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Show visual confirmation that guest has used Lock Code in the thread

  • November 10, 2025
  • 4 replies
  • 109 views
Kristijan Laco
Hospitable Team Member
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We’ve just made a handy improvement to the smart lock widget in your Inbox!

You’ll now see a new “First used” status, showing the exact time a smart lock code was first used, the same timestamp you’d normally find in the device dashboard.

This update was inspired by feedback from our community (special shout-out to ​@anthonyrallo 👏). Many of you told us how useful it would be to have that first used info right in the Inbox and now, you’ve got it!

It’s a small change that makes it even easier to stay on top of guest arrivals without switching views.

We’re always listening, and this is another great example of a community idea making its way into the product. Keep the feedback coming. You never know which idea will be next to make the jump from “feature request” to “feature shipped.” 😉 💪

 

    4 replies

    anthonyrallo
    Known Participant
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    • anthonyrallo
    • Known Participant
    • November 10, 2025

    Well hot damn! That’s pretty amazing! Saving time one feature at a time. Thank you Team HSPTB & ​@Kristijan Laco! Feature Friday = Success!

      admin-mihael
      New Participant
      • admin-mihael
      • New Participant
      • November 11, 2025

      Multilevel listings

      yanchab
      New Participant
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      • yanchab
      • New Participant
      • December 27, 2025

      Would it be possible to further improve the visibility of smartcode usage?
      I would like to be able to see it directly from the home dashboard, as shown in my modified screenshot.
      The waiting clock turns into a green check mark to indicate that the traveler has arrived (first use of the code).
      We could even imagine a hover that displays the code or the time of use.
      I want to be able to see at a glance whether people have arrived or not.

       

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        Filip
        New Participant
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        • Filip
        • New Participant
        • December 29, 2025

        This is a great improvement, thank you.

        One thing I would strongly suggest adding:

        If Message Rules are configured in Guest Experience to be sent for reservations with status “Staying”, it would make much more sense if the message were triggered after the guest actually uses the lock code (e.g. 1 hour after first entry), not automatically a fixed time after the official check-in time.

         

        In real life, guests often arrive earlier or later than the check-in time.

        Tying the message to real usage of the lock code would make the communication far more relevant and accurate.

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