Upsell Early Check in Still an Issue

Question

I have tried many times and I am still having issues with the upsell.

This is what I have attempted to do. Most of my request have a check out on the same day. This seemed to be the issue. I also tried the approval button but wasn’t able to find where I accept the approval. The only way I was able to make this work is manually sending them a link. Is there a way I can have this go out automatic or give them the option to see it and choose the upsell?

The steps I completed were:
- Enabled the Early Check-In upsell
- Turned on “Allow same-day check-ins”
- Set the maximum hours guests can purchase
- Added the pricing options
- Saved the settings and refreshed the page

However, the upsell still does not appear properly for back-to-back reservations.

Yle Labata · Answer

Hey there, ​@alinkhart13.“Allow Same-Day Check-Ins or Check-Outs.” should work as it is already available to offer, confirmed by our team here:Article related:https://help.hospitable.com/en/articles/11510088-early-check-in-and-late-check-out-upsells============================I looked at your account, and%smart_upsell% short code was added to multiple messaging rules, too.Checking a random booking (Lindsey), the upsell was first offered to the rule name “VicAfterNew******”, this part👇It seems that you have set up the upsell correctly. For cases where it was not offered in a specific booking, let us know the booking code via a support ticket so we can investigate further. 🙏

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