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will we still get the real (unmasked) phone number for our guests after airbnb uodate?

  • Nov 1, 2026 3:32 PM UTC
  • 1 reply
  • 14 views

Burnsey
New Participant
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Part of my direct booking strategy is to contact prior guests via text, and I’ve relied on hospitable information to do that. Has anyone announced what correct guest data availability looks like going forward? 

1 reply

Joe Dela Seda
Hospitable Team Member
  • Hospitable Team Member
  • Nov 2, 2026 6:36 AM UTC

Hello, ​@Burnsey. For direct bookings, guest details (name, email, and phone number) are collected at checkout through your Hospitable Direct site and remain available on the reservation, just as they are today.

There are no upcoming changes to this. If you're noticing something different in your account, please reach out to our Support team at support@hospitable.com or through the in-app chat so they can take a closer look. 💜