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Airbnb listing suspended after 2 poor reviews in 6 months?

  • January 6, 2026
  • 3 replies
  • 61 views

bisera
New Participant
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I was curious if anyone else is experiencing this issue, I got a 5 day suspension on a listing after one guest left a 1star review for checkin (overall 5 stars) 6 months ago and another one leaving a 2 star review on cleanliness (I constantly get top grades here) and 1 star on value. (Overall 3 stars)
 

I understand reviews are subjective (I can’t argue perceived value) but to get a suspension after two moderate-ish reviews seems excessive, no? What’s your experience? And am I wrong in being shocked?

3 replies

Igor
Participating Frequently
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  • Participating Frequently
  • January 15, 2026

Same happened to us after two 2-star reviews. It seems Airbnb des it automatically without any human interaction anymore.


anthonyrallo
Inspiring
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  • Inspiring
  • January 15, 2026

I was curious if anyone else is experiencing this issue, I got a 5 day suspension on a listing after one guest left a 1star review for checkin (overall 5 stars) 6 months ago and another one leaving a 2 star review on cleanliness (I constantly get top grades here) and 1 star on value. (Overall 3 stars)
 

I understand reviews are subjective (I can’t argue perceived value) but to get a suspension after two moderate-ish reviews seems excessive, no? What’s your experience? And am I wrong in being shocked?

@bisera - yikes, this is shocking, so I’m not surprised in how you’re feeling. It’s certainly difficult to get reviews removed (even when they violate Airbnb’s policies), but worth the try especially in dire situations like yours. ​@Derek Jones had shared an AI agent that could be helpful for you if you hadn’t previously tried to have them/other “less-than” reviews removed. 


anthonyrallo
Inspiring
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  • Inspiring
  • January 15, 2026

Same happened to us after two 2-star reviews. It seems Airbnb des it automatically without any human interaction anymore.

@Igor - I think we’ll see more of this AI-first approach which will be tough to handle.