We've made some time-saving improvements for you and your guests. Also, check out the new way to delight your repeat guests automatically without lifting a finger!
Inbox
Custom codes for returning guests 🥰
- Create and add the new custom code condition to detect returning guests and personalize messages for them automatically
- It works like other yes/no conditions (such as instant booking), targeting only guests who have previously stayed with you
- Delight repeat guests by personalizing messaging to make them feel appreciated and recognized
- This saves you time by automating the recognition of loyal guests without any manual effort
Rental Agreements
Easier for guests to fill fields and sign agreement 
- We've implemented user-friendly improvements to streamline the rental agreement signing process in the Guest Portal
- Guests will save time by clicking Enter to save signatures, autoselecting the first signature font, and autofocusing on fillable fields
- The agreement page is updated with a sticky footer containing the Sign Agreement button
- The mobile experience is improved with a better layout with an optimized signature button
Direct
Display a review carousel on your Direct site 
- Potential guests can now quickly see all the five-star reviews on your Direct site
- We've added arrows to the left and right of your reviews so guests can quickly scroll and be impressed by your hospitality
- This design update has been implemented for all of our website templates
Metrics
Importing reviews from Booking.com 
- Though reviews in Booking.com are on a 10-point scale, we normalize them to fit in with the displayed 5-point system
- We've also added new scoring categories for facilities, services, and staff
Security Deposits
Damage detection reminder 
- We now review conversations to look for any damage that may have happened during a guest's stay
- If we detect something may have happened and don't have security deposits set up, we'll gently remind you to add them for your property
- This will help you protect your property the next time damage happens during a guest's stay