I have an unbelievable situation that has transpired with Hospitable. I have a booking that I manually priced at $495 a night. And when the booking came through, the Hospitable or Airbnb pricing arbirtrarily reduced my previously manually set rate $118 a night. It’s a premium weekend (college homecoming) — and got booked immediately. Even though my calendar showed $495 a night, the rate charged to the guest was $118 a night. Hospitable has confirmed the rate was set to $495 a night and cannot explain the variance. Airbnb is giving me no support. And Hospitable is now non-responsive. I am left holding the bag. I can’t cancel the guest without penalization by Airbnb, and I’m getting no answers from Hospitable. I will lose more than $1000 on this booking alone. It’s truly unreal. I can’t get anyone to help me. What do I do?
Hospitable arbitrarily reduced my nightly rate by 80% after I manually set a price
+1Oh no!! I would have to figure out who did this and what happened.
+2I am following your progress. Keep asking for an escalation ~ senior staff. Good luck.
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