We’ve made some helpful improvements to functionality of Auto Reply, helping guests get more reliable answers even quicker! You are also able to filter down to more specific data in the Metrics page.
AI
Improved Auto Reply for local recommendations 🗺
- Auto Reply can now perform a local web search for common local questions
- It will retrieve relevant recommendations and use them to generate a response when it lacks sufficient knowledge base context
- This will improve reliability for guests and reduce the need for you to step into the conversation
Set timezone for Auto Reply schedule ⏰
- You can now control the timezone for your Auto Reply schedule
- It is no longer limited to using the property's timezone
- This is especially useful for managing properties in different timezones
Metrics
Added city and country filters in Metrics 🗂
- Easily filter your data by city and country on the Metrics page
- The filter will not appear if the you only have a property in one country or city
- This will help quickly access relevant information for specific locations
