They are?   How did they announce that?

I don’t think they want anyone to know.  I heard several experts talk about it in workshops.  Just trying to be proactive for when that happens.  Has anyone else heard this?

Yes, Airbnb announced they will be masking guests phone number as well as host. You will be able to call but the number you see will be an assigned dummy number that will not work after the stay is complete. 

I figured out how to require guests to enter their phone and email in the rental agreement. Can you please confirm where this info is going to go once they enter it?  Where will it be saved?

https://share.google/3B8FrED88FnAOjsZY

this is where Airbnb talks about the fake numbers

Hi ​@mindi!

Here’s how that contact info from Rental Agreements is stored and where you’ll see it:

• It’s written to the reservation’s contact fields: phone and email
• It’s associated to the guest on that reservation so it shows up in the Inbox sidebar and in the Reservation details panel
• It’s included in reservation exports and any integrations that use reservation contact fields (CSV exports that include reservation phone and email columns).

You can also check out our partners, such as StayFi, to see what options they offer for guest marketing. Here’s an interesting read:

I hope this helps. 💜

Are you sure it is included in exports? I was told from another Hospitable employee that they will NOT be included in the export 

I followed the link ​@mindi  provided and noticed that it is being piloted to a limited # of users in the United States. I was curious about the timeline so, I contacted Airbnb directly. They said that “this is in the cradle stage, and the developers are actively working on it”. They also pointed to keeping an eye on the page Mindi referenced and that further announcements would be coming once this is pushed out more broadly. 

I was concerned as I relate door codes to phone numbers in my messaging so that folks make that connection (you’d be surprised some don’t 😅) and remember door codes. Anyway, I wanted to make sure my messaging wouldn’t become confusing as they change this policy.

I did learn from a hospitable customer service I think - that Airbnb does share the last 4 digits of their phone number with hospitable so that we can continue to use that for the door code. So glad they at least thought of that.  But i usually use all 7 digits of their phone numbers for lock codes so I will need to change it to 4 once this happens.  So I wonder when we will individually be notified of this happening. 

Any thoughts on letting us use those fields to populate the actual Email/Phone fields that are sent from Hospitable to our CRM?

Doesn’t really do us any good to have temporary dummy phone numbers stored in our CRM when we’ve collected the real phone number in the rental agreement.

I was wondering the same today

Can we now download all the information from the rental agreements as CSV and import into our own document or mail Chimp?  I thought we couldn’t do that?

Would love to get name, email, birthday into Mail Chimp from my RA like I could when I was using OwnerRez

I would just pick a date range, pick the renters info- it would pull from the RA and OR would generate a CSV file for me to download with all their info. 

I don't know about “all the information” but it sounds like the email and phone number, if they get updated via the Rental Agreement, would be available via download, but then also be sent to MailChimp and/or StayFi (if the host has either connected).

Hey everyone! 

So name, phone, and email make it into exports, but other Rental Agreement answers do not.

• What’s exportable today:
  • Name, email, phone appear in the Reservations & Financials export if you include those columns when exporting (more: https://help.hospitable.com/en/articles/5651284-reservations-financials-export)
• What isn’t included:
  • Other fillable Rental Agreement fields are not added to the reservation CSV export at this time. They remain visible in the UI with the agreement but aren’t part of the Metrics export columns.

Currently we don’t have a check-box for guests to opt-in for marketing, upvote the feature request here.

You can set up your own system using our Mailchimp integration, Zapier, or check other partners (as e.g. StayFi).

Remember; when using customer data for marketing, first obtain explicit consent and comply with applicable privacy laws and platform rules. Include your identity and an easy unsubscribe in every message, and ensure any HOA or community rules are also respected.

Lastly, our smart‑locks team is investigating Airbnb placeholder/invalid phone numbers and will ensure the integration continues to work smoothly.

Here’s an update on the smart lock situation following Airbnb’s recent phone number change:

Another tool that I have implemented in my properties is StayFi. They provide a router gateway that will prompt and ask for email and phone number when guests go to connect to the internet in a nicely branded portal that you can customize.

What I like about this option is you not only get your primary guest’s info, but everyone who is staying in the property (especially crucial if you have a 3+ bedroom property that can host many guests). 

Hospitable connects nicely to StayFi as well, and you can either send campaign emails direct from StayFi for future direct bookings, or export into a campaign manager like MailChimp.

Ideally we should also be able to export guest info into an excel sheet

The 100% BEST way to do this ​@mindi is through StayFi (this is my code that will get you 50% off for 3 months too). 

This will allow you to 1. Collect emails & mobiles from each guest 2. Have them properly/legally “opt-in” to marketing so you’re compliant. 

The real question I have is, how can we get StayFi to overwrite the burner number that will get pulled in via Airbnb in Hospitable? ​@ArthurC - Would this be an integration possibility? 

I’ve already asked the team at MarketMySTR to connect with ​@ArthurC to allow for StayFi collected numbers to be PRIMARY (overwriting the burner number) in our CRM/Marketing platform, but I’d love it to be consistent in my PMS too. 

I believe ​@StayFi_Arthur is the right person to answer the question above. :) 

Thanks Anthony! I have Stayfi too. But I don’t always collect even the bookers email and phone - if they don’t want to give it they don’t. And many opt out of emails. So if I can collect at least the bookers email and phone from the rental agreement and it is saved and exportable to my CRM MMSTR then that is the best situation for me I think. 

On the StayFi note, why do you find StayFi worth the additional cost it comes with?

It’s not inexpensive but they continue to make it better. There is simply no smarter, more efficient, more integrated way to get closer to owning the guest data that via StayFi. 

You’re welcome! There are a FEW that don’t wish to give that info and that’s totally fine too. I find that the majority DO give it and at least opt into email (lately less in SMS). 

I’m also a proponent for it being collected in the RA. Any fields collected should be 100% exportable via the HSPTB API (and therefore ingestible into MMSTR). 

Unfortunately Stayfi requires hardware from what I understand and my Eero router/modem only has 2 ethernet ports so it really would be a significant cost to change everything. I only have one listing that I would use the service for. Just not sure it is worth it. Already paying for Hospitable (messaging and website hosting) and Pricelabs. All these costs are eating away at my net income.

Other than the data does it improve the guest experience in some way?  Does the internet actually work better than other routers or at least comparably?