Notified if a guest does not check in?

Hi ​@bremyan 

To ensure you don’t send cleaners to an empty home, I recommend a three-layered approach:

• Automated "First Morning" Message: Set up a message for the morning after check-in (e.g., "Hi %guest_first_name%, hope you’ve settled in! Let us know if you need anything."). A guest's response is the quickest confirmation of occupancy.

• Smart Lock Notifications: If your lock is integrated with Hospitable, enable notifications for when the guest code is first used. You can receive these via email or push notification per user.

• External Cameras: For the most reliable visual confirmation, use Ring or similar cameras to monitor arrivals and departures via their native apps.

Combining automated messaging with smart lock alerts is usually the most effective way to guarantee you know whether a guest has arrived before the cleaning crew is scheduled.

I hope this helps!

​@Mahmodul the request is a little more subtle… While it’s easy to determine that something DID happen, it’s a little harder to determine that something DIDN’T happen. Of course there is no built-in way to be notified that “your guest never checked in.” You would need to have some external solution “listening” for the “smart lock code first used” message, and if that message is received, it marks the guest as “checked-in,” but if that message never gets received by the check-out date, it would send some sort of alert that the stay never occurred.  The MCP doesn’t expose any kind of smart device capabilities yet, so that’s ruled out as a solution. Maybe webhooks are a way, or some solution that involves monitoring an email inbox and/or forwarding the email that Hospitable sends when the smart lock code is first used. Whatever the solution is, it’s not out-of-the-box.