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Static Guest Portal & Upsell Links

  • October 28, 2025
  • 51 replies
  • 1714 views
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51 replies

anthonyrallo
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  • Top Contributor
  • May 20, 2026

I think this is exactly the right direction of the conversation ​@arnaud - well said!

What we’re seeing now with Airbnb AI auto-replies only reinforces the importance of having a true “single source of truth” guest experience inside the PMS/Guest Portal itself.

If Airbnb is going to increasingly inject AI, messaging, reminders, upsells, verification flows, and other guest-facing interactions, then hosts need an equally unified guest-facing layer on the PMS side, not just fragmented tools and static pages.

To me, the real opportunity is much bigger than:

  • static links

  • isolated upsells

  • or a digital guidebook alone

The opportunity is a true guest app/portal experience where:

  • every message lives in one thread

  • every action is connected operationally

  • and the guest never feels bounced between systems

Especially for direct bookings, this becomes incredibly important.

Imagine a portal where the guest can:

  • message the host/team directly

  • view all automated PMS communications

  • access guidebooks + arrival instructions

  • complete ID verification/check-in forms ✅

  • sign rental agreements ✅

  • House Rules ✅

  • manage security deposits/damage waivers

  • purchase and manage upsells

  • request modifications

  • receive AI-powered answers tied to the reservation context

  • access door codes/check-in info securely (sorta ✅)

  • see receipts, trip details, WiFi, local recommendations, etc.

And operationally:
guest action → automation/task → team fulfillment

Examples:

  • Early check-in purchased → housekeeping task created automatically

  • Mid-stay clean booked → cleaner assigned

  • Firewood bundle purchased → maintenance notified

  • Guest asks AI a question → visible to host/team inside PMS thread

That’s where the real scalability and guest experience improvements happen.

I also think this is where Hospitable has a very real opportunity strategically. Many operators do not actually want to stitch together:

  • Enso

  • guidebook tools

  • Typeform

  • Waivo

  • ChargeAutomation

  • external messaging systems

  • upsell tools

  • ID verification platforms

  • etc.

They want one cohesive ecosystem with a polished guest experience.

The Guest Portal could genuinely become one of Hospitable’s most differentiating features if approached as a true guest operating system instead of a collection of disconnected utilities. 

I’d like Hospitable to FINISH projects they’ve started and not leave them at the 80% mark only to be functional and limited. 

Who else is with me? ​@Donny ​@andrew_bca ​@mrotman ​@Abby Grous ​@Tim Parry