Our AI features, including our Inbox and Knowledge Hub, have received many exciting updates. We're also constantly improving our newly released Dynamic Pricing!

Inbox

Delay mode for auto-reply messages 

• Inbox AI Auto Reply can now be set to delay before sending
• Your AI reply message is generated and then waits for a set amount of time before sending
• The prepared message sits in the message input field in the conversation
• You can review and edit the message and optionally cancel or send it immediately

Cancel an active auto-reply message 

• You can now cancel a message when it is in the process of being drafted and still visible on the conversation page

Updated settings layout 

• The settings for Auto Reply templates are more intuitive to navigate
• We've grouped options conceptually under three tabs: settings, timing, and scope
• Auto Reply settings are now also auto-saved on any changes

Inbox AI can recognize photos 

• Photos shared in conversations, whether by guests or hosts, can train the AI to provide better answers
• It'll take into account the last three photos shared when crafting a message

Knowledge Hub

Add missed Knowledge Hub items from the Inbox 🧠

• We now check when you edit AI-generated messages and add any missing information you include to the property's Knowledge Hub
• This could be updates to policies, locations of items, or any updated local knowledge
• This is currently released for Mogul users

Guest Verification

Reviewing suspected status after guest vetting 🧐

• We've replaced the ‘Accept’ button on the booking with a ‘Review’ button, which opens the guest verification dialog for you to review
• You'll now accept or reject the booking there, but also can from the guest verification window

Dynamic Pricing

Secondary users can edit Dynamic Pricing 🧮

• You can now set permissions for secondary users to edit Dynamic Pricing settings
• This is only if the primary user has already enabled Dynamic Pricing for the property

Smart Devices

Add Thermostat buffer settings 

• You can now change the two-hour buffer to any amount of time you want before check-in and after check-out
• This gives you more control over the thermostat's behavior and can result in even more energy savings

Integrations

WelcomeScreen 

• We now have a detailed page dedicated to our WelcomeScreen integration