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How do I get the AI to stop referring to the property as a condominium? Every time it makes a reply for a public response to a review for Airbnb it refers to the property as a condominium.  I would prefer it use the property name or bungalow. I have made several notes in the knowledge hub but maybe I have done it wrong because it never changes.  I am also unable to edit it myself and have it publish with my corrections.

Hello, ​@Stay Salty! Does AI public reply always use your property type (condominium) for all reservations? Public replies are editable when needed. Is there any instance where you edited it but reverted to what the AI drafted? Can you please open a support ticket providing a sample booking so we can closely investigate this all together? Thank you! 🙏


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