Hi everyone, I managed a property in Florida for a Canadian Host. As they enter their details in the Owners Portal for the payout, she cannot select Canada as her country of residency. There are only 3 choices: UK, Puerto Rico and USA. How can she validate her personal details? Thanks
Answered
Canadian Hosts as Owner
Best answer by Eli Stoughton
I believe the Owners Portal only supports payouts to US Bank accounts (although it's possible they can send to UK too; irrelevant to your case). Hospitable Payments (Direct Premium, upsells, MoR for VRBO) support US, UK, and Australia.
I suppose your case is not the most unusual, but for several reasons it would likely make sense for your owner with a property in the US to have a US bank account (either business or personal). Otherwise, the other option is to just pay them outside of Hospitable.
+5I believe the Owners Portal only supports payouts to US Bank accounts (although it's possible they can send to UK too; irrelevant to your case). Hospitable Payments (Direct Premium, upsells, MoR for VRBO) support US, UK, and Australia.
I suppose your case is not the most unusual, but for several reasons it would likely make sense for your owner with a property in the US to have a US bank account (either business or personal). Otherwise, the other option is to just pay them outside of Hospitable.
Hey! Thanks for the reply. So the owner has a US LLC and US bank account however there’s a step that says “personal details” where they ask her to add a ID but all she has is from Canada as she isn’t a US resident.
+5Hey! Thanks for the reply. So the owner has a US LLC and US bank account however there’s a step that says “personal details” where they ask her to add a ID but all she has is from Canada as she isn’t a US resident.
I see. Then that's just a verification issue. You'll have to see if the team is able to worn with the verification partner for some sort of workaround. I assume that she's already tried using her Canadian passport?
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