I just went through it: 1 guest booked, then 19 unregistered men came and went over 4 days, plus smoking, 2 AM noise, and a guest who went silent. It looked to me like prostitution. I went through Airbnb and it took until day 5 to get them out.
My co-host says she skips Airbnb and just sends someone over to ask the guest to leave. Do you go through the platform, handle it yourself, or both? And if you've done it yourself, did it cost you anything with payouts or AirCover?
Thanks in advance 💛
+5Airbnb first and establish a written record. Then I would contact the police, considering there may be a safety issue and illegal activity. I don’t think it would be a good idea to send someone like a cleaner or a co-host over to ask them to leave if there is illegal activity.
I agree with Eli. If you notice it while they’re staying, report to Airbnb immediately so there’s record of it (you can also see if they can do a strike against the guest profile). Definitely leave a bad review so other Hosts know. Depending on the situation, tell them to leave. Based on the number of people and type of activity going on, I would’ve called the police in that situation. Like I said, to me, it depends on the situation. If it’s just extra people, notify the booker to rectify it, then if they don’t, cancel their booking/kick them out. If there’s other stuff going on too, then immediately make them leave (and get police involved if it seems like an unsafe situation, and you can report it as an unsafe situation to Airbnb). Just my two cents.
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