I’d like to do a weekly performance review on speed of messages and quality from my team.
I’d want to pull the full list of communication from last week and evaluate how my VAs are doing in terms of speed of responding and quality of responses.
Question
How do you handle pulling/reviewing messages?
The new Hospitable MCP server is amazing for this. Hook your preferred AI tool (Claude for me) into the MCP server, and ask it to do a review analysis for you. If you have a communication guide, provide Claude with that context so that it can evaluate to your standards. You can also ask it to calculate response times for you at the same time. Hospitable does have response speed metrics available in Metrics, but this would be the perfect job for AI. In Claude Desktop, you can even configure a scheduled task that runs automatically at a specific date/ time of day.
I’m running a weekly intelligence report that pulls all reviews, booking data, and conversion rates across my 3 properties, that runs every Monday at 9:00 and creates a page in Confluence. I don’t do communication analysis, since I’m responding myself, but have asked Claude to use my messaging data to build a brand voice guide. Now when I use Claude to help me respond to guests, it can respond in my ‘voice’.
Happy to help you walk through something like that!
The problem for me at least is that it has to pull each property information and conversation one at a time and when you have 31 properties it overwhelms Claude because it has to go one property/message thread at a time. It would be ideal to be able to pull all convos at once.
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