Hi everyone,
I wanted to see if anyone else has run into this or has found a workaround.
I recently had a direct booking guest who, on day 2 of a 4-night stay, orchestrated a full-on brawl outside the property and streamed it live on social media. Police were called, and this was a clear violation of our rental agreement (no parties, disturbances, etc.).
Because of that, I made the decision to terminate the stay. My cancellation policy is no refunds, especially in cases where house rules are violated.
However, when I went to process the cancellation in Hospitable, I only saw two options:
1. Host cancels → guest receives a refund
2. Guest cancels → no refund
This created a problem because there was no option for a host-initiated cancellation without issuing a refund due to a policy violation.
In situations like this, I would expect there to be a flow where:
-The host can cancel for cause (rule violations, safety issues, etc.)
-The payout follows the host’s cancellation policy
-The guest can dispute it on their end if they choose
My questions:
-Has anyone else encountered this limitation with direct bookings?
-Is there a workaround for enforcing a no-refund policy when you need to cancel for cause?
-Does anyone know if Hospitable is working on adding a “cancel for violation” or similar option?
Would really appreciate any insight—this feels like a pretty big gap, especially for hosts managing higher-risk bookings.
Thanks in advance!
