VRBO Official Integration: What You Need to Know

Paying local taxes is a huge burden.  If I stay with the old integration what are my downsides?  What an I losing?

You are losing reliability and the ability to manage listings directly from hospitable.
Also one-click upsells is a huge plus of having us fully integrated :)

There's one more thing that even though might seem small makes a whole difference:

On the current integration when a guest cancels, your dates stay blocked on all OTAs for 24h because we read the cancelled status from Vrbo (and that takes 24h to update). On the official integration the dates become free immediately for other OTAs since we are the source of truth for your calendar :)

Hi ​@Brandon Huetteman - you probably want to validate how these taxes work in the Coachella Valley (Palm Springs, Indio, La Quinta, etc) with the upcoming changes. 

In the product integration notes it mentions user’s will not need to modify the tax rates/settings.  Have you validated that TOT and TBID will be setup and transitioned automatically with this change? VRBO has been somewhat inconsistent on applying these taxes appropriately in the past.

What happens if you decide not to take part in the integration? I switched to hospitable because you did not have to be integrated with vrbo. My previous pms you had to and I absolutely hated it. 

Hi;  In regards to step 3 after the integration, the credit card part is confusing to me.  Can you clarify or show what the new SOP would look like once a booking is made (as it relates to being charged on a credit card #) to then receiving payment from Hospitable to then what Vrbo will be sending out as an invoice and when?

Please clarify for me:

Is it that Vrbo will need a credit card in order to charge the 5% commission for the new booking or is it charged at the time of payout?  (that is thousands of dollars potentially being charged on a credit card). 

And what do you mean by Vrbo will be sending an invoice out once a month?  Is this for the payouts from the month prior?  Or from the new reservations collected from the month prior?

Thanks,

-Jen

Hi, we are using the co-hosting model so we have different vrbo accounts connected to Hospitable. Can we connect different bank acounts for the payout per listing so the owners receive the payment directly to their own bank? we have 100+ properties with you guys.

If we can set up the owners bank account per propert, Will Hospitable be sending out 1099 forms if so will they send 1099 to each owners and not the property management since we didn’t receive the payments?

This is exciting. But a quick question. we do not have stripe and currently process payment off the platform using a local payment gateway. How will this work for us?

Would the listing owner add their credit card to Vrbo somewhere or to Hospitable? As a co-host, my listing owners do not have (or want) access to Hospitable.

On taxes, even in states that are red on the image, that doesn’t mean Vrbo or Airbnb remit the local Tourism Development Tax. In my county in Florida (Escambia), Vrbo collects and remits the state sales & use tax (+ county local option sales tax), but NOT the county Tourism Development Tax. That is collected by Vrbo (and Airbnb), if set up properly in the system, but sent to the host through the payout, and the owner files and remits that tax. Will this be the same process with Hospitable?  However, I also have a listing in NC  (Harnett Co) and the county there does have an agreement with Vrbo & Airbnb so they collect and remit the tourism tax to that county. 

Hi;  In regards to step 3 after the integration, the credit card part is confusing to me.  Can you clarify or show what the new SOP would look like once a booking is made (as it relates to being charged on a credit card #) to then receiving payment from Hospitable to then what Vrbo will be sending out as an invoice and when?

Please clarify for me:

Is it that Vrbo will need a credit card in order to charge the 5% commission for the new booking or is it charged at the time of payout?  (that is thousands of dollars potentially being charged on a credit card). 

And what do you mean by Vrbo will be sending an invoice out once a month?  Is this for the payouts from the month prior?  Or from the new reservations collected from the month prior?

Thanks,

-Jen

 

Is there no option for Vrbo to use a bank account instead of credit card for the commission? And I have the same question, will the commission charge occur at the time of each booking, or at the end of the month for all the commissions?

 

 

Is there no option for Vrbo to use a bank account instead of credit card for the commission?

At least at the outset, credit card is the only option given. That is not to say that it isn’t something that could be added.

If vrbo deduct their 5% commission from our credit card if we turn it on to fully integrated from our hospitable acocunt if the booking gets cancelled does vrbo fully refund the commission back to us or do they not take their commission from our credit card until the guest has checked in?

also another question I have is if I manage properties within Australia Vixtoria will hospitable charge their guears extra for the 7.5% tax levy and remit this to the government? 

Today the only fee that VRBO charges me per booking is a 3.5% payment processing fee. Outside of that I pay an annual listing fee. How does that change for me if I accept full VRBO integration? Does that mean I continue to not pay the 5% VRBO commission and am just charged a 3.9% hospitable payment processing fee?

Does VRBO support co-host? I thought co-host is an Airbnb thing. 

I agree. Didn't think VRBO even had a co-host option 

Yes agree don’t think vrbo supports co hosts 

What happens to the insurance provided by VRBO? They have a damage protection that is  a separate purchase for guests. 

They still offer it to guests and charge guests directly for it :)

They have secondary emails for login to the same account with different permissions but that's pretty much it :) 

Exactly. You would pay hospitable the 3.9% instead of the 3.5% processing fee you currently pay to Vrbo

We don't support australia yet, we will get there!

For the first question yes you only get charged by completed reservations.

Are you on direct premium? We will support remittance in the same jurisfictions supported on direct premium!

Yes! You can set different bank accounts for each of the properties.
Do you have different vrbo accounts per owner or are they all under one Vrbo account?

For those who prefer Stripe over the MoR integration maybe one thing you didn't take into account is that as a Merchant of Records we only get our processing fee for each payout that you have, not for each booking. Stripe takes 2.9% out of each booking, even if they get canceled. We only take 3.9% out of every check-in. There's a big difference there.