We currently have a doozie of a guest in one of our BNBs and they booked a non-refundable stay with us on March 13th and then tried to cancel on the 20th. I declined since we are NOT the trip insurance but rather a host who is being asked to refund a . . . non-refundable booking.
Fast forward 10 days and the guest chose to travel anyways (as would I since they sunk the cost and it’s a beautiful place) and guess who shows up? A grumpy goose.
They are demanding that the hot tub be serviced becuase it was unusable when they arrived (professionally serviced each week, so what do they mean?)
Reading the tea leaves here . . . this person is bitter due to not getting a refund on a non-refundable booking. So they show up and have an unsurprisingly frustrating stay. What will their review say?
However, all of this is likely retaliation from them not getting to cancel the booking, so is there a way to prevent a review from being left?