Skip to main content
Answered

Missing booking info and payments

  • Nov 9, 2026 11:03 PM UTC
  • 2 replies
  • 18 views
Trip Property Managment
New Participant
Forum|alt.badge.img

I have a booking that shows that it was manually entered. I did not enter it and I can not tell which platform it came from nor can I find where my payment was sent. I can’t even communicate with the renter. Hospitable is unable to help. Has anyone had this problem?

 

Best answer by Yle Labata

Thank you, ​@Tony Hughes  , for chiming in. 💜 ​@Trip Property Managment, thanks for flagging this. I've already replied in full detail on your support ticket with everything we found. Please check there for the specifics.
 

Quick general note for anyone with a similar situation:

  • A Manual reservation is one added directly to the Hospitable calendar, not pulled from Airbnb, Vrbo, or Booking.com. Anyone on the account with Manage Reservations permission can create one.
  • Hospitable doesn't collect payment or send a payout for manual bookings, so nothing will appear under Settings → Payments & Payouts for them.
  • It's worth checking if a separate OTA booking (Vrbo) exists for the same dates and guest ; a manual hold and a real OTA booking can sometimes sit side by side and get confused.

Full breakdown is on your ticket, kindly reply there if anything's still unclear. 😊

View original

2 replies

Tony Hughes
Hospitable Team Member
Forum|alt.badge.img
  • Tony HughesHospitable Team Member
  • Hospitable Team Member
  • Nov 10, 2026 1:20 AM UTC

What month / date is the booking? I can take a look and see where it may be coming from…

-Tony Hughes
Yle Labata
Hospitable Team Member
Forum|alt.badge.img+2
  • Yle LabataHospitable Team Member
  • Hospitable Team Member
  • Answer
  • Nov 10, 2026 2:22 AM UTC

Thank you, ​@Tony Hughes  , for chiming in. 💜 ​@Trip Property Managment, thanks for flagging this. I've already replied in full detail on your support ticket with everything we found. Please check there for the specifics.
 

Quick general note for anyone with a similar situation:

  • A Manual reservation is one added directly to the Hospitable calendar, not pulled from Airbnb, Vrbo, or Booking.com. Anyone on the account with Manage Reservations permission can create one.
  • Hospitable doesn't collect payment or send a payout for manual bookings, so nothing will appear under Settings → Payments & Payouts for them.
  • It's worth checking if a separate OTA booking (Vrbo) exists for the same dates and guest ; a manual hold and a real OTA booking can sometimes sit side by side and get confused.

Full breakdown is on your ticket, kindly reply there if anything's still unclear. 😊

Terms & ConditionsAccessibility statement
hospitable

Information

Resources

Solutions

Ask AI for a summary of Hospitable

ChatGPT Claude Perplexity Gemini Grok