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Hi! We are currently using Hospitable rental agreements and occassionally will get pushback from a guest who doesn’t want to sign something off airbnb’s platform. However this guest seemed to suggest we need to disclose all the terms of a rental agreement prior to a guest booking. This seems impossible with the limited characters airbnb gives in disclosing house rules. We currently have listed in our house rules “must sign rental agreement after booking, failure to sign will result in cancellation.” What is everyone else doing to stay compliant with this?

 

Yes, that's correct. Airbnb addresses this here: https://www.airbnb.com/help/article/2824.

This isn't based on personal experience, but here's a suggestion:

If you're limited by the character count on Airbnb, it's still important to honor all confirmed reservations and provide the terms as per Airbnb’s policy. However, you can include a shortened summary of your rental agreement in the house rules and explicitly state that it’s a condensed version of the full terms.

Additionally, in your messaging automation (e.g., right after booking), you can say something like:
"Due to Airbnb’s limited space for house rules, we were unable to include our full rental agreement. Please review the complete terms via slink or attachment]. You have 24 hours to cancel if you’re not comfortable with any part of it, and we’ll issue a full refund."

This helps show transparency, gives guests a fair opportunity to review, and may help avoid friction or cancellations later.

But if you face this very frequently, might reconsider using text space “other things to note” and house rules to include everything.  

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