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Hey everyone! 👋

We’re working on a new addition to Upsells: Upsell Requests! We’d love to hear how you’d use this feature—and what challenges you face when certain upsells need manual approval.

Right now, any upsell purchased through the Guest Portal, like Early Check-In/Late Checkout or Pool Heating, is charged in full immediately.

But what if you need more control to confirm availability before charging the guest? That’s where Upsell Requests come in! 🎉

Guests will still be able to browse and check out upsells as usual, but certain products can be configured as “requiring approval”. Those will remain pending approval before payment is (fully) captured. As the host, you’ll be able to approve or deny the request, and we’ll handle the rest—seamlessly—for both sides.

This is perfect for offerings like boat rentals, private chefs, or anything that depends on availability.

We’re already laying out the roadmap, but we want your input to shape the experience:

  • What kinds of upsells would you want to approve manually?
  • What does your approval process look like behind the scenes?
  • What information do you need from the guest to make a decision?
  • Anything else we should consider?

Drop your thoughts below—and don’t forget to upvote the roadmap item if you’d like to stay in the loop: https://feedback.hospitable.com/p/upsell-requests

Hi Aryeh!

We saw your presentation in today’s Townhall. We love the idea of offering early check-in as an upsale, but we currently do it manually because IF we have a back to back check-in, then we cannot guarantee an early Check-in. Similar figure to late check-outs. 
Anyway to limit when this upsales are offered or at least for us o approve the request before the guest pays it?

Thank you!

Hi ​@Lipsy Maza, thanks for tuning in and great question!

There's actually a setting for that exact scenario. On the Upsell edit page, you'll find a “Block Day” option that automatically blocks the day before check-in or the checkout day itself, when the Upsells are purchased, respectively. You can read more about the available settings here:

https://help.hospitable.com/en/articles/11510088-upsells-offering-early-check-in-or-late-check-out-to-your-guests

Additionally, if needed, the early check-in/late check-out Upsells will likely support Upsell Requests once we launch this feature in the coming weeks, giving you even more control.

Thanks for the question, and feel free to reach out with any others!

Blocking the whole night before (for an early check-in the next day) doesn't sound like it would work for most hosts looking to optimize their return.

Many professional cleaners (if not most) can not guarantee that a property will be available by a specific check-in time on same day turnovers. So how are you going to prevent the early check-in upsell on same day turnover reservations? Without blocking a whole night before?

Hi ​@Mikey,

I understand that the current config options won't be ideal for every host's setup, but we're committed to making them more flexible based on feedback. If you have specific ideas for what you'd like to see, I'd love to hear them — or feel free to add feature requests on our Featurebase, that way others can upvote them too.
 

Blocking the whole night before (for an early check-in the next day) doesn't sound like it would work for most hosts looking to optimize their return.


That's exactly why we only begin offering Early Check-in upsells 14 days prior to a booking — to reduce the risk of losing out on higher revenue from another reservation for the night before.
 

Many professional cleaners (if not most) can not guarantee that a property will be available by a specific check-in time on same day turnovers. So how are you going to prevent the early check-in upsell on same day turnover reservations? Without blocking a whole night before?


To prevent this issue, we automatically disable Early Check-in and Late Check-out upsells as soon as a back-to-back booking is made before or after the existing reservation, respectively.

​@Aryeh Raber - Thank you! Your last note about:

“To prevent this issue, we automatically disable Early Check-in and Late Check-out upsells as soon as a back-to-back booking is made before or after the existing reservation, respectively.”

This is all I needed. I didn’t see any of this information in any of the upsell documentation. 

I think a lot of hosts are experiencing more last-minute reservations right now. A majority of bookings might be within those 14 days.

​@Mikey That’s great, glad this info came in useful!

 

I believe our documentation was recently updated, perhaps that context wasn’t available before:

Early check-in and late check-out are only available in the Guest Portal within 14 days of check-in and if the day of check-in and check-out are open in the calendar.

Source: https://help.hospitable.com/en/articles/11510088-upsells-offering-early-check-in-or-late-check-out-to-your-guests

 

Let us know if anything else is missing or unclear, we’re always looking to improve this kind of nuanced but important information.

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