date verification status
- You’ll also see a clear visual indicators for a invalid DNS setup
Automated messages use your custom guest portal domain 💬
- Guest portal links in automated messages will now use your custom domain
- Your DNS must be fully set up and any unverified custom domains will not show branded links until verification is complete
- Links will fall back to hospitable.com if a DNS is no longer configured correctly
- Learn more about setting up your domains in this detailed help article
Inbox
Automated messages now respect your manual language choice 💱
- When you manually change a conversation's language, like English to Spanish, the automated messages will now be sent in that language
- Your manual language choice will always be the source of truth for automated messaging to that guest
Easily track refunded upsells in the Inbox 🔄
- You’ll now see "Refunded" or "Partially refunded" besides Upsells in the Inbox view
Integrations
Reva ⭐️
- We’ve added an integration page for Reva
Deliverback 📦
- We’ve added an integration page for Deliverback
Directo 🏠
- We’ve added an integration page for Directo
GuestArrive 🚪
- We’ve added an integration page for GuestArrive
VayKLife 🔑
- We’ve added an integration page for VayKLife
CS Outsource 💌
- We’ve added an integration page for CS Outsource